Night Auditor
DoubleTree Resort, Lancaster - Night Auditor - Full-Time
  • Summary:
    • Responsible for performing close of day procedures for the hotel along with performing Guest Service duties.
  • Night Auditor Duties:
    • ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups Guests/Groups messages, and hotel room block.
    • Prepares and examines daily financial reports for the hotel.
    • Balances room, restaurant revenue, accounts, and pay-outs.
    • Researches and resolves out-of-balance situations.
    • Prints, collates, and files reports. 
  • In conjunction with Guest Services Associate duties:
    • Greets, registers, and assigns room keys, and gives out information on room location/directions.
    • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment, and makes change for Guests.
    • Deposits Guest’s valuables in safe deposit box at their request.
    • Answer telephone calls promptly and politely, in accordance with the Hilton Brand Standards, and transmits and receives telephone messages. Supplies information to callers and records messages.
    • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station/airport at the request of the Guest.
    • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
    • Records and delivers all wake up calls.
    • Assists in delivery of luggage, fruit baskets, flowers, etc. to Guests.
    • Operates paging system to relay in-house announcements or call individuals to phone/reports tasks.
    • Sells items from the Suite Shop which may include alcohol.
    • Provides a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
    • Performs other duties as assigned. Due to seasonal needs within the Hospitality Industry, it may be necessary to adjust schedules to meet the demands of our business.
  • Education and/or Experience
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Certifications, Licenses, Registrations
    • CPR Certification preferred but will train
    • Hilton Brand Training required upon hire
    • RAMP Certified as per Hilton’s Standards                      
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