Category Archives: Lancaster

Sales Assistant/Coordinator

Summary

Responsible for performing administrative support to the sales department as well as supporting individual sales/catering managers with operational/administrative tasks.

Essential Duties and Responsibilities include the following:

Completes, distributes and makes necessary changes to BEO’s.  Gathers and distributes all group counts and function changes to CS, Banquets, Sales, and F&B.  **Responsible for relaying revised BEO’s or late bookings and informing all appropriate departments of such.

Completes and/or runs daily, weekly & monthly reports from HR and distributes to all TL’s.

Attends industry tradeshows, assists with organizing/planning open house events. 

Responsible to keep inventory current for collateral of hotel/weddings and menus for events.

Conducting site tours, tastings, and assisting with banquet/meetings. 

Gather information for  new clients/bridal couples and reviews needs: guest rooms, desired dates, needed food & beverage, meeting rooms, wedding space. 

Creates bookings, events and banquet event order (BEO) in Delphi.  Responds to RFP/Leads and assists with client email responses.

Responsible for billing/posting of group billing; daily posting of all group meetings/banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.

Process all correspondence, including contracts, billing of the deposits and following up on all details relating to the customer.  In addition keeping all client files up to date and current with all communication. 

Performs other duties as assigned.

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities::

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

General Housekeeping cleaning criteria:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Guest Services Supervisor

Summary

Assists Team Leader to ensure efficient and profitable operations by performing the following duties personally or through fellow Team Members.  Also responsible to oversee thorough cash-out reports, balancing in areas of petty cash, safe and front desk drawers.  Responsible for ensuring 100% Guest Satisfaction.

Essential Duties and Responsibilities include the following:

  • Responsible for hotel operations in absence of the General Manager, and participates in the MOD Schedule.
  • Schedules all Guest Service Team Members according to budget guidelines – fills in as needed for staff shortages.
  • Responsible for ordering office supplies, front desk uniforms and required Hilton Hotels Corporation Guest Service collateral while operating within monthly budget.
  • Serves as hotel’s Hilton Honors Guest Services manager.
  • Maintains balancing and clearing of house accounts in Hilton OnQ.
  • Responsible for ensuring hotel’s OnQ packages and revenue are posted correctly.
  • Responsible for training Guest Service Associates in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Conducts monthly Front Desk meeting with outlined agenda.
  • Supervise proper handling of cash and responsible for maintaining budget and checkbook.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections. Helps establish minimum/maximum stay dates through Hilton OnQ.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Guests Services.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and /or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Hilton Brand Training upon hire

Valid PA Driver’s License

Benefits at Willow Valley:

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Line Cook

Summary

Responsible to effectively monitor the work flow, on-going production and service of food and coordinate with the line staff, banquet staff, and dish room staff on assigned schedules.  Works second shift.

Full time and Part Time positions available. $13 – 16 per hour

Essential Duties and Responsibilities include the following:

  • Prepare and cook high quality foods according to menu guidelines and recipes.
  • Responsible for the preparation and service of food in accordance with the Restaurant’s quality and service standards.
  • Must have advanced knowledge of soup and stock production.
  • Ability to break down whole cuts of pig, beef, and fish.
  • Ensure prep list is complete for next shift.
  • Maintain restaurant cost control systems.
  • Maintain kitchen equipment, walk-ins, storage areas, in good condition.
  • Complete daily cleaning checklists and temperature logs.
  • Effectively supervise kitchen crew members with a focus on line staff, but also including banquet staff and dish room staff when necessary.
  • Train/Assist with training of all kitchen staff, including any Apprentices/Interns, as directed by the Executive Chef in order to achieve a high standard of excellence.
  • Must possess the ability to solve practical problems and deal with situations in relation to kitchen staff or Guest complaints…i.e.…food allergies, menu questions, complaints pertaining to food service.

Supervisory Responsibilities

Responsibilities include training Teams Members, planning, assigning, and directing work; appraising performances; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

Culinary Degree; or 2-5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Serve Safe Certified preferred

Pro Shop Attendant

Summary

Position requires a strong knowledge of golf operations. Handles cash and credit card transactions, stages and inspects golf cards daily.  Maintains the course flow by performing Ranger duties through positioning of groups to avoid congestion. Works with the Superintendent to regulate cart rules and special situations.  Maintains a positive attitude with guests, team members and the general public.  Represents Willow Valley in all situations to enhance the Guest experience.

Responsibilities include the following:

Communicates effectively with customers in a pleasant and cooperative manner on the phone and in the pro shop.

Sets up advertising displays or arranges merchandise on counters or tables to promote sales.

Schedules tee times for customers and maintains course flow while manning the shop. Notes any special groups on the golf calendar to insure their outing runs smoothly.

Understands the game of golf, explains course rules, and cautions golfers against personal/turf injury.

Records all rounds of golf played and carts utilized during the day at the close of business.

Coordinate tournament activities when required, collecting entry fees and recording scores of individuals playing in the event.

Answers customer’s questions concerning carts, golf club rentals, merchandise, and golfing services.

Total price and tax on merchandise and golfing services purchased by customers to determine bill.

Operates Point of Sale cash register, accepts payment and makes change for golfers with rental carts/clubs.

Wraps or bags merchandise for customers/accommodates golfers with rental carts /clubs.

Cleans/vacuums shelves, counters, restrooms and pro shop floors and lock doors at the end of the day.

Removes and records amount of cash in register at the end of shift.  Prepares  and brings all necessary paperwork for evening money drop to DoubleTree Front Desk.

Make decisions on course condition if Super is not available.   Sound horn if lightening is in the area to clear the course.

Follow direction on cart rules and playing conditions and post appropriate signage to direct patrons.

Assist during special events and provide a professional appearance and strong golf knowledge.

Education and/or Experience

High school diploma or general education degree(GED); or Golf Management Degree or one to three months related experience and/or training; or equivalent combination of education and experience in a golf operation.

Lifeguard

Summary

Monitors activities in swimming areas by performing the following duties in accordance with the CPR Training, First Aid Training, and Lifeguard Training. Works in accordance with established procedures and/or specific instructions, the Lifeguard reports directly to the Lead Lifeguard. The Lifeguard is responsible or the daily operations of the pool, maintain the mechanical operations and the cleaning of the pool and restrooms. Guards the pool and ensures that Guest and Members are using the facility in a safe and responsible matter.

Essential Duties and Responsibilities include the following:

  • Must have current Lifeguard Certification and CPR for the Professional Rescue and First Aid.
  • Completes daily checklists.
  • Guards the fitness areas and the pool by watching, supervising and enforcing pool rules.
  • Controls borrowed pool equipment.
  • Implement and communicate safety rules to Team Members and Guests.
  • Reports ANY accident /incident on the proper form to the Lead Lifeguard with 24 hours.
  • Follows Department of Health pool regulations.
  • Cleans and fills the pool and check the ladders, pumps and skimmers.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Performs other duties as assigned.

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Education and/or Experience 
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations 
Hilton Brand training at time of hire
Life Saving Certification, CPR for the Professional Rescues and First Aid

Landscape Laborer

Summary
In this position, the team member to maintains the grounds of commercial and public property by performing the duties listed below. This Team Member should be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Full Time Team Members only required to have a valid PA driver’s license.

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories is a plus.

Recreation Attendant

Summary

Maintains a staff presence in the pool area, is available for Guest questions and ensures the area around the pool/waterpark is clean and orderly.

Essential Duties and Responsibilities include the following:

Oversees and participants in guest games, activities, holidays, and events.

Reports any incident on the proper form and sends to Rec Manager for signature before sending to HR.

Completes daily checklists for pool areas.

Continuing general clean-up of pool area, cleans skimmers, empties trash, and picks up litter.

Involved with in-house Guest relations.

Assists Guests in using the ADA chair.

Follows Department of Health pool regulations.

Creates a Great Experience for Guests by giving warm hospitality and exceeding expectations.

Education and/or Experiences

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

CPR /First Aid Certification Preferred but will train

Guest Services Associate

The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities 
•Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.

• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

• Records and delivers all wake up calls.

• Drives a company vehicle as needed.

• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency
  • of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License.

Sous Chef

Summary

The Sous Chef will provide culinary expertise, leadership and guidance to members of the kitchen operation to ensure that the highest quality and level or service are provided to our Guests while at the same time developing his/her staff and driving a positive work environment.  The primary objective of the Sous Chef is to establish and maintain maximum operational efficiency and superior food quality for the kitchen operation. He/She must prepare/cook and supervise the preparation and cooking for all food products are ordered and work on the development of new menus and recipes.  The Sous Chef is responsible for supervision of all kitchen personnel and will work with the training and development of the Team Members.  Must set an example to other Team Members through work habits and behavior.

Essential Duties and Responsibilities include the following:

  • Responsible for the preparation and service of food in accordance with the restaurants quality and service standards
  • Organize the production of high quality food according to preset menu guidelines
  • Demonstrate knowledge of current culinary trends
  • Create and implement fresh and exciting menu changes
  • Maintain targeted cost control figures for food/supply costs, strive to exceed agreed upon targets
  • Responsible for menu and operation planning to ensure cross utilization of products across culinary outlets
  • Ensure all stations are clean and sanitized and station set up is complete
  • Responsible to maintain all safety, sanitation and hygienic requirements for the kitchen, kitchen personnel and storage Ares. Ensure safe work practices are followed.
  • Ability complete daily activities, ordering, receiving and storage of all food and beverage products
  • Possess the ability to solve practical problems and deal with situations relating to personnel or customer service problems as they arise
  • Daily supervision of all kitchen activities and personnel
  • Organization and roistering of kitchen staff to meet align with staffing guidelines; ensure weekly schedule is posted in advance
  • Mentor, train and supervise the training of all culinary staff, including any apprentices/interns, in order to achieve level of excellence
  • Ensure constant communication flow among floor staff and kitchen crew
  • Ensure line Team Members complete production sheets for next shift
  • Document shift concerns, strategies, and questions in manager log book prior to daily shift departure
  • Provide support to front of house supervisor in management of the dining room
  • Promote high levels of performance among Team and a harmonious environment among all staff within the department.
  • Schedule requires flexibility

Supervisory Responsibilities

Directly supervises Team Members in the Kitchen, and dish room. Carries out supervisory responsibilities in accordance with Willow Valley’s policies and applicable laws. Responsibilities include hiring/terminating, promoting, training, completing and signing performance appraisals, and determining or recommending pay increases.  Other responsibilities include disciplining, scheduling, planning/assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, and planning.

Education and/or Experience

Culinary Degree; or 5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
Serve Safe Certification preferred
CPR Certification preferred but will train

Security Officer

Summary

This position protects hotel guests and property inside the hotel. The Security Officer protects the hotel premises against theft, fire, vandalism and trespassers.
Essential Duties and Responsibilities 
• Must be able to remain calm in tense situations and be able to take charge in the event of an emergency.
• Frequently addresses complex, sensitive or controversial matters that can have a major impact on the Company.
• Must have knowledge and understanding of the operation of the fire panels.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Act as a liaison between police and the hotel in the event that there is a situation needed police attention.
• Confers with management, interviews Guests, Team Members and other persons when investigating disturbances, complaints, thefts, vandalism and accidents.
• Officer responds to complaints of thievery, disorder, and other disturbances within the hotel, restaurant and its parking areas. This may include contacting the local Police Department to give assistance.
• Other tasks may include warning or removing unauthorized individuals from the hotel, restaurant and parking areas to eliminate the unwanted harassment of hotel and restaurant guests. This may include contacting the local Police Department to give assistance.
• Assists management and enforcement officers (Fire, EMT, Police) in emergency situations.
Education and/or Experience
High school diploma or general education degree (GED); and 2-5 years related experience, training or trade/technical school training; or equivalent combination of education and experience
Certificates, License, Registrations
Valid PA Driver’s Licenses.
CPR Certification preferred (training provided)
RAMP Certified (training provided)
Hilton Brand Standards (training provided upon hire)

Houseperson

Summary

Responsible to maintain premises of hotel in clean and orderly condition

Essential duties and responsibilities include the following

  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Weekends Required

Server Weekends Only

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train