Monthly Archives: May 2016

Assistant General Manager

Summary

Responsible for the Resort in the absence of the General Manager. Also responsible to oversee thorough cash out report, balancing in areas of petty cash, safe and drawer. Coordinates and provides leadership to the Guest Services/Reservations. Responsible for ensuring 100% Guest satisfaction.
Essential Duties and Responsibilities
• Ensures training of all Team Members.
• Responsible for hotel operations in absence of General Manager.
• Reviews budgeted room nights and sales. Compares with reservations on the books. Plans appropriate promotions and rate adjustments to assure budgets are met. Helps establish minimum/maximum stay dates through Revenue Management
• Monitors Lodging establishments closely to keep the Hotel in line with room rates and service prices.
• Serves as On-Call Manager on Duty, and Manager on Duty (as noted on MOD schedule).
• Ensure Hotel payroll is accurate; responsible for approving/signing off on payroll records.
• Coordinates work orders and maintenance.
• Supervise proper handling of cash.
• Responsible for supervising all areas of the Hotel, to set and attain goals as well as to set performance standards for each department.
• Conducts analysis of activities, costs, operations of Resort business units to determine it’s growth and progress toward stated goals and objectives.
• Achieves budgeted sales and maximum profitability.
• Creates new programs in response to changing market conditions and revenue opportunities.
• Maintains a high personal level of visibility throughout the Hotel.
• Assist with Guest complaints and special requests, and listens to Guests and Team Members on a regular active basis to receive input and feedback for use in future plans.
• Trains and motivates Team Leaders and Members in all areas.
Supervisory Responsibilities
Manages subordinate Team Leaders who supervise Team Members in Guest Services/Reservations. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory Team Members
Education and/or Experience
Bachelor’s degree (B. A.) from four-year college or university; or eight years related experience and/or training;
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
RAMP Training preferred but will train
CPR Certification preferred but will train

Banquet Server

Summary

Provides excellent service in the Banquet Department with the highest standards of Food & Beverage Service on all banquet functions.  In so doing, it is expected that all functions will be directed toward providing excellent Guest Service.

Essential duties and responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Reports to work on time, as scheduled, wears proper uniform, including black, non-slip shoes.
  • Answers questions regarding food and service.
  • Attends pre-function briefing.
  • Completes any assigned work duties.
  • Is able to read a Banquet Event Order and know how to complete setup and breakdown based on the information contained therein.
  • Serves food and beverages.
  • Set tables in assigned area including table complements cleaned & filled properly.
  • Observes Guests and responds to any additional requests.
  • Clears plates, refreshes beverages, and determine when meal has been completed.
  • Assists in setting up buffet/breaks tables.
  • Greets and services Guests as they arrive.
  • Clears and resets tables as needed.
  • Always notifies Team Leader before leaving the floor or banquet service area.
  • Replenishes supplies in the pantry
  • Employs ”full hands in, full hands out” strategy to ensure efficiency.
  • Follows “Clean as you go” policy.
  • Returns supplies and equipment to proper storage areas.
  • Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
RAMP Training preferred but will train
Serv Safe Certification preferred but will train

Sous Chef

Summary

The Sous Chef will provide culinary expertise, leadership and guidance to members of the kitchen operation to ensure that the highest quality and level or service are provided to our Guests while at the same time developing his/her staff and driving a positive work environment.  The primary objective of the Sous Chef is to establish and maintain maximum operational efficiency and superior food quality for the kitchen operation. He/She must prepare/cook and supervise the preparation and cooking for all food products are ordered and work on the development of new menus and recipes.  The Sous Chef is responsible for supervision of all kitchen personnel and will work with the training and development of the Team Members.  Must set an example to other Team Members through work habits and behavior.

Essential Duties and Responsibilities include the following:

  • Responsible for the preparation and service of food in accordance with the restaurants quality and service standards
  • Organize the production of high quality food according to preset menu guidelines
  • Demonstrate knowledge of current culinary trends
  • Create and implement fresh and exciting menu changes
  • Maintain targeted cost control figures for food/supply costs, strive to exceed agreed upon targets
  • Responsible for menu and operation planning to ensure cross utilization of products across culinary outlets
  • Ensure all stations are clean and sanitized and station set up is complete
  • Responsible to maintain all safety, sanitation and hygienic requirements for the kitchen, kitchen personnel and storage Ares. Ensure safe work practices are followed.
  • Ability complete daily activities, ordering, receiving and storage of all food and beverage products
  • Possess the ability to solve practical problems and deal with situations relating to personnel or customer service problems as they arise
  • Daily supervision of all kitchen activities and personnel
  • Organization and roistering of kitchen staff to meet align with staffing guidelines; ensure weekly schedule is posted in advance
  • Mentor, train and supervise the training of all culinary staff, including any apprentices/interns, in order to achieve level of excellence
  • Ensure constant communication flow among floor staff and kitchen crew
  • Ensure line Team Members complete production sheets for next shift
  • Document shift concerns, strategies, and questions in manager log book prior to daily shift departure
  • Provide support to front of house supervisor in management of the dining room
  • Promote high levels of performance among Team and a harmonious environment among all staff within the department.
  • Schedule requires flexibility

Supervisory Responsibilities

Directly supervises Team Members in the Kitchen, and dish room. Carries out supervisory responsibilities in accordance with Willow Valley’s policies and applicable laws. Responsibilities include hiring/terminating, promoting, training, completing and signing performance appraisals, and determining or recommending pay increases.  Other responsibilities include disciplining, scheduling, planning/assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, and planning.

Education and/or Experience

Culinary Degree; or 5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
Serve Safe Certification preferred
CPR Certification preferred but will train

Weekend Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

No experience or training required

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

DoubleTree Team Member is Nationally Recognized by Hilton!

Emily Drennen is a marketing specialist and sales assistant at Lancaster DoubleTree Resort by Hilton. Recently, she was recognized nationally as a Hilton Socialite for her excellence in social media. As her reward, Emily will be flying to Dallas for an all-expense paid trip. This will be a three-day Social Media conference where Emily will get to present to over 100 Hilton team members, network with the other 25 Socialites, and share ideas with social savvy team members! Congratulations, Emily!