Guest Services AssociateDoubleTree, Lancaster Full Time & Part Time ($14.00 per hour)
Accommodates Guests of the hotel by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
Answer inquiries about hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, and sells seasonal tickets when available (i.e. Hershey Park, etc.) answers, screens, and routes calls.
Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
Complete Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
Records and delivers all wake up calls.
General cleaning and up keep of the hotel may include:
- Helping in the Laundry
- Breakfast set-up
Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Hilton Brand Training required upon hire
- CPR Certification – will train
- RAMP Certification – will train
- Medical, Dental, and Vision Insurance (FT)
- Dental and Vision Insurance (PT)
- Matching 401(k)
- Employee Assistance Program
- Free Life Insurance (FT)
- Paid Time Off (FT)
- Hotel Discount Program
- Fun Work Environment!