Category Archives: Mount Joy

Sales Assistant

Summary

The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist Sales Manager in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.

Essential Duties and Responsibilities include the following:

  • Optimizes ecommerce sales by managing the website experience for the customer.
  • Works with Sales Manager and General Manager, to ensure content is optimized for searches, as well as relevant to consumers.
  • Develops relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information.
  • Develops social networking initiatives, engaging the consumers through emerging social media markets and channels.
  • Answers incoming calls – directs to appropriate Sales Person.
  • Prospects all market segments for new corporate, group, and meeting room leads.
  • Gathers & distributes all group counts & function changes.
  • Completes, distributes and makes necessary changes to BEO’s.
  • Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
  • Maintains collateral material inventory and customer service database.
  • Assists in prospecting from sales contacts lists.
  • Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms daily, or as business dictates.
  • Identifies best practices and new opportunities for increasing new visitors to discover the property and surpass the consumer’s online experience
  • Tracks and analyzes competitive market and websites, including competitive product offerings and promotional activity.
  • Prepares group resumes-coordinates client communication between the Sales office and the operations departments of the hotel.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Education and/or Experience

High School diploma or GED equivalent and 4 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position.  Previous experience in hotel sales department preferred.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

CPR Certification preferred but will train

RAMP certified as per Hilton Standards

Lead Breakfast Attendant

Monday – Friday Schedule – 5am Start

Summary
Maintain a fresh level of service to Guests and help establish cost control measures.
Essential Duties and Responsibilities include the following:
• Placing weekly food orders and routine service ware orders.
• Completes schedule.
• Monitors cost control measures and discarded food logs, etc.
• Presents, answers questions, and makes suggestions regarding food and service.
• Observes guests to respond to any additional requests.
• Brews coffee and performs other services as determined by Hilton Hotels Corporation and
• Willow Valley standards.
• Replenish food and beverage items as necessary, including alcoholic beverages such as beer and wine on weekdays.
• Clears and resets counters or tables.
• Coordinates with Guest Services any scheduled group functions.
• Prepares food items for the next day’s menu.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas.)
• Performs other duties as assigned.
Certificates, Licenses, Registrations
Hilton Training upon hire
ServSafe Certification preferred but will train

Guest Services Associate

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

Answers inquiries about hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, and sells seasonal tickets when available (i.e. Hershey Park, etc.) answers, screens, and routes calls.

Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.

Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

Records and delivers all wake up calls.

General cleaning and up keep of the hotel may include:

  • Helping in the Laundry
  • Breakfast set-up

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

  • Hilton Brand Training required upon hire
  • CPR Certification – will train
  • RAMP Certification – will train

Benefits Offered

  • Medical, Dental, and Vision Insurance (FT)
  • Dental and Vision Insurance (PT)
  • Matching 401(k)
  • Employee Assistance Program
  • Free Life Insurance (FT)
  • Paid Time Off (FT)
  • Hotel Discount Program
  • Fun Work Environment!