Monthly Archives: January 2020

Sales Assistant

Summary

The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist Sales Manager in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.

Essential Duties and Responsibilities include the following:

  • Optimize ecommerce sales by managing the website experience for the customer.
  • Working with Sales Manager and General Manager, to ensure content is optimized for searches, as well as relevant to consumers
  • Developing relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information
  • Develop social networking initiatives, engaging the consumers through emerging social media markets and channels
  • Answer incoming calls – direct to appropriate Sales Person.
  • Prospects all market segments for new corporate, group and meeting room leads.
  • Gather & distribute all group counts & function changes.
  • Completes, distributes and makes necessary changes to BEO’s.
  • Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
  • Maintains collateral material inventory and customer service database.
  • Assists in prospecting from sales contacts lists.
  • Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.
  • Identifying best practices and new opportunities for increasing new visitors to discover the property and surpass the consumer’s online experience
  • Track and analyze competitive market and websites, including competitive product offerings and promotional activity.
  • Prepare group resumes-coordinate client communication between the Sales office and the operations departments of the hotel.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Education and/or Experience

High School diploma or GED equivalent and 4 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position.  Previous experience in hotel sales department preferred.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

CPR Certification preferred but will train

RAMP certified as per Hilton Standards

Host/Hostess

Summary

Coordinates activities of dining room personnel to provide fast and courteous service to patrons.

Essential Duties & Responsibilities include the following:                                            

Interacts with Guests and Team Members in a positive, welcoming, and servant style.

Greets Guests and escorts them to tables.

Addresses concerns of patrons.

Takes reservations.

Collects payment from customers.

Busses and resets tables.

Totals receipts, at end of shift, to verify sales and clears cash drawer.

Answers phone.

Other duties as assigned.

Certificates, Licenses, Registrations

Hilton Brand training upon hire
ServSafe Certification preferred but will train
CPR Certification preferred but will train
RAMP Certified as per Hilton Standards

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities::

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

General Housekeeping cleaning criteria:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests!We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities:

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

Fundamentals:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company:

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!