Category Archives: Harrisburg

Guest Services Supervisor

Summary

Coordinates front office activities of hotel and resolves problems arising from Guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following:

  • Responsible for training Guest Services Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.
  • ONQPM GSA Curriculum-perform daily front desk tasks, including check-in, check-outs, issuing room keys, answering, screening and routes outside calls, postings, corrections, printing reports, room status, room availability creating and modifying groups, guests/group messages and hotel room blocks.
  • Confers and cooperates with other department heads to ensure coordination of activities.
  • Operates paging system to relay in-house announcements or call individuals to phone.
  • Reports tasks to the Maintenance, Housekeeping, Common Area, and Management using Hotel Expert.
  • Answers inquiries pertaining to hotel services; registration of guests; recreational facilities in the area; shopping, dining, entertainment, and travel directions. Sells a variety of seasonal tickets.
  • Handling Guest complaints through face to face interaction or written or verbal response.
  • Conducts monthly front desk meetings with outlined agenda
  • Serves as Manager on Duty (MOD)
  • Responsible to oversee thorough cash out report, balancing in areas of petty cash, safe and front desk drawers.
  • Prepares Incident Reports when necessary.
  • Performs other duties as assigned.

Due to seasonal needs within the hospitality industry, it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibility

Manages Team members in the Guest Services Department.  Is responsible for the overall direction, coordination, and evaluation of these unit.   Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training, disciplining, scheduling Team Members for work, planning and assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, planning, purchasing, and recruiting.

Education and/or Experience

One-year certificate from college or technical school; or up to one year of related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

  • Valid PA Driver’s License
  • CPR Certification preferred but will train

Maintenance Manager

Summary

The Maintenance Manager is responsible for managing the day-to-day operation of all building
infrastructure maintenance and repairs including all minor improvement projects on property.
Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.
Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.


Essential Duties and Responsibilities include the following:

Supervises maintenance Team Members including planning and directing work.

Directs workers engaged in painting and performing structural repairs to masonry, woodwork,
and furnishings of buildings.

Studies production schedules and estimates worker hour requirements for completion of job
assignment.

Analyzes and resolves work problems, or assists internal/external workers in solving work

problems related to quality or productivity, suggesting changes to increase effectiveness and
efficiency.

Assists in managing and coordinating hotel renovation projects. Coordinates capital purchases
for hotel mechanical needs and completing a ROI for each project.

Manages hotel Preventative Maintenance Program and maintains condition standards in public
areas, hallways, parking lots and outside areas.

Schedules outside contractor work including fire systems and equipment in accordance with
company guidelines.

Maintains swimming pools and pool equipment, performs testing and maintains logs in
accordance with the law.

Responsible for working with and coordinating grounds maintenance, activities such as mowing,
trimming, weeding, shoveling and plowing snow and outdoor maintenance.

Assists in special projects and deep cleaning as needed.

Establishes or adjusts work procedures to meet production schedules.

Maintains time and production records, plans, performs and maintains preventative maintenance
logs and records.

Confers with other Team Leaders to coordinate maintenance activities of individual departments
and/or equipment.

Requisitions tools, equipment, and supplies and maintains in proper working order.

Interprets company policies to workers and enforces safety regulations. Conducts safety talks
and training on a monthly basis.

Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize
maintenance output.

Appraises performance, reviews and disciplines Team Members, addressing complaints and
resolves issues.

Helps to serve as a Manager on Duty at the hotel (MOD)

Follows established company policies, procedures, and practices to ensure compliance and
consistency with all Team Members and Guests.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to
exceed expectations.

Provide an excellent work environment by listening and reacting to Team Members’ needs.

Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to
meet the demands of our business.

Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in
accordance with the organization’s policies and applicable laws. Responsibilities include interviewing,
hiring, and training Team Members; planning, assigning, and directing work; appraising performance;
rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible
for signing off on payroll and designating a back-up person in their absence for processing departmental
payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO,
and entering schedules, etc.

Housekeeping Manager

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.

Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.

Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.

Responsible for quarterly Housekeeping Team Member meeting and agenda.

Coordinates deep cleaning and special projects.

Participates in MOD Program.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Performs other duties as assigned.

Supervisory Responsibilities:

Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests!We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities:

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

Fundamentals:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company:

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Dishwasher

Summary
Maintains kitchen work area and restaurant equipment and utensils in clean and orderly condition by performing the following duties.
Essential Duties and Responsibilities 
• Washing and sorting of plates, cups, cutlery and cooking equipment.
• Washing worktables walks, sinks with disinfectant, refrigerators and speed racks, etc.
• Polishes and wipes out alto shames.
• Removes and cleans flow jets in dishwasher.
• Transfers supplies and equipment between storage and work areas.
• Ensure proper sorting and storage of food.
• Keep all work areas, cool room, storeroom and rear areas clean, swept, hosed, and tidy.
• Control the use of chemicals in the kitchen.
• Follow correct sanitation and hygienic food handling practices.
• Follow the restaurants’ regular cleaning and waste disposal practices.
• Communicate all concerns to the Sous Chef.
Certificates, Licenses, Registrations
ServSafe Certification preferred but will train

Server

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train

Line Cook

Summary

To strive in your daily performance to ensure that the highest quality and level of service are provided to our Guests.  Prepare various items to order by including proteins, vegetables, starches, sauces, etc.

Essential Duties and Responsibilities 
Helps with menu planning and estimates food requirements – requisition/procures products from storage.
Maintains restaurant prep level systems
Prepares and cooks high-quality foods in accordance with the Hilton Brand Standards and have the ability to:
Utilize basic knife skills
Follow recipes
Must possess advanced knowledge of soup & stock production
Prepare sauces, stock, soup, gravies
Grill, broil, roast, fry, and carve meat, fish, chicken, and vegetables
Assure quality of food products by tasting, touching, and/or smelling
Ensure safety and cleanliness of all kitchen and food storage areas.
Follow correct sanitation and hygienic food handling practices.
Maintain kitchen equipment in good condition.
Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma and/or Culinary Certificate from Technical School; or 4 years related experience
and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Serv Safe Certification preferred

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!