Skip To Content

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

  • ONQpm GSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Answers telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Records and delivers all wake up calls.
  • Assists in delivering of luggage, fruit baskets, flowers, etc. to Guests.
  • Operates paging system to relay in-house announcement or call individuals to phone/Reports tasks.
  • Sell items from the Suite Shop which may include alcohol.
  • General cleaning and up keep of the hotel to include
    • Helping in the Laundry
    • Breakfast set-up
    • Attending to Guest needs
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Valid PA Driver’s License

Apply Today

Reset password

Enter your email address and we will send you a link to change your password.

Get started with your account

to save your favourite homes and more

Sign up with email

Get started with your account

to save your favourite homes and more

By clicking the «SIGN UP» button you agree to the Terms of Use and Privacy Policy
Powered by Estatik