Monthly Archives: September 2021

Maintenance Manager

Summary

The Maintenance Manager is responsible for managing the day-to-day operation of all building
infrastructure maintenance and repairs including all minor improvement projects on property.
Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.
Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.


Essential Duties and Responsibilities include the following:

Supervises maintenance Team Members including planning and directing work.

Directs workers engaged in painting and performing structural repairs to masonry, woodwork,
and furnishings of buildings.

Studies production schedules and estimates worker hour requirements for completion of job
assignment.

Analyzes and resolves work problems, or assists internal/external workers in solving work

problems related to quality or productivity, suggesting changes to increase effectiveness and
efficiency.

Assists in managing and coordinating hotel renovation projects. Coordinates capital purchases
for hotel mechanical needs and completing a ROI for each project.

Manages hotel Preventative Maintenance Program and maintains condition standards in public
areas, hallways, parking lots and outside areas.

Schedules outside contractor work including fire systems and equipment in accordance with
company guidelines.

Maintains swimming pools and pool equipment, performs testing and maintains logs in
accordance with the law.

Responsible for working with and coordinating grounds maintenance, activities such as mowing,
trimming, weeding, shoveling and plowing snow and outdoor maintenance.

Assists in special projects and deep cleaning as needed.

Establishes or adjusts work procedures to meet production schedules.

Maintains time and production records, plans, performs and maintains preventative maintenance
logs and records.

Confers with other Team Leaders to coordinate maintenance activities of individual departments
and/or equipment.

Requisitions tools, equipment, and supplies and maintains in proper working order.

Interprets company policies to workers and enforces safety regulations. Conducts safety talks
and training on a monthly basis.

Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize
maintenance output.

Appraises performance, reviews and disciplines Team Members, addressing complaints and
resolves issues.

Helps to serve as a Manager on Duty at the hotel (MOD)

Follows established company policies, procedures, and practices to ensure compliance and
consistency with all Team Members and Guests.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to
exceed expectations.

Provide an excellent work environment by listening and reacting to Team Members’ needs.

Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to
meet the demands of our business.

Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in
accordance with the organization’s policies and applicable laws. Responsibilities include interviewing,
hiring, and training Team Members; planning, assigning, and directing work; appraising performance;
rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible
for signing off on payroll and designating a back-up person in their absence for processing departmental
payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO,
and entering schedules, etc.

Assistant Executive Housekeeper

Summary


Directs housekeeping and maintenance programs to ensure clean, orderly, well maintained and attractive
conditions of the hotel by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following:

Responsible for hotel housekeeping operations in absence of Executive Housekeeper.

Establishes standards and procedures for work of housekeeping staff.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as
outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Plans work schedules to ensure adequate service, while maintaining budgeted labor hours.

Completes OnQ training and other required Hilton Hotels Corporation and Willow Valley training.

Performs daily room and key assignments to Team Members. Conducts activities of Team Members
supervised.

Responsible for Lost and Found items. Accurately maintains Lost & Found items. Packages items to be
returned and coordinates mailing of items in a timely manner; records items returned.

Inventories supplies and equipment; to include in monthly linen inventory.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits recommendations for painting,
repairs, and furnishings.

Ensures guestrooms for Hilton Honors Members are prepared according to Hilton Hotels Corporation
standards.

Conducts performance appraisals for department Team Members.

Coordinates deep cleaning and special projects as needed.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed
expectations.

Provide an excellent work environment by listening and reacting to Team Members’ needs. Recognize
and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the
demands of our business.

Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions

Executive Housekeeper


Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.

Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.

Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.

Responsible for quarterly Housekeeping Team Member meeting and agenda.

Coordinates deep cleaning and special projects.

Participates in MOD Program.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Performs other duties as assigned.

Supervisory Responsibilities:

Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Server

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train

Dishwasher

Summary

Maintains kitchen work area and restaurant equipment and utensils in clean and orderly condition by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Washing and sorting of plates, cups, cutlery and cooking equipment.
  • Washing worktables, walks, sinks with disinfectant, refrigerators and speed racks, etc.
  • Polishes and wipes out alto shames.
  • Removes and cleans flow jets in dishwasher.
  • Transfers supplies and equipment between storage and work areas.
  • Ensure proper sorting and storage of food.
  • Organize the disposal of rubbish and waste.
  • Organize the sorting of recyclable materials.
  • Keep all work areas, cool room, storeroom and rear areas clean, swept, hosed and tidy.
  • Control the use of chemicals in the kitchen.
  • Follow correct sanitation and hygienic food handling practices.
  • Follow the restaurants regular cleaning and waste disposal practices.
  • Work safely and support others to work safely.
  • Maintain kitchen equipment and plant in good condition.
  • Support good communication among floor staff and kitchen crew.
  • Promote harmonious environment among all staff within the restaurant.
  • Communicate all concerns to the Sous Chef.
  • Ensure closing procedures are completed and signed off on by Sous Chef.

Certificates, Licenses, Registrations

ServSafe Certification preferred but will train