Monthly Archives: March 2017

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and follows safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency.
  • Analyzes and resolves work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License

Education and /or Experience

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC & Electrical maintenance.

Hampton Inn and Suites Mount Joy Receives National Recognition!

The Hampton Inn and Suites, Mount Joy, has been awarded the “Circle of Excellence Award”.  This award is given to the very top hotels of the Hampton Inn brand; only those hotels who score in the top 10% are recognized in this way for their commitment to Product, Service and Excellence.  Willow Valley is honored to receive this award.  We are proud of General Manager Emi Nissley and her talented team for living out the Hampton promise to be Friendly, Authentic, Caring and Thoughtful and their commitment to the Willow Valley Vision to Create Great Experiences for everyone we touch, making their lives better.

Maintenance Manager

Summary

The Manager of Maintenance is responsible for managing the day-to-day operation of all building infrastructure maintenance and repairs including all minor improvement projects on property.  Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.  Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.

Essential Duties and Responsibilities  include the following:

  • Supervises maintenance Team Members including planning and directing work.
  • Appraises performance, reviews and disciplines Team Members, addressing complaints and resolves issues.
  • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies and maintains in proper working order.
  • Assists in managing and coordinating hotel  renovation projects.
  • Studies production schedules and estimates worker hour requirements for completion of job assignment.
  • Coordinates capital purchases for hotel mechanical needs and completing a ROI for each project.
  • Interprets company policies to workers and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Analyzes and resolves work problems, or assists internal/external workers in solving work problems related to quality or productivity, suggesting changes to increase effectiveness and efficiency.
  • Assists in special projects and deep cleaning as needed.
  • Maintains time and production records, plans, performs and maintains preventative maintenance logs and records.
  • Maintains swimming pools and pool equipment, performs testing and maintains logs in accordance with the law.
  • Responsible for working with and coordinating grounds maintenance, activities such as mowing, trimming, weeding, shoveling and plowing snow and outdoor maintenance.
  • Conducts safety talks and training on a monthly basis.
  • Confers with other Team Leaders to coordinate maintenance activities of individual departments and/or equipment.
  • Manages hotel Preventative Maintenance Program and maintains condition standards in public areas, hallways, parking lots and outside areas.
  • Schedules outside contractor work including fire systems and equipment in accordance with company guidelines
  • Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize maintenance output.
  • Oversees vehicle maintenance.
  • Helps to serve as a Manager on Duty at the hotel (MOD)
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Valid PA Drivers Licenses.
Valid Pool Certification.
CPR Certification preferred

Guest Services Associate

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

  • ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available e. Hershey Park, etc. answers, screens, and routes calls.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Breakfast set-up
  • Attending to Guest needs
  • Sell items from the Suite Shop which may include alcohol.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Valid PA Driver’s License

Landscape Laborer

Summary
In this position, the team member to maintains the grounds of commercial and public property by performing the duties listed below. This Team Member should be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Full Time Team Members only required to have a valid PA driver’s license.

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories is a plus.