Monthly Archives: December 2016

Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Performs other duties as assigned.

Spirit of Hampton Winner

We would like to congratulate Courtney Shenk of the Hampton Inn & Suites Mount Joy who has won the Spirit of Hampton Award!

Whether it’s filling in for sick teammates, lending a hand in other departments or working overtime at a sister property, you can always count on Courtney to always be there for you.  And it’s not just at the hotel, Courtney is a “Super Starfish” who is really involved with her community and humanitarian needs.  She regularly goes on mission trips to other countries like Africa, Australia and Austria where she helps teach children English.  At her church, she leads a youth group of middle schoolers and has even been known to anonymously pay dues for an individual who couldn’t have otherwise been able to attend a retreat.  Thank you for all you do “Crunchie”, to make our lighthouse brand shine brighter than ever before!

 

Leasing Representative – (5-10 a hours week)

Summary

Works in accordance with established procedures and/or specific instructions, the Leasing Representative reports directly to the Director of Rental Properties. Is responsible for conducting leasing inquires and taking resident terminations.  Helps coordinate resident requested service work orders. Answers phone, greets visitors, and follows through with appropriate actions. Performs general administrative duties.

Essential Duties and Responsibilities include the following:

  • Conducts leasing inquiries. Keeps waiting lists up to date.
  • Conducts resident termination interviews and processes proper paper/computer work.
  • Assists Director of Rental Properties with move-in/move-out inspections.
  • Receives service requests from residents, records and determines priority of response, and gives to Service Technician.
  • Coordinates special maintenance work by advising residents when work is scheduled.
  • Follows up with residents regarding promptness of service with either a questionnaire or phone call.
  • Answers phone, greets visitors, and handles any service related call.
  • Assists with bimonthly newsletter.
  • Performs general administrative duties such as entering rents, filing, mailing, and ordering supplies.
  • Performs data entry of resident and marketing information.
  • Conducts monthly competition analysis.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Education & Experience

High school diploma or general education degree (GED); and no experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required

Banquet Manager

Summary

Manages and coordinates activities of catered events to provide fast and courteous service to Guests by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Schedules all Banquet staff according to the demands of the Banquet Event Orders
  • Maintains Budgeted cost percentages in relation to revenues.
  • Provides supervision and leadership support to Banquet operations.
  • Oversees and enforces all Banquet service policies and procedures.
  • Fosters a positive working relationship with the Catering and Sales Departments.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of Banquet Team Members to ensure prompt and courteous service to Guests.
  • Inspects all Banquet rooms pantries, and server hallways for neatness and cleanliness.
  • Inventories all china, glass, flatware and equipment to facilitate a high standard of service to our Guests.
  • Trains and coordinates Banquet Team Members in proper service etiquette.
  • Initiates and administers programs and procedural changes.
  • Works in all areas of Banquet facility.
  • Manages all aspects of the banquet experience.
  • Posts additional banquet revenue, taxes, and gratuity.
  • Works closely with Catering Planners to ensure the highest quality service to our Guests.
  • Manages & tracks banquet bar inventory, revenue, and cost.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities

  • Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work;
  • appraising performance; rewarding and disciplining Team Members; addressing complaints; resolving problems.

Education and/or Experience

High School diploma or GED, Associates Degree (preferred), 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire