Monthly Archives: April 2021

Guest Services Associate

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

  • ONQpm GSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Answers telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Records and delivers all wake up calls.
  • Assists in delivering of luggage, fruit baskets, flowers, etc. to Guests.
  • Operates paging system to relay in-house announcement or call individuals to phone/Reports tasks.
  • Sell items from the Suite Shop which may include alcohol.
  • General cleaning and up keep of the hotel to include
    • Helping in the Laundry
    • Breakfast set-up
    • Attending to Guest needs
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Valid PA Driver’s License