Category Archives: Lancaster

Night Auditor

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available  e.g. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Operates paging system to relay in-house announcement or call individuals to phone
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Attending to Guest needs

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License

Landscape Laborer

Summary
This position requires the team member to maintain the grounds of commercial and public property by performing the duties listed below. This position is required to be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.
• Performs other duties as assigned.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Required to have a PA driver’s license

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories, preferred

Security Officer

Summary

This position protects hotel guests and property inside the hotel. The Security Officer protects the hotel premises against theft, fire, vandalism and trespassers.
Essential Duties and Responsibilities 
• Must be able to remain calm in tense situations and be able to take charge in the event of an emergency.
• Frequently addresses complex, sensitive or controversial matters that can have a major impact on the Company.
• Must have knowledge and understanding of the operation of the fire panels.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Act as a liaison between police and the hotel in the event that there is a situation needed police attention.
• Confers with management, interviews Guests, Team Members and other persons when investigating disturbances, complaints, thefts, vandalism and accidents.
• Officer responds to complaints of thievery, disorder, and other disturbances within the hotel, restaurant and its parking areas. This may include contacting the local Police Department to give assistance.
• Other tasks may include warning or removing unauthorized individuals from the hotel, restaurant and parking areas to eliminate the unwanted harassment of hotel and restaurant guests. This may include contacting the local Police Department to give assistance.
• Assists management and enforcement officers (Fire, EMT, Police) in emergency situations.
Education and/or Experience
High school diploma or general education degree (GED); and 2-5 years related experience, training or trade/technical school training; or equivalent combination of education and experience
Certificates, License, Registrations
Valid PA Driver’s Licenses.
CPR Certification preferred (training provided)
RAMP Certified (training provided)
Hilton Brand Standards (training provided upon hire)