Monthly Archives: November 2016

Servant Leadership Award

Water Street Mission named a new annual award after Marlin and Doris Thomas at their September awards banquet.  It is called the Marlin and Doris Thomas Servant Leader Award and will be presented each year to a local person who demonstrates servant leadership as they minister to our local community.  This year’s award was presented to Dr. Jim Amstutz, the Executive Director of the Lancaster County Council of Churches.

Housekeeping Manager

Summary
Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.
Essential Duties and Responsibilities include the following:
• Establishes standards and procedures for Team Members in the Housekeeping, Night Cleaning/Laundry Departments.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of establishment.
• Submits to management recommendations for painting, repairs and furnishings.
• Periodically inventories supplies and linens.
• Investigates new and improved cleaning instruments and methods.
• Monitors all carpet & window cleaning that takes place at the hotel.
• Plans & administers policies and procedures in the daily operation of the department.
• Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
• Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
• Responsible for monthly Housekeeping Team Member meeting and agenda.
• Orders supplies as needed according to budget guidelines.
• Scheduling and staffing according to budget guidelines.
• Coordinate deep cleaning and special projects.
Supervisory Responsibilities
Directly manages Team Members in all areas of the Housekeeping/Laundry Departments.
Education and/or Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Guest Services Associate

The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities 
•Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.

• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

• Records and delivers all wake up calls.

• Drives a company vehicle as needed.

• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Conference Services Specialist

Summary

The Specialist uses his knowledge of the position, personal experiences and the resources available from the various hotel departments in order to provide a premier experience for the Guests. By ensuring all meeting spaces and conference services equipment are in excellent condition.

Essential Duties and Responsibility include the following:

  • Supervising Conference Services Associates while working along side them to set rooms for the functions in a timely fashion.
  • Coordinating department resources such as manpower, equipment, and meeting rooms in order to meet the needs and expectations of the Guests.
  • Thinking and planning ahead so meeting room turnovers are done as quickly as possible with as much attention to detail as possible.
  • Creating a task list for the shift and continuously updating it based on feedback from Guests and other hotel department.
  • Providing the sales staff with insight gained from knowledge and personal experience in order to better accommodate the various needs and desires of our Guests.
  • Updating and confirming function details and late bookings via email, phone or direct contact
  • Generating revenue with the various Turkey Hill vending machines and by persuading Guests to rent out our LCD projectors, television, and other AV equipment.
  • Controlling all the audio and visual equipment in the chapel during functions, especially weddings.
  • Adjusting sound, temperature, lighting, and all other equipment to the Guest’s desired levels.
  • Servicing and filling the kegerators with pressurized beverages.
  • Processing inventory for all necessary Conference Services items such as pads, pens, mints, batteries, easels, etc.
  • Rotating and replenishing linens in their designated spots.
  • Storing, rearranging, and maintaining all the food receptacles needed for banquet services such as chaffers, freezers, and bread racks.
  • Making arrangements with outside vendors to supply banquet and meeting needs such as AV, drapery, kiosks, specialty tables, and colored skirting when the hotel staff itself does not have the resources on hand.
  • Maintaining the Conference Services equipment, the storage rooms, the Conference Services office, and making arrangements with common areas to clean the meeting rooms and other public areas.
  • Producing and placing proper signage for various meeting rooms or hazardous areas.

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency
  • of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License.