Summary Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties. Essential Duties and Responsibilities include the following: Night Auditor Duties: ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs,   postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest […]

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Summary Accommodates Guests of the hotel by performing the following duties: Essential Duties and Responsibilities include the following: ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block Answers inquiries pertaining to hotel services; shopping, dining, entertainment, […]

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Summary Cleans/Maintains Guest Rooms/Premise in accordance with the Willow Valley Associates & Hilton Brand Standards. Essential Duties and Responsibilities include the following: Willow Valley/Hilton Brand Standards Checkout rooms cleaned – 30 minutes Stay over rooms cleaned – 20 minutes Reports rooms status on a daily work assignment. Checkout Suites – 45 Minutes General Housekeeping cleaning […]

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Summary Maintains quantity and quality of food items for complimentary food service. Essential Duties and Responsibilities include the following: Presents, answers questions, and makes suggestions regarding food and service. Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take […]

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Summary Keeps premises of hotel in clean and orderly condition. Essential Duties and Responsibilities include the following: Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area. General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas. Tags and […]

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Summary Accommodates Guests of the hotel by performing the following duties: Essential Duties and Responsibilities include the following: ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block Answers inquiries pertaining to hotel services; shopping, dining, entertainment, […]

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Summary Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas. Essential duties and responsibilities include the following: Keep a clean and organized work area. Complete opening and closing duties as instructed. Accurately complete all accounting procedures at the beginning and ending of the shift. Greet Guests in a warm […]

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To strive in your daily performance to ensure that the highest quality and level of service are provided to our Guests. Prepare various dinner items to order by including proteins, vegetables, starches, sauces, etc.

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