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Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs,   postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest Service duties:

  • Greets, registers and assigns rooms, keys and gives out information on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours; makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  i.e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answers telephone calls promptly and politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests.
  • Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards

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