Monthly Archives: May 2017

Food & Beverage Manager

SUMMARY
Organize and manage the activities of the Food and Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars to maintain high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
• Plan and direct all functions of the food & beverage department to meet the daily needs of the operation.
• Develop, implement, and monitor schedules for the operation of all food and beverage outlets to achieve a profitable result.
• Participate in the creation and marketing of menu designs, incorporating all current food trends to attract a predetermined customer market, both restaurant and banquet menus.
• Achieves and monitors the food and beverage budget to ensure efficient operation and those expenditures stay within budget limitations achieving budgeted revenue and labor expenses.
• Hire, train, supervise, develop, discipline/counsel, and evaluate team members according to WW policies and procedures.
• Ensure payroll is accurate, responsible for approving and completing weekly payroll.
• Participate in the development of the annual budget; develop short and long term financial operating plans.
• Complete and monitor PRD process.
• Staying current with the standards and trends of food service industry.
• Promote and live the Hilton CARE culture through understanding, supporting and participating in all elements of CARE/team member morale.
• Demonstrate working knowledge of the service standards and positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Participate in Manager on Duty coverage, weekday and rotating weekends as needed. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Culinary or Restaurant Management; or 4-8 years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License
Serve Safe
RAMP
CPR Certification

Lifeguard

Summary

Monitors activities in swimming areas by performing the following duties in accordance with the CPR Training, First Aid Training, and Lifeguard Training. Works in accordance with established procedures and/or specific instructions, the Lifeguard reports directly to the Lead Lifeguard. The Lifeguard is responsible or the daily operations of the pool, maintain the mechanical operations and the cleaning of the pool and restrooms. Guards the pool and ensures that Guest and Members are using the facility in a safe and responsible matter.

Essential Duties and Responsibilities include the following:

  • Must have current Lifeguard Certification and CPR for the Professional Rescue and First Aid.
  • Completes daily checklists.
  • Guards the fitness areas and the pool by watching, supervising and enforcing pool rules.
  • Controls borrowed pool equipment.
  • Implement and communicate safety rules to Team Members and Guests.
  • Reports ANY accident /incident on the proper form to the Lead Lifeguard with 24 hours.
  • Follows Department of Health pool regulations.
  • Cleans and fills the pool and check the ladders, pumps and skimmers.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Performs other duties as assigned.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Education and/or Experience 
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations 
Hilton Brand training at time of hire
Life Saving Certification, CPR for the Professional Rescues and First Aid

General Accounting Specialist

Summary

Computes, classifies, records, posts, and verifies data for use in maintaining and reporting of financial information for the DoubleTree by Hilton.

Essential Duties & Responsibilities  include the following:

  • Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases.
  • Compiles composite reports from individual reports required by management or government agencies.
  • Computes and records charges, refunds, and similar items.
  • Prepares vouchers, invoices, checks, account statements, reports, and other records and reviews for accuracy.
  • Reconciles report discrepancies and problems.
  • Adjusts errors and complaints.
  • Perform account reconciliation.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year college or technical school; 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Night Auditor Fri./Sat.

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest Service duties:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone.
  • Computes bill, collects payment, and makes change for Guests.
  • Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License