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Assists with inspecting the Housekeeping department to ensure clean, orderly, well maintained and attractive conditions of the Guest Rooms.

Essential Duties and Responsibilities include the following:

Prioritizes rooms & areas to be cleaned and then records data concerning work assignments.

Performs daily room and key assignments for Housekeeping Staff.

Inspects and evaluates Guest Rooms for cleanliness and Hilton Brand Standards.

Submits recommendations for painting, repairs, and furnishings.

Inventories supplies and equipment on a regular basis.

Responsible for coaching and mentoring Housekeepers on improved cleanliness.

Investigates complaints regarding Housekeeping Service and takes action.

Helps Housekeeping Staff clean rooms if necessary or designated by the Executive Housekeeper.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.

Due to the needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demand of our business.

Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning assigning, and directing work, overseeing safety issues; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Prior experience preferred but not necessary.

Safety Policies and Practices

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manuel. The Team Member will be reviewed annually on workplace safety.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Complexity & Judgment

Works requires performing routine and non-routine tasks. Work is diversified and requires judgment in the application of established rules and procedures but within established guidelines.

Guest & Team Member Relations

This position interacts with Guests and Team Members on a regular basis dealing with routine matters.

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