Category Archives: Harrisburg

Executive Housekeeper

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.

Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.

Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.

Responsible for quarterly Housekeeping Team Member meeting and agenda.

Coordinates deep cleaning and special projects.

Participates in MOD Program.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Performs other duties as assigned.

Supervisory Responsibilities:

Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Sales Assistant

Summary

The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist Sales Manager in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.

Essential Duties and Responsibilities include the following:

  • Optimize ecommerce sales by managing the website experience for the customer.
  • Working with Sales Manager and General Manager, to ensure content is optimized for searches, as well as relevant to consumers
  • Developing relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information
  • Develop social networking initiatives, engaging the consumers through emerging social media markets and channels
  • Answer incoming calls – direct to appropriate Sales Person.
  • Prospects all market segments for new corporate, group and meeting room leads.
  • Gather & distribute all group counts & function changes.
  • Completes, distributes and makes necessary changes to BEO’s.
  • Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
  • Maintains collateral material inventory and customer service database.
  • Assists in prospecting from sales contacts lists.
  • Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.
  • Identifying best practices and new opportunities for increasing new visitors to discover the property and surpass the consumer’s online experience
  • Track and analyze competitive market and websites, including competitive product offerings and promotional activity.
  • Prepare group resumes-coordinate client communication between the Sales office and the operations departments of the hotel.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Education and/or Experience

High School diploma or GED equivalent and 4 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position.  Previous experience in hotel sales department preferred.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

CPR Certification preferred but will train

RAMP certified as per Hilton Standards

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests!We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities:

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

Fundamentals:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company:

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Maintenance Assistant

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Suggests changes in working and use of equipment to increase efficiency of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders.  Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Maintains timer and production records.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Certificates, Licenses, Registrations

Valid PA Driver’s License

Education and /or Experience

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC & Electrical maintenance.

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  e.g. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Operates paging system to relay in-house announcement or call individuals to phone
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Attending to Guest needs

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License

Guest Services Associate

We meet and exceed all COVID guidelines to keep you safe. The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities
• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Server

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train

Line Cook

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Essential Duties and Responsibilities 
• Helps with menu planning and estimates food requirements – requisition/procures products from storage.
*Maintains restaurant prep level systems
• Prepare and cooks high-quality foods in accordance with the Hilton Brand Standards and have the ability to:
*Utilize basis knife skills
*Follow recipes
*Must have advanced knowledge of soup & stock production
* Prepares sauces, stock, soup, gravies
*Grills, broils, roasts, fries, carves fish, meat, chicken, and vegetables
* Assure quality of food products by tasting, touching, and/or smelling
• Ensure safety and cleanliness of all kitchen and food storage areas.
• Follow correct sanitation and hygienic food handling practices.
• Maintain kitchen equipment in good condition.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma and/or Culinary Certificate from Technical School; or 4 years related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Serv Safe Certification preferred

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Bartender

Summary
Prepare and serve alcoholic and non-alcoholic beverages to Guests in the Lounge/Restaurant and Banquets by using standard recipes in compliance with the Hilton Brand Standards.
Essential Duties and Responsibilities
• Knowledge of liquor, beer, and wine products sufficient enough to work in a hotel lounge.
• Ability to follow recipes and mix cocktails known to be common in the beverage industry.
• Service hotel Guest requests for beverages and food in the lounge and those ordered by the Restaurant Staff.
• Perform beverage inventory calculations and read and prepare daily par sheets.
• Stock beer, liquor and wines to maintain par levels.
• Ability to effectively deal with Guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and/or discontinue service of alcoholic beverages.
• Has good computer and organizational skills and adheres to accounting standards of operation.
• Serves as a Banquet Bartender when necessary.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); and 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP Training Program required