Responsible for performing close of day procedures for the hotel along with performing Guest Service duties.
Night Auditor Duties:
ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups Guests/Groups messages, and hotel room block.
Prepares and examines daily financial reports for the hotel.
Balances room, restaurant revenue, accounts, and pay-outs.
Researches and resolves out-of-balance situations.
Prints, collates, and files reports.
In conjunction with Guest Services Associate duties:
Greets, registers, and assigns room keys, and gives out information on room location/directions.
Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment, and makes change for Guests.
Deposits Guest’s valuables in safe deposit box at their request.
Answer telephone calls promptly and politely, in accordance with the Hilton Brand Standards, and transmits and receives telephone messages. Supplies information to callers and records messages.
Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station/airport at the request of the Guest.
Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
Records and delivers all wake up calls.
Assists in delivery of luggage, fruit baskets, flowers, etc. to Guests.
Operates paging system to relay in-house announcements or call individuals to phone/reports tasks.
Sells items from the Suite Shop which may include alcohol.
Provides a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Performs other duties as assigned. Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.