Monthly Archives: March 2021

Sales Assistant/Coordinator

Summary

Responsible for performing administrative support to the sales department as well as supporting individual sales/catering managers with operational/administrative tasks.

Essential Duties and Responsibilities include the following:

Completes, distributes and makes necessary changes to BEO’s.  Gathers and distributes all group counts and function changes to CS, Banquets, Sales, and F&B.  **Responsible for relaying revised BEO’s or late bookings and informing all appropriate departments of such.

Completes and/or runs daily, weekly & monthly reports from HR and distributes to all TL’s.

Attends industry tradeshows, assists with organizing/planning open house events. 

Responsible to keep inventory current for collateral of hotel/weddings and menus for events.

Conducting site tours, tastings, and assisting with banquet/meetings. 

Gather information for  new clients/bridal couples and reviews needs: guest rooms, desired dates, needed food & beverage, meeting rooms, wedding space. 

Creates bookings, events and banquet event order (BEO) in Delphi.  Responds to RFP/Leads and assists with client email responses.

Responsible for billing/posting of group billing; daily posting of all group meetings/banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.

Process all correspondence, including contracts, billing of the deposits and following up on all details relating to the customer.  In addition keeping all client files up to date and current with all communication. 

Performs other duties as assigned.

Executive Housekeeper

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.

Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.

Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.

Responsible for quarterly Housekeeping Team Member meeting and agenda.

Coordinates deep cleaning and special projects.

Participates in MOD Program.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Performs other duties as assigned.

Supervisory Responsibilities:

Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.