Category Archives: Lancaster

Hotel Operation Manager

Summary

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible team member and guest satisfaction.

Responsible to assist in overseeing accommodations, food and beverage, receptions, conference, and banqueting. They are responsible for maximizing guest satisfaction and for excellent attention to detail. 

Assists Team Leaders to ensure efficient and profitable operations by performing the following duties personally or through fellow Team Members. Coordinates and provides leadership to the Team.  Responsible for ensuring 100% Guest satisfaction.

Essential Duties and Responsibilities include the following:

  • Promotes a culture of excellence in guest satisfaction through a warm welcome and desire to exceed expectations
  • Maintains a high personal level of visibility throughout the Resort.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Leads by example by demonstrating self-confidence, energy, and enthusiasm.
  • Extends professionalism and courtesy to team members and guests at all times.
  • Completes Hotel Management System training, along with Willow Valley training.
  • Is responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
  • Stay updated daily/weekly on hotel business levels, groups, etc.
  • Monitor the hotel caterings and stay updated with all updates and amendments
  • Assists in the review of forecasted room and food sales.  Attends weekly meetings and assist with monthly revenue forecast updates.
  • Attends BEO/Catering, sales and marketing meetings.
  • Strong focus and presence in food and beverage and caterings to ensure highest quality of service.
  • Carry out regular inspections of all departments in the areas of guest service.
  • Steps in to assist HODs with any situations or in their absence.
  • Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
  • Follow established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Servers as Manager on Duty when is on shift.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities

Carries out Team Leader responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting when needed with: interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s Degree (A.A.) or equivalent from two-year college or technical school; two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

  • Hilton Brand Training upon hire
  • RAMP Training preferred but will train
  • CPR Certification preferred but will train

Safety Policies and Practices

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety.

Aware of safety hazards and acts pro-actively to prevent injuries. Reports injuries and illness promptly and thoroughly. Attends training meetings, performs site safety inspections and conducts Team Member training when appropriate.

Computer Skills

General Computer Skills with experience using Word, Excel, Power Point, Email Internet Software, MS Windows OS and Hilton OnQ.

Signatory Authority

Sign purchase requisitions and invoices for expenditures for products and services continuously required to carry out the functions of your operational area in accordance with the annual Willow Valley Associates, Inc. Signature Authority Limits.

Complexity and Judgment

Work involves the performance of complicated tasks and require consistent investigation and interpretations in unusual situations. Independent judgment is used on a continuous basis.

Guest & Team Member Relations

This position requires the ability to resolve issues with Guests, Team Members and/or the public. Influencing and persuasion are frequently used skills of this position.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Physical Demands

While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear.  The Team Member frequently is required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Housekeeper

Summary

Do you enjoy being active, having fun, being part of an award-winning team/company, and have a love for cleaning?   If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Members of our Housekeeping team spend their days in various areas of the hotel including laundry, common area cleaning, and room cleaning. No prior housekeeping experience is needed. We will train candidates on the job.  The Hilton discount travel program is a great benefit we offer!

Basic Responsibilities::

Willow Valley/Hilton Brand Standards:    

  • A friendly demeanor and willingness to provide an excellent experience to guests
  • Good time management. Uphold our pristine level of cleanliness
  • Getting the rooms ready for guests checking in
  • Assisting with lobby, pool, and fitness center cleaning duties
  • Day time starting typically at 8:30 or 9 a.m.; weekends required
  • Full time/Part-time available
  • Must have dependable transportation

General Housekeeping cleaning criteria:

Get exercise on the job by bending, lifting, pushing, pulling, carrying, and moving up to 30 pounds.

Be able to stand and walk during the shift and perform repetitive motions.

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members.  Dental and vision available for part-time team members.  Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!

Dishwasher

Summary

Maintains kitchen work area and restaurant equipment and utensils in clean and orderly condition by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Washing and sorting of plates, cups, cutlery and cooking equipment.
  • Washing worktables, walks, sinks with disinfectant, refrigerators and speed racks, etc.
  • Polishes and wipes out alto shames.
  • Removes and cleans flow jets in dishwasher.
  • Transfers supplies and equipment between storage and work areas.
  • Ensure proper sorting and storage of food.
  • Organize the disposal of rubbish and waste.
  • Organize the sorting of recyclable materials.
  • Keep all work areas, cool room, storeroom and rear areas clean, swept, hosed and tidy.
  • Control the use of chemicals in the kitchen.
  • Follow correct sanitation and hygienic food handling practices.
  • Follow the restaurants regular cleaning and waste disposal practices.
  • Work safely and support others to work safely.
  • Maintain kitchen equipment and plant in good condition.
  • Support good communication among floor staff and kitchen crew.
  • Promote harmonious environment among all staff within the restaurant.
  • Communicate all concerns to the Sous Chef.
  • Ensure closing procedures are completed and signed off on by Sous Chef.

Certificates, Licenses, Registrations

ServSafe Certification preferred but will train

Line Cook

Summary

Responsible to effectively monitor the work flow, on-going production and service of food and coordinate with the line staff, banquet staff, and dish room staff on assigned schedules.  Works second shift.

Full time and Part Time positions available. $13 – 16 per hour

Essential Duties and Responsibilities include the following:

  • Prepare and cook high quality foods according to menu guidelines and recipes.
  • Responsible for the preparation and service of food in accordance with the Restaurant’s quality and service standards.
  • Must have advanced knowledge of soup and stock production.
  • Ability to break down whole cuts of pig, beef, and fish.
  • Ensure prep list is complete for next shift.
  • Maintain restaurant cost control systems.
  • Maintain kitchen equipment, walk-ins, storage areas, in good condition.
  • Complete daily cleaning checklists and temperature logs.
  • Effectively supervise kitchen crew members with a focus on line staff, but also including banquet staff and dish room staff when necessary.
  • Train/Assist with training of all kitchen staff, including any Apprentices/Interns, as directed by the Executive Chef in order to achieve a high standard of excellence.
  • Must possess the ability to solve practical problems and deal with situations in relation to kitchen staff or Guest complaints…i.e.…food allergies, menu questions, complaints pertaining to food service.

Supervisory Responsibilities

Responsibilities include training Teams Members, planning, assigning, and directing work; appraising performances; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

Culinary Degree; or 2-5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Serve Safe Certified preferred

Landscape Laborer

Summary
In this position, the team member to maintains the grounds of commercial and public property by performing the duties listed below. This Team Member should be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Full Time Team Members only required to have a valid PA driver’s license.

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories is a plus.

Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Performs other duties as assigned.

Guest Services Associate

The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities 
•Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.

• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

• Records and delivers all wake up calls.

• Drives a company vehicle as needed.

• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Maintenance Technician

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency
  • of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License.

Prep Cook

Summary
Prep cooks must demonstrate on a daily basis their ability to perform basic cooking skills in preparation of vegetables, sauces, soups, etc, and maintaining prep level systems at all times.
Essential Duties and Responsibilities
• Prepare and cook high quality foods according to standardized recipes.
• Cooking and service of food in accordance with the restaurants quality and service standards
• Prepare a variety of foods such as vegetables, sauces, soups, etc., as directed
• Maintain restaurant prep level systems.
• Ensure all par levels are filled, labeled and dated
• Receive and account for supplies and deliveries
• Ensure safety and cleanliness of all kitchen and food storage areas
• Use safe work practices and support others to use them
• Maintain kitchen equipment in good condition
• Ensure quality of food products by tasting, smelling and looking at product
Education and/or Experience
Culinary Degree; or up to 2 years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
Serve Safe Certification preferred

Security Officer

Summary

This position protects hotel guests and property inside the hotel. The Security Officer protects the hotel premises against theft, fire, vandalism and trespassers.
Essential Duties and Responsibilities 
• Must be able to remain calm in tense situations and be able to take charge in the event of an emergency.
• Frequently addresses complex, sensitive or controversial matters that can have a major impact on the Company.
• Must have knowledge and understanding of the operation of the fire panels.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Act as a liaison between police and the hotel in the event that there is a situation needed police attention.
• Confers with management, interviews Guests, Team Members and other persons when investigating disturbances, complaints, thefts, vandalism and accidents.
• Officer responds to complaints of thievery, disorder, and other disturbances within the hotel, restaurant and its parking areas. This may include contacting the local Police Department to give assistance.
• Other tasks may include warning or removing unauthorized individuals from the hotel, restaurant and parking areas to eliminate the unwanted harassment of hotel and restaurant guests. This may include contacting the local Police Department to give assistance.
• Assists management and enforcement officers (Fire, EMT, Police) in emergency situations.
Education and/or Experience
High school diploma or general education degree (GED); and 2-5 years related experience, training or trade/technical school training; or equivalent combination of education and experience
Certificates, License, Registrations
Valid PA Driver’s Licenses.
CPR Certification preferred (training provided)
RAMP Certified (training provided)
Hilton Brand Standards (training provided upon hire)

Dining Room Assistant


Essential Duties and Responsibilities
• Efficiently clears dirty silverware, Glassware, and plates from Guest tables and properly breaks down the trays for cleaning of these items in the kitchen.
• Wipes table tops, chairs, salt & pepper shakers, sugar caddies, and center pieces with damp cloth.
• Replaces soiled table linens and resets tables with silverware and glassware.
• Supplies service bar with food such as soups, salads, and desserts.
• Restocks glassware and items in an efficient manner to maximize table turns.
• Restocks all service stations throughout a work shift and ensure the following shift is completely set.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Sets-up Room Service:
Sets-up service trays
Confirms Room service order
Delivers/identifies themselves as “In Room Dining”
Asks where the Guest would like their order placed
Reviews the Room Service Order with Guest before leaving
Utilizes the Guest name three times before leaving
Collects used Room Service trays from hallways every 30 minutes
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP trained preferred if over 18 but will train
ServSafe Certification preferred but will train

Conference Services Associate

Summary

The Conference Services Associates provide the manpower in setting up rooms for various functions.  They also frequently interact with Guests to ensure satisfaction.

Essential Duties & Responsibilities include the following:

  • Setting meeting rooms for banquets and other functions.
  • Responsible for vacuuming banquet rooms and mopping the tile floor in Palm Court at the completion of an event(s).
  • Helping Guests to make their functions successful.
  • Prepares and serves scheduled breaks to Guests.
  • Assists in baggage handling.
  • Maintaining all Conference Services storage spaces, materials, and meeting spaces.
  • Interacting with other Resort departments to meet the needs of the Guests.
  • Communicating with the Manager, Conferences Services and the Conference Services Specialists to uphold service standards and to maximize department resources and efficiency.
  • Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Preforms other duties as assigned.

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Supervisory Responsibilities

This job has no supervisory responsibilities.

Houseperson

Summary

Responsible to maintain premises of hotel in clean and orderly condition

Essential duties and responsibilities include the following

  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Weekends Required

Server Weekends Only

Summary
Serve Guests food and beverages, including alcoholic beverages in the dining room and lounge areas.
Essential duties and responsibilities include the following:
• Keep a clean and organized work area.
• Complete opening and closing duties as instructed.
• Greet Guests in a warm and friendly manner.
• Take food orders and deliver food to tables.
• Take and deliver room service orders when needed.
• Answers questions, and makes suggestions regarding food and service.
• Records or memorizes menu.
• Observes diners to respond to any additional requests, cleaning plates, refreshing beverages, and to determine when meal has been completed.
• Clears and resets tables as needed.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bartending experience required.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
ServSafe Certification preferred but will train
RAMP Training preferred but will train