Category Archives: Lancaster

Host/Hostess

Summary

Coordinates activities of dining room personnel to provide fast and courteous service to patrons.

Essential Duties & Responsibilities include the following:                                            

Interacts with Guests and Team Members in a positive, welcoming, and servant style.

Greets Guests and escorts them to tables.

Addresses concerns of patrons.

Takes reservations.

Collects payment from customers.

Busses and resets tables.

Totals receipts, at end of shift, to verify sales and clears cash drawer.

Answers phone.

Other duties as assigned.

Certificates, Licenses, Registrations

Hilton Brand training upon hire
ServSafe Certification preferred but will train
CPR Certification preferred but will train
RAMP Certified as per Hilton Standards

Housekeeper

Summary

Cleans/Maintains Guest Rooms/Premise in accordance with the Willow Valley Associates & Hilton Brand Standards.

Essential Duties and Responsibilities include the following:

Willow Valley/Hilton Brand Standards:    

  • Checkout rooms cleaned – 30 minutes
  • Checkout Suites cleaned – 45 minutes
  • Stay over rooms cleaned – 20 minutes
  • Reports room status on a daily work assignment                    

General Housekeeping cleaning criteria:

  • Collect soiled linens for laundering – receives/stores clean linens supplies in the closet.    
  • Moves and arranges furniture.
  • Replenishes bathroom and Guest supplies
  • Empties/cleans wastebaskets – transports trash/waste to the disposal area.
  • Tags and turns in all Lost & Found items to Executive Housekeeper daily.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Operates paging system to relay in-house announcement or call individuals to phone
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Attending to Guest needs

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License

Housekeeping Supervisor

Summary

** Flexible**

Assists with inspecting the Housekeeping department to ensure clean, orderly, well maintained and attractive conditions of the Guest Rooms by preforming the following duties:

Essential Duties and Responsibilities include the following:

  • Inspects and evaluates Guest Rooms for cleanliness and Hilton Brand Standards.
  • Prioritizes rooms & areas to be cleaned and then records data concerning work assignments.
  • Performs daily room and key assignments for Housekeeping Staff.
  • Submits recommendations for painting, repairs, and furnishings.
  • Inventories supplies and equipment on a regular basis.(DT)
  • Responsible for coaching and mentoring Housekeepers on improved cleanliness.
  • Investigates complaints regarding Housekeeping Service and takes action.
  • Helps Housekeeping Staff clean rooms if necessary or designated by the Executive Housekeeper.
  • Performs other duties as assigned.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Landscape Laborer

Summary
This position requires the team member to maintain the grounds of commercial and public property by performing the duties listed below. This position is required to be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.
• Performs other duties as assigned.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Required to have a PA driver’s license

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories, preferred

Guest Services Associate

Essential Duties and Responsibilities 
• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.

• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

• Records and delivers all wake up calls.

• Drives a company van as needed.

• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Restaurant Supervisor

Summary

Supervises and coordinates day to day activities of the Restaurant and Lounge including Room Service to provide fast and courteous service to Guests.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming and servant style.
  • Provides supervision and leadership support to Restaurant and Lounge operations.
  • Oversees and enforces all dining services policies and procedures.
  • Schedules Restaurant reservations and arranges parties or special services for diners.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of dining room Team Members to ensure prompt and courteous service to patrons.
  • Inspects restaurant, lounge and room service stations and server hallways for neatness and cleanliness.
  • Trains and coordinates the restaurant and lounge Team Members in proper service etiquette.
  • Ensures all staff members keep a clean appearance.
  • Has full product knowledge of all menu items.
  • Works in all areas of the restaurant, lounge, room service , banquet area and kitchen when business dictates.
  • Serves as Dining Room Host/Hostess as needed.
  • Has full knowledge of opening and closing procedures.
  • Assists in purchasing of Beer & Spirits.
  • Manages all aspects of dining experience.
  • Works closely with the Restaurant Manager to ensure the highest quality service to our Guests.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Manages Team Members in the Food Service Department.  Is responsible for the overall direction, coordination, and evaluation of these unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training, disciplining, scheduling Team Members for work, planning and assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, planning, purchasing, and recruiting.

Education & Experience

Associates Degree or 4 years related experience and/or training; or equivalent combination of education and experience

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
ServSafe Certification required
RAMP Certification preferred but will train
CPR Certification preferred but will train

Dining Room Assistant


Essential Duties and Responsibilities
• Efficiently clears dirty silverware, Glassware, and plates from Guest tables and properly breaks down the trays for cleaning of these items in the kitchen.
• Wipes table tops, chairs, salt & pepper shakers, sugar caddies, and center pieces with damp cloth.
• Replaces soiled table linens and resets tables with silverware and glassware.
• Supplies service bar with food such as soups, salads, and desserts.
• Restocks glassware and items in an efficient manner to maximize table turns.
• Restocks all service stations throughout a work shift and ensure the following shift is completely set.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Sets-up Room Service:
Sets-up service trays
Confirms Room service order
Delivers/identifies themselves as “In Room Dining”
Asks where the Guest would like their order placed
Reviews the Room Service Order with Guest before leaving
Utilizes the Guest name three times before leaving
Collects used Room Service trays from hallways every 30 minutes
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP trained preferred if over 18 but will train
ServSafe Certification preferred but will train

Houseperson

Summary

*Flexible*

Keeps premises of hotel in clean and orderly condition.

Essential duties and responsibilities include the following

  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
  • Tags and turns in all Lost & Found items to the Supervisor.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

**Weekends Required**

Server (Flexible)

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train