Housekeeping ManagerHilton Garden Inn - Full Time
Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.
Essential Duties and Responsibilities include the following:
Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.
Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.
Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.
Investigates new and improved cleaning instruments and methods.
Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.
Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
Responsible for quarterly Housekeeping Team Member meeting and agenda.
Coordinates deep cleaning and special projects.
Participates in MOD Program.
Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
Performs other duties as assigned.
Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.