Banquet Manager
DoubleTree - Full Time

Summary

Manages and coordinates activities of catered events to provide fast and courteous service to Guests by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Schedules all Banquet staff according to the demands of the Banquet Event Orders
  • Maintains Budgeted cost percentages in relation to revenues.
  • Provides supervision and leadership support to Banquet operations.
  • Oversees and enforces all Banquet service policies and procedures.
  • Fosters a positive working relationship with the Catering and Sales Departments.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of Banquet Team Members to ensure prompt and courteous service to Guests.
  • Inspects all Banquet rooms pantries, and server hallways for neatness and cleanliness.
  • Inventories all china, glass, flatware and equipment to facilitate a high standard of service to our Guests.
  • Trains and coordinates Banquet Team Members in proper service etiquette.
  • Initiates and administers programs and procedural changes.
  • Works in all areas of Banquet facility.
  • Manages all aspects of the banquet experience.
  • Posts additional banquet revenue, taxes, and gratuity.
  • Works closely with Catering Planners to ensure the highest quality service to our Guests.
  • Manages & tracks banquet bar inventory, revenue, and cost.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities

  • Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work;
  • appraising performance; rewarding and disciplining Team Members; addressing complaints; resolving problems.

Education and/or Experience

High School diploma or GED, Associates Degree (preferred), 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

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