Category Archives: Lancaster

Bartender

Summary

Prepares and serves alcoholic and non-alcoholic beverages to Guests in the Lounge/Restaurant and Banquets by using standard recipes in compliance with the Hilton Brand Standards.

Description

  • Possesses knowledge of liquor, beer, and wine products sufficient to work in a hotel lounge.
  • Possesses ability to follow recipes and mix cocktails commonly known in the beverage industry.
  • Fulfills hotel Guest requests for beverages and food in the lounge and those ordered by the Restaurant Staff.
  • Performs beverage inventory calculations and reads and prepare daily par sheets.
  • Stocks beer, liquor, and wines to maintain par levels.
  • Possesses ability to effectively deal with Guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and/or discontinue service of alcoholic beverages.
  • Possesses ability to respond to a variety of crisis situations to limit property damage and minimize Guest injury and stress – knows when to call security.
  • Has good computer and organizational skills and adheres to accounting standards of operation.
  • Serves as a Banquet Bartender when necessary.
  • Provides a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Performs other duties as assigned.

Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

High School Diploma or General Education Degree (GED); and 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

  • Hilton Brand Training required upon hire
  • RAMP Training Program required
  • ServSafe Certification preferred but will train

Host/Hostess

Summary

Coordinates activities of dining room personnel to provide fast and courteous service to patrons.

Essential Duties & Responsibilities include the following:                                            

  •  Interacts with Guests and Team Members in a positive, welcoming, and servant style.
    •  Greets Guests and escorts them to tables.
    •  Addresses concerns of patrons.
    •  Takes reservations.
    •  Collects payment from customers.
    •  Busses and resets tables.
    •  Totals receipts at end of shift to verify sales and clears cash drawer.
    •  Answers phone.
    •  Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

RAMP Training preferred

Serv Safe Training preferred

Night Auditor

  • Summary:
    • Responsible for performing close of day procedures for the hotel along with performing Guest Service duties.
  • Night Auditor Duties:
    • ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups Guests/Groups messages, and hotel room block.
    • Prepares and examines daily financial reports for the hotel.
    • Balances room, restaurant revenue, accounts, and pay-outs.
    • Researches and resolves out-of-balance situations.
    • Prints, collates, and files reports. 
  • In conjunction with Guest Services Associate duties:
    • Greets, registers, and assigns room keys, and gives out information on room location/directions.
    • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment, and makes change for Guests.
    • Deposits Guest’s valuables in safe deposit box at their request.
    • Answer telephone calls promptly and politely, in accordance with the Hilton Brand Standards, and transmits and receives telephone messages. Supplies information to callers and records messages.
    • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station/airport at the request of the Guest.
    • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
    • Records and delivers all wake up calls.
    • Assists in delivery of luggage, fruit baskets, flowers, etc. to Guests.
    • Operates paging system to relay in-house announcements or call individuals to phone/reports tasks.
    • Sells items from the Suite Shop which may include alcohol.
    • Provides a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
    • Performs other duties as assigned. Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.
  • Education and/or Experience
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Certifications, Licenses, Registrations
    • CPR Certification preferred but will train
    • Hilton Brand Training required upon hire
    • RAMP Certified as per Hilton’s Standards                      

Recreation Attendant

Summary

Maintains a staff presence in the pool area, is available for Guest questions and ensures the area around the pool/waterpark is clean and orderly.

Essential Duties and Responsibilities include the following:

  • Oversees and participates in guest games, activities, holidays, and events.
  • Reports any incident on the proper form and sends to Rec Manager for signature before sending to HR.
  • Completes daily checklists for pool areas.
  • Continuing general clean-up of pool area, cleans skimmers, empties trash, and picks up litter.
  • Involved with in-house Guest relations.
  • Assists Guests in using the ADA chair.
  • Follows Department of Health pool regulations.
  • Creates a Great Experience for Guests by giving warm hospitality and exceeding expectations                      

Education and/or Experiences

 Less than high school education; or up to one month related experience or training; or equivalent

 combination of education and experience.

 Certificates, Licenses, Registrations

 CPR /First Aid Certification Preferred but will train

Housekeeper

SUMMARY

Be part of a team that creates a clean, safe, and welcoming environment for our guests!

Members of our Housekeeping team spend their days in various areas of the hotel cleaning guest rooms and common areas, and working in the laundry.

NO PRIOR HOUSEKEEPING EXPERIENCE IS NEEDED. WE WILL TRAIN CANDIDATES ON THE JOB.  

THE HILTON DISCOUNT TRAVEL PROGRAM IS A GREAT BENEFIT WE OFFER!

BASIC RESPONSIBILITIES:

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

FUNDAMENTALS:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

BENEFITS AT WILLOW VALLEY, A LOCAL LANCASTER COUNTY COMPANY

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!

**WEEKENDS REQUIRED**

Line Cook

Summary

To strive in your daily performance to ensure that the highest quality and level of service are provided to our Guests.  Prepare various items to order by including proteins, vegetables, starches, sauces, etc.

Full time and Part Time positions available.

Essential Duties and Responsibilities include the following:

  • Prepare and cook high quality foods according to menu guidelines and recipes.
  • Responsible for the preparation and service of food in accordance with the Restaurant’s quality and service standards.
  • Must have advanced knowledge of soup and stock production.
  • Ability to break down whole cuts of pig, beef, and fish.
  • Ensure prep list is complete for next shift.
  • Maintain restaurant cost control systems.
  • Maintain kitchen equipment, walk-ins, storage areas, in good condition.
  • Complete daily cleaning checklists and temperature logs.
  • Effectively supervise kitchen crew members with a focus on line staff, but also including banquet staff and dish room staff when necessary.
  • Train/Assist with training of all kitchen staff, including any Apprentices/Interns, as directed by the Executive Chef in order to achieve a high standard of excellence.
  • Must possess the ability to solve practical problems and deal with situations in relation to kitchen staff or Guest complaints…i.e.…food allergies, menu questions, complaints pertaining to food service.

Education and/or Experience

High School Diploma and/or Culinary Certificate from Technical School; or 4 years related experience
and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Serve Safe Certified preferred

Benefits we offer

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!

Maintenance Assistant

SUMMARY

The Maintenance Assistant is responsible for maximizing the quality, effectiveness, and productivity of the facilities. This position maintains Willow Valley’s first impression to our guests, residents, clients and the community. The Maintenance Assistant works closely with the Manager of Maintenance, General Manager, Front Desk Staff, and Housekeeping Staff.

Essential Duties and Responsibilities include the following:

  •  Completes room Preventative Maintenance and associated documentation.
  •  Responsible for key cards, locks and securing mechanical rooms as well as other areas of the building.
  •  Troubleshoots pumps, motors, HVAC equipment, kitchen equipment and lighting. Clean, change filters and trouble shoot HVAC systems.
  •  Responds and resolves plumbing problems including clogs, broken faucets and toilets, leaks in the domestic water supply as well as the sanitation lines.
  •  Maintains swimming pool and associated equipment, performs water quality tests and document readings in accordance with state laws.
  •  Cleans and prepares areas to be painted. Completes touch up painting and finish coat painting.
  •  Responds to emergency calls, or when an alarm is triggered and sent to the monitoring company.
  •  Establishes or adjusts work procedures to meet deadlines.
  •  Works in a Team oriented environment and is expected to assist, communicate and coordinate repairs with fellow Team Members and Team Leaders.
  • Assists with maintaining pest control logs and documentation as well as activities required to control pest activity.
  • Removes snow from roofs, sidewalks and parking lots. Maintains walking surfaces to avoid icy, slippery conditions.
  •  Picks up and removes litter and cigarette butts from trash receptacles, parking lots, landscape beds and turf areas.
  •  Assists the housekeeping department to clean facilities and turn mattresses.
  •  Friendly, outgoing and responsive to guests and the general public’s requests providing excellent customer service.
  •  Follows established Willow Valley Associates and Hilton company policies, procedures and practices to ensure compliance and consistency with all Team Members and guests.
  •  Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of this business
  •  Perform other duties as assigned.

Certificates, Licenses, Registrations, Other Skills and Abilities

A current valid Pennsylvania driver’s license is required.  Team Members driving WVA vehicles must be at least 21 years of age with a clean driving record.

Education and/or Experience                                          

High School diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC and electrical maintenance.

Safety Policy and Procedures

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement.  The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual.  The Team Member will be reviewed annually on workplace safety and must submit to random drug testing. This is a Safety-Sensitive Position as defined in the Drug Free Workplace Policy.

Reasoning Ability                                                

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

While performing the duties of this job, the Team Member is regularly required to move 1-50 lbs.; stand; walk; bend; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member is occasionally required to sit. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Complexity & Judgment

Work requires performing routine and non-routine tasks.  Work is diversified and requires judgment in the application of established rules and procedures within established guidelines.

Landscape Laborer

Summary
In this year-round position, the Team Member maintains the grounds of commercial and public property by performing the duties listed below. This Team Member should be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnoses insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passageways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Full Time Team Members only required to have a valid PA driver’s license.

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories is a plus.

Benefits Offered

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Fun Work Environment!

Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Performs other duties as assigned.

Benefits we offer

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Hotel Discount Program

Guest Services Associate

SUMMARY

Accommodates Guests of the hotel by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

Answer inquiries about hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, and sells seasonal tickets when available (i.e. Hershey Park, etc.) answers, screens, and routes calls.

Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.

Complete Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

Records and delivers all wake up calls.

General cleaning and up keep of the hotel may include:

  • Helping in the Laundry
  • Breakfast set-up

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Hilton Brand Training required upon hire
  • CPR Certification – will train
  • RAMP Certification – will train

BENEFITS OFFERED

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!

Prep Cook

Summary
Prep cooks must demonstrate on a daily basis their ability to perform basic cooking skills in preparation of vegetables, sauces, soups, etc, and maintaining prep level systems at all times.
Essential Duties and Responsibilities
• Prepare and cook high quality foods according to standardized recipes.
• Cooking and service of food in accordance with the restaurants quality and service standards
• Prepare a variety of foods such as vegetables, sauces, soups, etc., as directed
• Maintain restaurant prep level systems.
• Ensure all par levels are filled, labeled and dated
• Receive and account for supplies and deliveries
• Ensure safety and cleanliness of all kitchen and food storage areas
• Use safe work practices and support others to use them
• Maintain kitchen equipment in good condition
• Ensure quality of food products by tasting, smelling and looking at product
Education and/or Experience
Culinary Degree; or up to 2 years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
Serve Safe Certification preferred

Dining Room Assistant


Essential Duties and Responsibilities
• Efficiently clears dirty silverware, Glassware, and plates from Guest tables and properly breaks down the trays for cleaning of these items in the kitchen.
• Wipes table tops, chairs, salt & pepper shakers, sugar caddies, and center pieces with damp cloth.
• Replaces soiled table linens and resets tables with silverware and glassware.
• Supplies service bar with food such as soups, salads, and desserts.
• Restocks glassware and items in an efficient manner to maximize table turns.
• Restocks all service stations throughout a work shift and ensure the following shift is completely set.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Sets-up Room Service:
Sets-up service trays
Confirms Room service order
Delivers/identifies themselves as “In Room Dining”
Asks where the Guest would like their order placed
Reviews the Room Service Order with Guest before leaving
Utilizes the Guest name three times before leaving
Collects used Room Service trays from hallways every 30 minutes
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP trained preferred if over 18 but will train
ServSafe Certification preferred but will train

Conference Services Associate

Summary

The Conference Services Associates provide the manpower in setting up rooms for various functions.  They also frequently interact with Guests to ensure satisfaction.

Essential Duties & Responsibilities include the following:

  • Setting meeting rooms for banquets and other functions.
  • Responsible for vacuuming banquet rooms and mopping the tile floor in Palm Court at the completion of an event(s).
  • Helping Guests to make their functions successful.
  • Prepares and serves scheduled breaks to Guests.
  • Assists in baggage handling.
  • Maintaining all Conference Services storage spaces, materials, and meeting spaces.
  • Interacting with other Resort departments to meet the needs of the Guests.
  • Communicating with the Manager, Conferences Services and the Conference Services Specialists to uphold service standards and to maximize department resources and efficiency.
  • Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Preforms other duties as assigned.

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Houseperson

Summary

Responsible to maintain premises of hotel in clean and orderly condition

Essential duties and responsibilities include the following

  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Weekends Required

Benefits Offered

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!

Server

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train