Director of Housekeeping
DoubleTree - Full Time

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

  • Establishes standards and procedures for Team Members in the Housekeeping, Night Cleaning/Laundry Departments.
  • Plans work schedules to ensure adequate service.
  • Inspects and evaluates physical condition of establishment.
  • Submits to management recommendations for painting, repairs and furnishings.
  • Periodically inventories supplies and linens.
  • Investigates new and improved cleaning instruments and methods.
  • Monitors all carpet & window cleaning that takes place at the hotel.
  • Plans & administers policies and procedures in the daily operation of the department.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
  • Responsible for monthly Housekeeping Team Member meeting and agenda.
  • Orders supplies as needed according to budget guidelines.
  • Scheduling and staffing according to budget guidelines.
  • Coordinate deep cleaning and special projects.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Participates in MOD Program.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities                                                                                                                                                       Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

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