Category Archives: Ephrata

Sales Manager

This position is responsible for generating top line revenue by managing all aspects of the Sales and Marketing Department.  This individual supports the General Manager. This position is responsible for providing leadership and conducting his or her own prospecting and outside sales calls.

Essential Duties & Responsibilities include the following:

  • Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
  • Prospects all market segments for new corporate, group and meeting room leads. Cultivates lead sources, distributes leads to other hotels in the brand and Willow Valley properties.
  • Identifies best practices and new opportunities for increasing new visitors to discover the property and surpass the consumer’s online experience.
  • Responds to all RFPs and sales leads through the OnQ system, and any other packages or special offers.
  • Conducts site tours of hotel to walk-ins and prospective clients.
  • Establishes and maintains close contact with assigned accounts and target accounts.
  • Uses sales system to make contracts for bookings, and documents weekly sales efforts.
  • Checks and sells meeting and banquet space, overnight rooms, and group blocks. Writes contracts and BEO’s to complete the sale for incoming leads.
  • Responsible for all group billing up to and including daily posting of all group meetings and banquet functions, as well as posting for all group guest rooms on a daily basis, or as business dictates.
  • Confers with customers and Team Members to plan function details such as space requirements, publicity, time schedule, food service, decorations, room set-up, and catering needs.
  • Gathers & distributes all group counts & function changes and makes necessary changes to BEO’s.
  • Reports on hotel sales as indicated on report chart and distributes reports
  • Creates Action Plans and key account action plans. Once approved, accepts responsibility for assigned aspects of the plans.
  • Maintains collateral material inventory and customer service database.
  • Must work minimum of one weekend a month as MOD.
  • Assists Guest Service Representative as needed at the Front Desk.
  • Assists in organizing and planning employee, special recognition, and philanthropic events
  • Provides a superior experience to all Guests by giving warm hospitality and always striving to exceed expectations.
  • Provides an excellent work environment by listening and reacting to Team Members’ needs. Recognizes and rewards Team Members during special occasions and achievements.
  • Completes OnQ Property Management System training and all other required Hilton Hotels and Willow Valley training.
  • Performs other duties as assigned

Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demand of our business.

Supervisory Responsibilities

Ability to train and discipline others, plan and/or assign work, check work for accuracy, and prepare a budget. Ability to plan, negotiate with vendors, represent the organization to outside parties, make purchases, conduct research, and advise.

Education & Experience

Associate Degree: or 4 years related experience and/or training is the minimum education level required for this position. Bachelor’s degree preferred.  Outside Sales Experience required.

Certificates, Licenses, Registrations

  • Hilton Brand Training upon hire
  • Valid PA Driver’s License is required.
  • CPR Certification preferred but will train
  • ServSafe Certification preferred but will train
  • RAMP Certification as per Hilton Standards

Signatory Authority

Sign purchase requisitions and invoices for expenditures for products and services continuously required   to carry out the functions of your operational area in accordance with the annual Willow Valley Associates, Inc. Signature Authority Limits.

Safety Policies and Practices

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manuel. The Team Member will be reviewed annually on workplace safety.

Computer Skills

General Computer Skills with experience in Microsoft Office: Word, Excel, Power Point, Access database and Outlook Email, Internet Software, MS Windows OS, and Kronos.

Complexity & Judgment

Work requires performing non-routine tasks that are related. Problem solving occurs as a regular part of the job. Established practices and procedures are not always available to address all situations. Individual judgment is used on a regular basis.

Guest & Team Member Relations

This position maintains regular contacts with Guests and Team Members and/or public. The purpose of this contact is to address issues and concerns and establish business relationships. Resolving difficult situation is usually referred to a higher-level Team Member.

Reasoning Ability

Ability to define problems collects data, establish facts, and draw conclusions. Ability to interpret an extreme variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to calculate figures and amounts such as discounts. interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate (Business office with computer, printers, light traffic)

Full-Time Housekeeper

Be part of team that creates a clean, safe, and welcoming environment for our guests!

NO PRIOR HOUSEKEEPING EXPERIENCE IS NEEDED. WE WILL TRAIN CANDIDATES ON THE JOB.  

BASIC RESPONSIBILITIES:

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management
  • Ability to uphold our pristine level of cleanliness
  • Get rooms ready for guests checking in
  • Assist with lobby, pool, and fitness center cleaning duties
  • Start time typically at 8:00 or 9 a.m.; weekends required
  • Must have dependable transportation

Members of our Housekeeping team spend their days in various areas of the hotel – cleaning common areas and guest rooms and doing laundry. 

FUNDAMENTALS:

Must be able to stand and walk during the shift and perform repetitive motions which include:

  • Bending
  • Lifting
  • Pushing
  • Pulling
  • Carrying
  • Moving up to 30 pounds.

WILLOW VALLEY, A LOCAL LANCASTER COUNTY COMPANY, OFFERS THE FOLLOWING FULL-TIME BENEFITS:

  • Medical, Dental, and Vision Insurance
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance
  • Paid Time Off
  • Hotel Discount Program
  • Fun Work Environment!

Weekend Housekeeper

Part time housekeeper WEEKENDS

Be part of team that creates a clean, safe, and welcoming environment for our guests!

No prior housekeeping experience is needed. We will train candidates on the job.  

Basic Responsibilities:

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management
  • Ability to uphold our pristine level of cleanliness
  • Get rooms ready for guests checking in
  • Assist with lobby, pool, and fitness center cleaning duties
  • Start time typically at 8:00 or 9 a.m.; weekends required
  • Part Time – Weekends
  • Must have dependable transportation

Members of our Housekeeping team spend their days in various areas of the hotel – cleaning common areas and guest rooms, and doing laundry. 

Fundamentals:

Must be able to stand and walk during the shift and perform repetitive motions which include:

  • Bending
  • Lifting
  • Pushing
  • Pulling
  • Carrying
  • Moving up to 30 pounds.

Willow Valley, a local Lancaster County company, offers the following benefits:

  • Medical, Dental, and Vision Insurance (FT)  
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!

Breakfast Attendant

Part time – Mostly weekend hours

Summary

Maintains the quantity and quality of food items for complimentary food service.
Essential Duties and Responsibilities
• Presents, answers questions and makes suggestions regarding food and service.
• Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
• Observes Guests to respond to any additional requests.
• Coordinates with Guest Services any scheduled group functions.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for the overall cleanliness of all food service areas (which include preparation, serving, and consumption areas).
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Certificates, Licenses, Registrations
Hilton Brand training upon hire

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs,   postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest Service duties:

  • Greets, registers and assigns rooms, keys and gives out information on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours; makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  i.e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answers telephone calls promptly and politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests.
  • Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards