Category Archives: Harrisburg

Housekeeping Manager

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.

Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).

Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.

Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.

Investigates new and improved cleaning instruments and methods.

Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.

Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.

Responsible for quarterly Housekeeping Team Member meeting and agenda.

Coordinates deep cleaning and special projects.

Participates in MOD Program.

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Performs other duties as assigned.

Supervisory Responsibilities:

Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests!We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities:

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

Fundamentals:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company:

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Food & Beverage Manager

SUMMARY

Organize and manage the activities of the Food and Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars to maintain high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service. Coordinates and provides leadership to the team.  Responsible for the hotel operation in the absence of the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Completes all required training.
  • Plan and direct all functions of the food & beverage department to meet the daily needs of the operation.
  • Develop, implement, and monitor schedules for the operation of all food and beverage outlets to achieve a profitable result.
  • Participate in the creation and marketing of menu designs, incorporating all current food trends to attract a predetermined customer market, both restaurant and banquet menus.
  • Implement effective controls of food, beverage and labor costs.
  • Achieves and monitors the food and beverage budget to ensure efficient operation and those expenditures stay within budget limitations achieving budgeted revenue and labor expenses.
  • Regularly review, evaluate, and respond to customer satisfaction and/or dissatisfaction of the individual outlets; recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or change in competitive environment requires such changes.
  • Maintain a high personal level of visibility throughout the restaurant, lounge and banquet space. Floor management – includes managing staff who give service to customers in all food service areas and allocates duties of opening and closing. The manager is responsible to manage staff to follow service standard and health and safety regulations.
  • Hire, train, supervise, develop, discipline/counsel, and evaluate team members according to WW policies and procedures.
  • Ensure payroll is accurate, responsible for approving and completing weekly payroll.
  • Maintains high level of visibility throughout the hotel.
  • Follow established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Participate in the development of the annual budget; develop short and long term financial operating plans.
  • Complete and monitor PRD process.
  • Staying current with the standards and trends of food service industry.
  • Promote and live the Hilton CARE culture through understanding, supporting and participating in all elements of CARE/team member morale.
  • Demonstrate working knowledge of the service standards and positive leadership characteristics which inspire Team Members to meet and exceed standards.
  • Ensure effective cash and asset controls are in place.
  • Participate in Manager on Duty coverage, weekday and rotating weekends as needed. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
  • Participate in community public relations for the hotel.
  • Utilize computer equipment to analyze forecast, cost and revenue reports and make decisions based on the information to ensure maximizing of profits.
  • Attends meetings – BEO, Marketing, Maintenance, etc. Attends and/or facilitates monthly department meetings, including monthly Leader/Supervisor meeting.
  • Complete other duties assigned by General Manager.

SUPERVISORY RESPONSIBILITIES

Manages Team Leaders who supervise Team Members in the Family Restaurant.  Is responsible for the overall direction, coordination, and evaluation of these units.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in Culinary or Restaurant Management; or 4-8 years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License
Serve Safe
RAMP
CPR Certification

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  e.g. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Operates paging system to relay in-house announcement or call individuals to phone
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Attending to Guest needs

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License

Guest Services Associate

We meet and exceed all COVID guidelines to keep you safe. The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities
• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Host/Hostess

Summary

Maintains quantity and quality of food items for complimentary food service.
Essential Duties and Responsibilities
• Presents, answers questions, and makes suggestions regarding food and service.
• Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
• Observes Guests to respond to any additional requests.
• Coordinates with Guest Services any scheduled group functions.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas).
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Certificates, Licenses, Registrations
Hilton Brand training upon hire

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities:

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

Fundamentals:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

**WEEKENDS REQUIRED**

Bartender

Summary
Prepare and serve alcoholic and non-alcoholic beverages to Guests in the Lounge/Restaurant and Banquets by using standard recipes in compliance with the Hilton Brand Standards.
Essential Duties and Responsibilities
• Knowledge of liquor, beer, and wine products sufficient enough to work in a hotel lounge.
• Ability to follow recipes and mix cocktails known to be common in the beverage industry.
• Service hotel Guest requests for beverages and food in the lounge and those ordered by the Restaurant Staff.
• Perform beverage inventory calculations and read and prepare daily par sheets.
• Stock beer, liquor and wines to maintain par levels.
• Ability to effectively deal with Guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and/or discontinue service of alcoholic beverages.
• Has good computer and organizational skills and adheres to accounting standards of operation.
• Serves as a Banquet Bartender when necessary.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); and 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP Training Program required

Guest Services Associate

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

  • Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
  • Answers inquiries about hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, and sells seasonal tickets when available e. Hershey Park, etc. answers, screens, and routes calls.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • General cleaning and up keep of the hotel may include:
  • Helping in the Laundry
  • Breakfast set-up

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Valid PA Drivers License