Category Archives: Harrisburg

Housekeeper

Summary

Cleans/Maintains Guest Rooms/Premise in accordance with the Willow Valley Associates & Hilton Brand Standards.

Essential Duties and Responsibilities include the following:

Willow Valley/Hilton Brand Standards:    

  • Checkout rooms cleaned – 30 minutes
  • Checkout suites cleaned – 45 minutes
  • Stay over rooms cleaned – 20 minutes      
  • Reports room status on a daily work assignment

General Housekeeping cleaning criteria:

  • Collect soiled linens for laundering – receives/stores clean linens supplies in closet.    
  • Moves and arranges furniture.
  • Replenishes bathroom and Guest supplies
  • Empties/cleans wastebaskets and ashtrays – transports trash/waste to disposal area.
  • Tags and turns in all Lost & Found items to Executive Housekeeper daily.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and follows safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency.
  • Analyzes and resolves work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License

Education and /or Experience

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC & Electrical maintenance.

Guest Services Associate

Essential Duties and Responsibilities
• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

House Person

Summary

Keeps premises of hotel in clean and orderly condition.
Essential Duties and Responsibilities include the following:
• Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
• General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
• Tags and turns in all Lost & Found items to the Supervisor.
Certificates, Licenses, Registrations
Valid PA Driver’s License
Hilton Brand Training required upon hire

Housekeeper

Summary

Cleans/Maintains Guest Rooms/Premise in accordance with the Willow Valley Associates & Hilton Brand Standards.

Essential Duties and Responsibilities include the following:

  • Willow Valley/Hilton Brand Standards
  • Checkout rooms cleaned – 30 minutes
  • Stay over rooms cleaned  – 20 minutes
  • Reports rooms status on a daily work assignment.
  • Checkout Suites – 45 Minutes

General Housekeeping cleaning criteria:

  • Collect soiled linens for laundering – receives/stores clean linens supplies in closet.
  • Moves and arranges furniture.
  • Replenishes bathroom and Guest supplies
  • Empties/cleans wastebaskets and ashtrays – transports trash/waste to disposal area.
  • Tags and turns in all Lost & Found items to Executive Housekeeper daily.

Certificates, Licenses, Registrations
Hilton Brand Training required upon hire

**WEEKENDS REQUIRED**

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs,   postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest Service duties:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Drives a company van as needed.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License