Author Archives: willowvalley

Guest Services Associate

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

  • ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available e. Hershey Park, etc. answers, screens, and routes calls.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Breakfast set-up
  • Attending to Guest needs
  • Sell items from the Suite Shop which may include alcohol.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Valid PA Driver’s License

Landscape Laborer

Summary
In this position, the team member to maintains the grounds of commercial and public property by performing the duties listed below. This Team Member should be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:
• Coordinates annual flower program. Contacts growers to check prices and condition of plants.
• Helps with planting selection.
• Trims and edges around walks, flower beds, and walls.
• Mulch and maintains landscape beds.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. Inspects and diagnosis insect and disease problems on ornamental trees and shrubs.
• Rakes and removes leaves.
• Waters lawns, shrubs and annuals.
• Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
• Helps guests, residents, and public with questions and directions.
• Assists in overseeing special projects and seasonal Team Members.
• Picks up and removes litter from trash receptacles, parking lots, and turf areas.

Education & Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations
Full Time Team Members only required to have a valid PA driver’s license.

Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories is a plus.

Homewood Suites by Hilton – Harrisburg East receives national recognition!

The Homewood Suites by Hilton – Harrisburg East Team recently received national brand recognition at a “by invitation only” awards event held in Las Vegas, NV. Our Homewood by Hilton – Harrisburg East won the Hilton Connie Award of Merit. Of the awards recognized at this event, this is the only award that recognizes the very top hotels, the best of the best, among the Homewood Suites by Hilton brand.  This award is earned by achieving high service and cleanliness scores combined with “Outstanding” Hilton Quality Assurance Audits.

Chief Maintenance Manager

Summary

The Manager of Maintenance is responsible for managing the day-to-day operation of all building infrastructure maintenance and repairs including all minor improvement projects on property.  Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.  Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.

Essential Duties and Responsibilities include the following:

  • Supervises maintenance Team Members including planning and directing work.
  • Appraises performance, reviews and disciplines Team Members, addressing complaints and resolves issues.
  • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies and maintains in proper working order.
  • Assists in managing and coordinating hotel renovation projects.
  • Studies production schedules and estimates worker hour requirements for completion of job assignment.
  • Coordinates capital purchases for hotel mechanical needs and completing a ROI for each project.
  • Interprets company policies to workers and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Analyzes and resolves work problems, or assists internal/external workers in solving work problems related to quality or productivity, suggesting changes to increase effectiveness and efficiency.
  • Assists in special projects and deep cleaning as needed.
  • Maintains time and production records, plans, performs and maintains preventative maintenance logs and records.
  • Maintains swimming pools and pool equipment, performs testing and maintains logs in accordance with the law.
  • Responsible for working with and coordinating grounds maintenance, activities such as mowing, trimming, weeding, shoveling and plowing snow and outdoor maintenance.
  • Conducts safety talks and training on a monthly basis.
  • Confers with other Team Leaders to coordinate maintenance activities of individual departments and/or equipment.
  • Manages hotel Preventative Maintenance Program and maintains condition standards in public areas, hallways, parking lots and outside areas.
  • Schedules outside contractor work including fire systems and equipment in accordance with company guidelines
  • Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize maintenance output.
  • Oversees vehicle maintenance.
  • Helps to serve as a Manager on Duty at the hotel (MOD)
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules,

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Valid PA Drivers Licenses.
Valid Pool Certification.
CPR Certification preferred

Recreation Attendant

Summary

Maintains a staff presence in the pool area, is available for Guest questions and ensures the area around the pool/waterpark is clean and orderly.

Essential Duties and Responsibilities include the following:

Oversees and participants in guest games, activities, holidays, and events.

Reports any incident on the proper form and sends to Rec Manager for signature before sending to HR.

Completes daily checklists for pool areas.

Continuing general clean-up of pool area, cleans skimmers, empties trash, and picks up litter.

Involved with in-house Guest relations.

Assists Guests in using the ADA chair.

Follows Department of Health pool regulations.

Creates a Great Experience for Guests by giving warm hospitality and exceeding expectations.

Education and/or Experiences

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

CPR /First Aid Certification Preferred but will train

Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Performs other duties as assigned.

Spirit of Hampton Winner

We would like to congratulate Courtney Shenk of the Hampton Inn & Suites Mount Joy who has won the Spirit of Hampton Award!

Whether it’s filling in for sick teammates, lending a hand in other departments or working overtime at a sister property, you can always count on Courtney to always be there for you.  And it’s not just at the hotel, Courtney is a “Super Starfish” who is really involved with her community and humanitarian needs.  She regularly goes on mission trips to other countries like Africa, Australia and Austria where she helps teach children English.  At her church, she leads a youth group of middle schoolers and has even been known to anonymously pay dues for an individual who couldn’t have otherwise been able to attend a retreat.  Thank you for all you do “Crunchie”, to make our lighthouse brand shine brighter than ever before!

 

Leasing Representative – (5-10 a hours week)

Summary

Works in accordance with established procedures and/or specific instructions, the Leasing Representative reports directly to the Director of Rental Properties. Is responsible for conducting leasing inquires and taking resident terminations.  Helps coordinate resident requested service work orders. Answers phone, greets visitors, and follows through with appropriate actions. Performs general administrative duties.

Essential Duties and Responsibilities include the following:

  • Conducts leasing inquiries. Keeps waiting lists up to date.
  • Conducts resident termination interviews and processes proper paper/computer work.
  • Assists Director of Rental Properties with move-in/move-out inspections.
  • Receives service requests from residents, records and determines priority of response, and gives to Service Technician.
  • Coordinates special maintenance work by advising residents when work is scheduled.
  • Follows up with residents regarding promptness of service with either a questionnaire or phone call.
  • Answers phone, greets visitors, and handles any service related call.
  • Assists with bimonthly newsletter.
  • Performs general administrative duties such as entering rents, filing, mailing, and ordering supplies.
  • Performs data entry of resident and marketing information.
  • Conducts monthly competition analysis.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Education & Experience

High school diploma or general education degree (GED); and no experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required

Banquet Manager

Summary

Manages and coordinates activities of catered events to provide fast and courteous service to Guests by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Schedules all Banquet staff according to the demands of the Banquet Event Orders
  • Maintains Budgeted cost percentages in relation to revenues.
  • Provides supervision and leadership support to Banquet operations.
  • Oversees and enforces all Banquet service policies and procedures.
  • Fosters a positive working relationship with the Catering and Sales Departments.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of Banquet Team Members to ensure prompt and courteous service to Guests.
  • Inspects all Banquet rooms pantries, and server hallways for neatness and cleanliness.
  • Inventories all china, glass, flatware and equipment to facilitate a high standard of service to our Guests.
  • Trains and coordinates Banquet Team Members in proper service etiquette.
  • Initiates and administers programs and procedural changes.
  • Works in all areas of Banquet facility.
  • Manages all aspects of the banquet experience.
  • Posts additional banquet revenue, taxes, and gratuity.
  • Works closely with Catering Planners to ensure the highest quality service to our Guests.
  • Manages & tracks banquet bar inventory, revenue, and cost.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities

  • Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work;
  • appraising performance; rewarding and disciplining Team Members; addressing complaints; resolving problems.

Education and/or Experience

High School diploma or GED, Associates Degree (preferred), 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Servant Leadership Award

Water Street Mission named a new annual award after Marlin and Doris Thomas at their September awards banquet.  It is called the Marlin and Doris Thomas Servant Leader Award and will be presented each year to a local person who demonstrates servant leadership as they minister to our local community.  This year’s award was presented to Dr. Jim Amstutz, the Executive Director of the Lancaster County Council of Churches.

Housekeeping Manager

Summary
Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.
Essential Duties and Responsibilities include the following:
• Establishes standards and procedures for Team Members in the Housekeeping, Night Cleaning/Laundry Departments.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of establishment.
• Submits to management recommendations for painting, repairs and furnishings.
• Periodically inventories supplies and linens.
• Investigates new and improved cleaning instruments and methods.
• Monitors all carpet & window cleaning that takes place at the hotel.
• Plans & administers policies and procedures in the daily operation of the department.
• Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
• Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
• Responsible for monthly Housekeeping Team Member meeting and agenda.
• Orders supplies as needed according to budget guidelines.
• Scheduling and staffing according to budget guidelines.
• Coordinate deep cleaning and special projects.
Supervisory Responsibilities
Directly manages Team Members in all areas of the Housekeeping/Laundry Departments.
Education and/or Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Guest Services Associate

The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities 
•Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.

• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

• Records and delivers all wake up calls.

• Drives a company vehicle as needed.

• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Conference Services Specialist

Summary

The Specialist uses his knowledge of the position, personal experiences and the resources available from the various hotel departments in order to provide a premier experience for the Guests. By ensuring all meeting spaces and conference services equipment are in excellent condition.

Essential Duties and Responsibility include the following:

  • Supervising Conference Services Associates while working along side them to set rooms for the functions in a timely fashion.
  • Coordinating department resources such as manpower, equipment, and meeting rooms in order to meet the needs and expectations of the Guests.
  • Thinking and planning ahead so meeting room turnovers are done as quickly as possible with as much attention to detail as possible.
  • Creating a task list for the shift and continuously updating it based on feedback from Guests and other hotel department.
  • Providing the sales staff with insight gained from knowledge and personal experience in order to better accommodate the various needs and desires of our Guests.
  • Updating and confirming function details and late bookings via email, phone or direct contact
  • Generating revenue with the various Turkey Hill vending machines and by persuading Guests to rent out our LCD projectors, television, and other AV equipment.
  • Controlling all the audio and visual equipment in the chapel during functions, especially weddings.
  • Adjusting sound, temperature, lighting, and all other equipment to the Guest’s desired levels.
  • Servicing and filling the kegerators with pressurized beverages.
  • Processing inventory for all necessary Conference Services items such as pads, pens, mints, batteries, easels, etc.
  • Rotating and replenishing linens in their designated spots.
  • Storing, rearranging, and maintaining all the food receptacles needed for banquet services such as chaffers, freezers, and bread racks.
  • Making arrangements with outside vendors to supply banquet and meeting needs such as AV, drapery, kiosks, specialty tables, and colored skirting when the hotel staff itself does not have the resources on hand.
  • Maintaining the Conference Services equipment, the storage rooms, the Conference Services office, and making arrangements with common areas to clean the meeting rooms and other public areas.
  • Producing and placing proper signage for various meeting rooms or hazardous areas.

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency
  • of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License.

Reservation / PBX Agent

Summary

Reservation Agents answer phone calls and make transient reservations as well as book group rooms. They offer several package plans to callers to find one that meets the guest’s specific needs. They offer travel advice, and tourism information. Reservation Agents filter phone calls to appropriate parties, handle online reservations as well as sell Gift Certificates . They charge and refund deposits, change reservations and cancel them as necessary.

Essential Duties and Responsibilities  include the following:

  • OnQ PM (Reservations) Curriculum – Perform daily reservation tasks, Guest information, create profiles, room information, making reservations and rate plans, run reports.
  • Answers incoming calls and making reservations.
  • Filter incoming calls to other departments.
  • Giving Guests driving directions and tourist information.
  • Canceling and/or changing reservations.
  • Selling and sending Gift Certificates.
  • Answer questions regarding Guests Receipts.
  • Help with Lost & Found – responsible for mailing items back to Guests.
  • CARElog and assist Guest Service.
  • Take Holiday Feast Reservations
  • Assist Group Reservationist with imputing Reservations for group blocks.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Experience with computer software and strong customer service skills.

Certificates, Licenses, Registrations

Hilton Brand training upon hire

Guest Services Associate

We meet and exceed all COVID guidelines to keep you safe. The Hilton discount travel program is a great benefit we offer!

Essential Duties and Responsibilities
• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Education and/or Experience
High School Diploma or General Education Degree (GED); or 1 year related experience
and/or training in a similar capacity; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
Valid PA Driver’s License

Willow Valley Acquires 2 Hampton Inn & Suites Hotels

Lancaster, PA (October 24, 2016) — Willow Valley Associates, Inc. announced the addition of two Hampton Inn and Suites hotels to their portfolio. The Hampton Inn & Suites Ephrata, and the Hampton Inn & Suites Manheim/Lancaster West (close to the Spooky Nook complex), were acquired on October 24, 2016.

“We’re excited to bring these two strong hotels into our Willow Valley team / family”, said Diane Poillon, President and CEO of Willow Valley Associates. “In the Lancaster region they are strong performers.   We look forward to working with the teams at each site, and to continuing their success in the Lancaster market.”

Poillon announced that Brett Sechrist will be the Regional Manager of Focused Service Hotels for Willow Valley.  He will manage the four focused service hotels in Willow Valley’s portfolio. Previously Sechrist was the General Manager for Willow Valley’s Homewood Suites and Hilton Garden Inn.

Through the last nearly 50 years, Willow Valley has grown from a small motel and restaurant along Willow Street Pike to what is now the Willow Valley family of companies, including the DoubleTree Resort by Hilton Lancaster, Willow Valley Square Shopping Center, Willow Valley Lakes Business & Medical Center, Willow Woods Apartments, Willow Valley Communities (a 2,500 resident, 55+ community), the Hilton Garden Inn and Homewood Suites by Hilton in Harrisburg, and now the Hampton Inn & Suites Ephrata and Hampton Inn & Suites Manheim/Lancaster West.

Landscape Technician

***Offering Fall Sign-on Bonus***

Summary

This position requires the team member to maintain the grounds of commercial and public property by performing the duties listed below. This position is required to be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:                                                                   

  • Coordinates seasonal flower programs. Works with growers to check prices and condition of plants.
  • Must be capable of identifying ornamental trees, shrubs, perennials, annuals, and turf along with growth characteristics.
  • Recognize and communicate proposed solutions for improving plant health through horticultural practices.
  • Possess ability to diagnosis disease and insect problems on ornamental trees, shrubs, and turf. Treat plant material by means of liquid spray, injections, or granular applications.
  • Document and maintain application records.
  • Trims and edges around walks, flower beds, and walls.
  • Mulch and maintain landscape beds.
  • Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs.
  • Rakes and removes leaves.
  • Waters lawn, shrubs and annuals.
  • Assists in the coaching and training of Team Members in their positions and when doing special projects.
  • Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
  • Help guests, residents, and public with questions and directions.
  • Picks up and removes litter from trash receptacles, parking lots, and turf areas.
  • Performs other duties as assigned.

Education and/or Education

High school diploma or general education degree (GED); or up to 1 year related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

Valid PA Drivers License.  Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories.

Guest Services Supervisor

Summary

Oversees all guest service operations, including front desk, night audit, reservations/telephone, supervisor of recreation and transportation services to ensure quality and guest satisfaction. Excellent knowledge of property management system/OnQ and R & I. Ensures efficient profitable operations with special attention on provide 100% guest satisfaction.

Essential Duties and Responsibilities include the following:

  • Acts as a Duty Manager for the hotel, ensuring all Guests are satisfied, both internal and external.
  • Schedules all Guest Service Team Members according to budget guidelines – fills in as needed for staff shortages.
  • Responsible for ordering office supplies, front desk uniforms and required Hilton Hotels Corporation Guest Service collateral while operating within monthly budget.
  • Serves as hotel HHonors Champion.
  • Maintains balancing and clearing of house accounts in Hilton OnQ.
  • Responsible for ensuring accurate records in Kronos time system, and signing off weekly.
  • Responsible for ensuring hotel’s OnQ packages and revenue are posted correctly.
  • Responsible for training Guest Service Representatives in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Maintains hotel training matrix and is a certified trainer conducting new hire training as scheduled.
  • Conducts monthly Front Desk meeting with outlined agenda.
  • Assist with Guests complaints and special requests.
  • Coordinate work orders with maintenance.
  • Knows and understands all safety and emergency procedures and how to act upon them.
  • Follows all Service Recovery Procedures.
  • Supervise proper handling of cash and responsible for maintaining budget and checkbook.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections. Helps establish minimum/maximum stay dates through Hilton OnQ.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Guests Services, and Breakfast Departments.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and /or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Hilton Brand Training upon hire
CPR Certification preferred
RAMP certified as per Hilton’s Standards
Valid PA Driver’s License

Breakfast Attendant

Summary

** 5am – 11am **

Maintains quantity and quality of food items for complimentary food service.

Essential Duties and Responsibilities include the following:

  • Presents, answers questions, and makes suggestions regarding food and service.
  • Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
  • Observes Guests to respond to any additional requests.
  • Brews coffee and performs other services as determined by Hilton Hotels Corporation and Willow Valley standards.
  • Replenish food and beverage items as necessary, including alcoholic beverages such as beer and wine on weekdays.
  • Clears and resets counters or tables.
  • Coordinates with Guest Services any scheduled group functions.
  • Maintains accurate stock of all food items and follows “first in first out” guidelines.
  • Places food orders for delivery in a timely manner.
  • Places items in appropriate location during delivery.
  • Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas).
  • Responsible for removing trash.

Restaurant Supervisor

Summary

Supervises and coordinates day to day activities of the Restaurant and Lounge including Room Service to provide fast and courteous service to Guests.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming and servant style.
  • Provides supervision and leadership support to Restaurant and Lounge operations.
  • Oversees and enforces all dining services policies and procedures.
  • Schedules Restaurant reservations and arranges parties or special services for diners.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of dining room Team Members to ensure prompt and courteous service to patrons.
  • Inspects restaurant, lounge and room service stations and server hallways for neatness and cleanliness.
  • Trains and coordinates the restaurant and lounge Team Members in proper service etiquette.
  • Ensures all staff members keep a clean appearance.
  • Has full product knowledge of all menu items.
  • Works in all areas of the restaurant, lounge, room service , banquet area and kitchen when business dictates.
  • Serves as Dining Room Host/Hostess as needed.
  • Has full knowledge of opening and closing procedures.
  • Assists in purchasing of Beer & Spirits.
  • Manages all aspects of dining experience.
  • Works closely with the Restaurant Manager to ensure the highest quality service to our Guests.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Manages Team Members in the Food Service Department.  Is responsible for the overall direction, coordination, and evaluation of these unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training, disciplining, scheduling Team Members for work, planning and assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, planning, purchasing, and recruiting.

Education & Experience

Associates Degree or 4 years related experience and/or training; or equivalent combination of education and experience

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
ServSafe Certification required
RAMP Certification preferred but will train
CPR Certification preferred but will train

Maintenance Assistant

Essential Duties and Responsibilities 
• Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
• Requisitions tools, equipment, and supplies.
• Suggests changes in working and use of equipment to increase efficiency of work crew.
• Suggests plans to motivate workers to achieve goals.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Uses proper method to complete work orders. Completes PM work orders.
• Answers paged calls.
• Responsible for master keys/cards.
• Maintains timer and production records.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
Certificates, Licenses, Registrations
Valid PA Driver’s License
Education and /or Experience
High school diploma or general education degree (GED); and one year related experience and/or
training; or equivalent combination of education and experience. Must have basic knowledge of
plumbing, HVAC & Electrical maintenance.

Guest Services Supervisor

Summary

Assists Team Leader to ensure efficient and profitable operations by performing the following duties personally or through fellow Team Members.  Also responsible to oversee thorough cash out report, balancing in areas of  petty cash, safe and front desk drawers.  Responsible for ensuring 100% Guest Satisfaction.

Essential Duties and Responsibilities include the following:

  • Responsible for hotel operations in absence of the General Manager, and participates in the MOD Schedule.
  • Schedules all Guest Service Team Members according to budget guidelines – fills in as needed for staff shortages.
  • Responsible for ordering office supplies, front desk uniforms and required Hilton Hotels Corporation Guest Service collateral while operating within monthly budget.
  • Serves as hotel’s Hilton Honors Guest Services manager.
  • Maintains balancing and clearing of house accounts in Hilton OnQ.
  • Responsible for ensuring accurate record of Guest Service and Breakfast Team timeclock punches.
  • Responsible for ensuring hotel’s OnQ packages and revenue are posted correctly.
  • Responsible for training Guest Service Associates in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Conducts monthly Front Desk meeting with outlined agenda.
  • Assist with Guests complaints and special requests.
  • Coordinate work orders with maintenance.
  • Supervise proper handling of cash and responsible for maintaining budget and checkbook.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections. Helps establish minimum/maximum stay dates through Hilton OnQ.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Guests Services.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and /or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Hilton Brand Training upon hire
Valid PA Driver’s License

Host/Hostess

Summary

Maintains quantity and quality of food items for complimentary food service.
Essential Duties and Responsibilities
• Presents, answers questions, and makes suggestions regarding food and service.
• Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
• Observes Guests to respond to any additional requests.
• Coordinates with Guest Services any scheduled group functions.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas).
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Certificates, Licenses, Registrations
Hilton Brand training upon hire

Sales Assistant

Summary
The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist Sales Manager in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.
Essential Duties and Responsibilities include the following:
• Optimize ecommerce sales by managing the website experience for the customer
• Working with eCommerce Manager and the property RDOSM / SM, to ensure content is optimized for searches, as well as relevant to consumers
• Developing relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information
• Develop social networking initiatives, engaging the consumers through emerging social media markets and channels
• Answer incoming calls – direct to appropriate Sales Person.
• Prospects all market segments for new corporate, group and meeting room leads.
• Gather & distribute all group counts & function changes.
• Completes, distributes and makes necessary changes to BEO’s.
• Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
• Maintains collateral material inventory and customer service database.
• Assists in prospecting from sales contacts lists.
• Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.
• Performs other duties as assigned.
Education and/or Experience
High School diploma or GED equivalent and 4 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position. Previous experience
in hotel sales department preferred.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
CPR Certification preferred but will train
RAMP certified as per Hilton Standards

General Manager

Summary

Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through fellow Team Members.  Responsible for overall results of the Hotel and Food Service Operations. Develops and operates within a realistic budget annually.  Insures Guest satisfaction with the hotel by continually monitoring programs and services offered and adjusting as needed to meet changing needs.  Is responsible for compliance with all state and federal rules and regulations.  Responsible for ensuring 100% Guest satisfaction.  Responsible for the development and training of staff.

Essential Duties and Responsibilities include the following:

  • Hires and trains Executive Housekeeper, Chief Engineer and Guest Services Manager.  Delegates hiring as appropriate for other staff positions. Approves hiring decisions as appropriate.
  • Conducts orientation for all new Team Members
  • Completes OnQ Property Management System training and all other required Hilton Hotels Corporation and Willow Valley training.
  • Ensures reporting of hotel accounting information to corporate office as indicated on Report Information Chart.
  • Assists with calls on prospects to solicit business, oversees analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
  • Verifies reservations or draws up contracts and obtains signatures.
  • Responsible for food service provided to the Hotel Guests.
  • Establish cost control measure and ensures quality of food provided is up to Hilton, Willow Valley and Health Department Standards
  • Conducts performance appraisals on all Team Leaders, and reviews PRD’s conducted by Team by Team Leaders.
  • Ensures that hotel rooms and common areas are cleaned and maintained according to Hilton Hotels Corporation and Willow Valley standards.
  • Monitors competing lodging establishments closely to keep the hotel in line with room rates and service prices.
  • Develops and maintains operating budgets to ensure total revenue, RevPAR and ADR exceed projections.
  • Maintains accurate records and makes forecasts and projections to insure expenses are in line with projected sales.
  • Reviews budgeted room nights and sales.  Compares with reservations on the books.  Plans appropriate promotions and rate adjustments to assure budgets are met. . Helps establish minimum/maximum stay dates through OnQ and RMS system.
  • Oversees the development and execution of the Sales & Marketing Plan for hotel.
  • Responsible for distribution of collateral advertising and promotion pieces.
  • Serves as On-Call Manager on Duty (as noted on MOD schedule).
  • Serves as Manager on Duty (as noted on MOD schedule).
  • Conducts monthly meetings with each Management Team and Monthly Team Leader meetings with outlined agenda.
  • Oversees completion of weekly Sales Report in OnQ Sales & Events; monitors and updates sales activity in OnQ Sales & Events.
  • Ensure hotel payroll is accurate; responsible for approving/signing off on payroll records.
  • Assist with guest complaints and special requests.
  • Coordinates work orders and maintenance.
  • Supervise proper handling of cash.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections.
  • Conducts Hilton Hotels Corporation training and other required training according to Quality Assurance and Brand Standards.
  • Listens to guests and Team Members on a regular active basis to receive input and feedback for use in future plans.
  • Keep abreast of all civic and community affairs by participating in essential organizations and activities.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of the business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Manages subordinate supervisors who supervise Team Members in Guest Services, Laundry,  Housekeeping, Breakfast, Maintenance & Grounds, is responsible for the overall direction, coordination, and evaluation of  these units.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing    work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year College or University; or 8 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Hotel Corporation General Manager training required within 30 days of assignment.                                                               

Director of Sales

Summary
Provides overall leadership to the Sales Department. Oversee all Marketing & Sales of the DoubleTree by Hilton. Develops and monitors marketing budgets to ensure effectiveness and cost. Responsible for setting, monitoring, achieving goals and performance of the hotel per revenue budget through developing and managing market mixes to ensure optimal rate and occupancy.

Essential Duties and Responsibilities include the following:
Responsible for Hotel Sales
• Negotiates with potential vendors, service providers or other outside parties.
• Assist walk-in clients and calls for all markets when necessary.
• Internet and Inside sales calls are a priority in this position.
• Establishes pricing & booking strategies.
• Create contracts when appropriate, specifying all aspects of booking.
• Ensures that contract and deposits, as well as rooming lists are received by due dates.
• Service oriented to potential guests and fellow hotel team members.
• Meet sales goals.
• Meet site and call goals.
• Proficient in Revenue Management, rate maximization, and selling strategies.
Leading and directing the Sales & Catering Team
• Responsible for setting, monitoring, achieving goals and performance for the DoubleTree by Hilton per revenue budget.
• Lead solicitation and prospect efforts for each market.
• Helps create, develop and manage action plans.
• Monitors group limit ceilings, SSG, & MAR’s.
• Distribute leads to the appropriate market sales person with a weekly list maintained.
• Initiates follow up to reader board leads.
• Maintains detailed knowledge of company’s services.
• Maintains high visibility in the surrounding community and in the hospitality community as appropriate.
• Maintains efficient sales office procedures and insures the maintenance of accurate and updated accounts.
• Ensures prompt, and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with hotel departments, and following up with group for feedback and future bookings.
• Conduct client exit interview to determine level of satisfaction, and opportunity for re-booking and/or additional business.
• Required to occasionally work Complex MOD and be on-call as situations arise.
• Learns and utilizes all required training according to Hilton DOS standards, including attendance of required conferences.
• Learns and utilizes current operating systems. (OnQ, Delphi)
• Partners with PDVCB, Hilton and all appropriate affiliates to achieve our goals.
Developing and communicating information and reports to plan for the future needs of the hotel
• Involved in reporting and compiling statistics on group rooms & overall revenue (Pace Report.)
• Conducts competition analysis both locally & regionally.
• Review arrival reports for leads and research level of business at local hotel along with rate history.
• Obtains groups’ past history and communicate to group reservationist.
• Oversee, manage, and track the way in which group reservations are made, the pick-up of group blocks, adherence to cut-off dates, and any subsequent adjustments to room blocks.
Marketing and promotions
• Responsible for monitoring and evaluation of promotions.
• Ensures maximum SEO & social media.
• Create, develop/manage, implement and measure Marketing & Sales Plans.
• Assist in the due diligence of new projects/opportunities at Willow Valley Associates.
• Provide guidance, support, and leadership to existing Marketing & Sales resources.
• Produces and implements print, electronic media and internal merchandising impressions.
• Develops, administers and interprets information necessary for marketing decisions.

Supervisory Responsibilities
Manages subordinate Team Members within the Sales Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education and/or Experiences
Bachelor’s degree (B. A.) or eight years related experience and/or training; or equivalent combination of education and experience.
Full-Service Hotel Experience Required (minimum 2 years)
Hilton Brand hotel experience a plus

Wedding/Sales Coordinator

Summary

Responsible for the prospecting, soliciting, booking, and coordinating Weddings and Day Functions.

Essential Duties and Responsibilities include the following:

  • Solicit new business, attend Bridal shows, respond to leads, by telephone or direct conversation, and persons requiring group accommodations ( blocks off over 10 guest rooms) with or without meeting space and or on-site catering. Negotiate account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.
  • Creates bookings, events and banquet event order (BEO) in Delphi.
  • Probes client needs: rooms, desired dates, food & beverage, and meeting rooms.
  • Process all correspondence, including contracts, billing of the deposits and following up on all details relating to the customer.
  • Able to answer up to 50 phone/email inquiries per day and try to secure as many bookings as possible.
  • Develop strong business relationships with market segment related clients.
  • Must be able to make decisions on potential business evaluations which affect overall revenue and profitability of the DoubleTree by Hilton Resort.
  • Initiates prospecting and solicitation of new accounts from local markets and outside
  • regions for day events and weddings.
  • Goes on outside sales call – must have a vehicle to use for outside sales calls that is in good condition, insured, and a current Driver’s License.
  • Work as Manager on Duty.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or eight years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

General Computer Skills with experience using Word, Excel,  Power Point, Access database, Outlook Email, Internet Software, Delpi, Microsoft Office, and Hilton OnQ preferred.

Certificates, Licenses, Registrations

Valid Driver’s License
CPR Certification preferred but will train
Hilton Brand Training upon hire

Willow Valley Business & Medical Center – News Update

We are very happy to announce that the former Blue Ball National Bank/Community Bank building has been leased by Univest Bank & Trust.

The branch will be opening on Monday, August 29, 2016 and will be having their ‘Grand Opening’ celebration on Thursday October 6th  we will relay any additional information on the festivities as the time gets closer.

Univest Bank & Trust is based in Souderton Pennsylvania with most of their branches in the Philadelphia area and until now extending as far west as West Chester and as far north as Allentown.   The bank was founded in 1876 and is celebrating their 140th anniversary this year.

This full service retail branch at 90 Willow Valley Lakes Drive will be their first in Lancaster County.

Univest B&T will be offering personal banking solutions such as checking and savings accounts, money market accounts, certificate of deposit, and individual retirement accounts.  They also offer loan products including auto loans, student loans and residential mortgages as well as business checking accounts, payroll solutions, real estate loans and Small Business Administration (SBA) programs.

Please feel free to visit the branch and welcome them to the neighborhood – we wish them many successful years at Willow Valley Lakes Business & Medical Center.

Catering Manager

Summary

Has assigned Sales responsibility in Catering segment, contacts representatives of groups to coordinate and plan catering arrangements, and provides basic leadership to other Catering Planners within department.

Essential Duties and Responsibilities include the following.

  • Must be able to make decisions on potential business evaluations which affect overall Revenue and Profitability of Resort.
  • Ability to negotiate business includes contract negotiations and pricing adjustments.
  • Provides consultation and/or expert advice to management. Must be able to identify current Catering trends and offer solutions to benefit the Resort.
  • Authority to waive or deviate from established policies or procedures without prior approval. This includes Menu suggestions, meeting/meal requirements and banquet minimums.
  • Assists with weekly, monthly and annual Catering Forecasts and Budgets.
  • Assists with menu development and implementation.
  • Responsible for getting all information for each assigned Function by appropriate due date.
  • Receives information from group contact and creates Banquet Event order for each function by appropriate due date.
  • Corresponds with group contact to answer questions and work with during event.
  • Serves as Convention Coordinator during a function when questions arise and resolves problems.
  • Issues written and oral instructions throughout the respective departments.
  • Assists in general Sales tasks of assigned groups.
  • Studies and standardizes procedures to improve efficiency.
  • Maintain harmony among workers and resolve grievances.
  • Adjust errors and complaints.
  • Leads weekly catering meetings.
  • Inform all necessary departments of last minute changes.
  • Responsible for creating billing statements and assist in posting them if needed.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university + 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Valid PA Driver’s License

House Person

Summary

Keeps premises of hotel in clean and orderly condition.
Essential Duties and Responsibilities include the following:
• Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
• General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
• Tags and turns in all Lost & Found items to the Supervisor.
Certificates, Licenses, Registrations
Valid PA Driver’s License
Hilton Brand Training required upon hire

House Person

Summary

The Hilton discount travel program is a great benefit we offer!

Keeps premises of hotel in clean and orderly condition.

Essential Duties and Responsibilities include the following:

  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
  • Tags and turns in all Lost & Found items to the Supervisor.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

No experience or training required

Certificates, Licenses, Registrations

Valid PA Driver’s License
Hilton Brand Training required upon hire

Executive Chef

Summary 

This position will provide direction and development for the Food & Beverage Team at Doubletree by Hilton.  Primarily, this position will oversee the kitchen, dish room, and receiving departments.  Develop the standards, processes and systems that deliver consistent stellar products and services to all Guests while maximizing operation margins. He/She will be a key leader in the development of new menus and concepts, to generate new revenue streams for both food service areas at Doubletree by Hilton.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming and servant style; establishing a strong rapport with Guests and Team Members.
  • Conducts quality assurance audits including sanitation, food, and environmental safety.
  • Oversees personnel to ensure cleanliness of kitchen and equipment.
  • Ensures conformance of food with recipes and appearance standards.
  • Plans menus and production of food.
  • Coordinates all training and development of Kitchen Team Members and Team Leaders.
  • Performs administrative responsibilities such as scheduling, performance reviews, interviewing and hiring.
  • Maintains primary responsibility for food costs and inventory.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Responsible for managing all costs associated with the Kitchen, Kitchen Team, and Receiving.
  • Develops new menus and food concepts in conjunction with Food and Beverage Leadership Team.
  • Maintains knowledge of local competition and general industry trends.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities                                                     

Manages Supervisors and Team Members while overseeing the Kitchen and Receiving Team Members at the Doubletree . Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, terminating, promoting, demoting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems such as Team Member and Guest complaints. Other responsibilities include scheduling, preparing budgets, and maintaining performance records. Responsible for designating a backup person for processing departmental payroll components in a timely manner, such as weekly time sheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and/or Experience                                                    

Culinary or Restaurant Management Degree and 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
ServSafe Certification required
CPR Certification preferred but will train
Valid PA Driver’s License

Prep Cook

Summary
Prep cooks must demonstrate on a daily basis their ability to perform basic cooking skills in preparation of vegetables, sauces, soups, etc, and maintaining prep level systems at all times.
Essential Duties and Responsibilities
• Prepare and cook high quality foods according to standardized recipes.
• Cooking and service of food in accordance with the restaurants quality and service standards
• Prepare a variety of foods such as vegetables, sauces, soups, etc., as directed
• Maintain restaurant prep level systems.
• Ensure all par levels are filled, labeled and dated
• Receive and account for supplies and deliveries
• Ensure safety and cleanliness of all kitchen and food storage areas
• Use safe work practices and support others to use them
• Maintain kitchen equipment in good condition
• Ensure quality of food products by tasting, smelling and looking at product
Education and/or Experience
Culinary Degree; or up to 2 years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
Serve Safe Certification preferred

Willow Valley’s 50th Anniversary Celebration!

On Sunday June 26th, Willow Valley held a party for Lancaster and the adjoining communities who have been such a great part of its success for the past 50 years.  Team members as well as local residents and business owners and their families were invited to the festivities that ran from 4pm – 9pm and culminated in a fantastic musical fireworks display.

Many team members, hotel guests and the local community attended and commented on what a great time they had enjoying the hay rides, petting zoo, bounce houses and water slides.  They really appreciated all of the efforts that were made so that everyone could have a great time and celebrate Willow Valley’s 50th.   There were also festival games, face painting, the Turkey Hill cow, fire truck tours, K-9 demonstrations, a beer garden and a variety of food trucks – something for everyone!

 

Also, please see below blog from Discover Lancaster on Willow Valley’s 50th Anniversary Celebration:
http://padutchcountryblog.com/willow-valley-celebrate-50th-anniversary/

Director of Housekeeping

Summary

Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.

Essential Duties and Responsibilities include the following:

  • Establishes standards and procedures for Team Members in the Housekeeping, Night Cleaning/Laundry Departments.
  • Plans work schedules to ensure adequate service.
  • Inspects and evaluates physical condition of establishment.
  • Submits to management recommendations for painting, repairs and furnishings.
  • Periodically inventories supplies and linens.
  • Investigates new and improved cleaning instruments and methods.
  • Monitors all carpet & window cleaning that takes place at the hotel.
  • Plans & administers policies and procedures in the daily operation of the department.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
  • Responsible for monthly Housekeeping Team Member meeting and agenda.
  • Orders supplies as needed according to budget guidelines.
  • Scheduling and staffing according to budget guidelines.
  • Coordinate deep cleaning and special projects.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Participates in MOD Program.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities                                                                                                                                                       Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Marlin and Doris Thomas receive Medical Society’s Benjamin Rush Award

Marlin and Doris Thomas were recipients of the Benjamin Rush Award at the Pennsylvania Medical Society’s annual dinner and business meeting on June 14.  This award recognizes individual(s) who are not practicing healthcare professionals, yet who devote time, skills or resources to assisting others and contribute to the advancement of healthcare. This award recognizes the Thomas’s contribution to the Water Street Mission Makeover which took place in March 2016 at the Water Street Mission on Prince Street in Lancaster.

Willow Valley Business & Medical Center – News Release

Univest Bank & Trust Company of Pennsylvania announced it will be opening its first branch office in Lancaster County.    The Souderton-based holding company said they have signed a lease for a full-service retail branch in the Willow Valley Business & Medical Center at 90 Willow Valley Lakes Drive, Willow Street, in West Lampeter Township.

The announcement came on the heels of Univest filing an application to open a loan production office in East Lampeter Township, also in Lancaster County.   Jeff Schweitzer, CEO of Univest Corp., said the moves are a direct result of the market disruption in Lancaster County’s banking industry.

Some of the county’s major banking players have been acquired by out-of-market banks, and local community banks have moved in to target customers that may not feel like they fit in the new banks.  Mr. Schweitzer said expanding to Lancaster County was on the bank’s radar, but the market disruption sped up the schedule.

They intend to open the branch in the third quarter of 2016.

Assistant General Manager

Summary

Responsible for the Resort in the absence of the General Manager. Also responsible to oversee thorough cash out report, balancing in areas of petty cash, safe and drawer. Coordinates and provides leadership to the Guest Services/Reservations. Responsible for ensuring 100% Guest satisfaction.
Essential Duties and Responsibilities
• Ensures training of all Team Members.
• Responsible for hotel operations in absence of General Manager.
• Reviews budgeted room nights and sales. Compares with reservations on the books. Plans appropriate promotions and rate adjustments to assure budgets are met. Helps establish minimum/maximum stay dates through Revenue Management
• Monitors Lodging establishments closely to keep the Hotel in line with room rates and service prices.
• Serves as On-Call Manager on Duty, and Manager on Duty (as noted on MOD schedule).
• Ensure Hotel payroll is accurate; responsible for approving/signing off on payroll records.
• Coordinates work orders and maintenance.
• Supervise proper handling of cash.
• Responsible for supervising all areas of the Hotel, to set and attain goals as well as to set performance standards for each department.
• Conducts analysis of activities, costs, operations of Resort business units to determine it’s growth and progress toward stated goals and objectives.
• Achieves budgeted sales and maximum profitability.
• Creates new programs in response to changing market conditions and revenue opportunities.
• Maintains a high personal level of visibility throughout the Hotel.
• Assist with Guest complaints and special requests, and listens to Guests and Team Members on a regular active basis to receive input and feedback for use in future plans.
• Trains and motivates Team Leaders and Members in all areas.
Supervisory Responsibilities
Manages subordinate Team Leaders who supervise Team Members in Guest Services/Reservations. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory Team Members
Education and/or Experience
Bachelor’s degree (B. A.) from four-year college or university; or eight years related experience and/or training;
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
RAMP Training preferred but will train
CPR Certification preferred but will train

Banquet Server

Summary

Provides excellent service in the Banquet Department with the highest standards of Food & Beverage Service on all banquet functions.  In so doing, it is expected that all functions will be directed toward providing excellent Guest Service.

Essential duties and responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Reports to work on time, as scheduled, wears proper uniform, including black, non-slip shoes.
  • Answers questions regarding food and service.
  • Attends pre-function briefing.
  • Completes any assigned work duties.
  • Is able to read a Banquet Event Order and know how to complete setup and breakdown based on the information contained therein.
  • Serves food and beverages.
  • Set tables in assigned area including table complements cleaned & filled properly.
  • Observes Guests and responds to any additional requests.
  • Clears plates, refreshes beverages, and determine when meal has been completed.
  • Assists in setting up buffet/breaks tables.
  • Greets and services Guests as they arrive.
  • Clears and resets tables as needed.
  • Always notifies Team Leader before leaving the floor or banquet service area.
  • Replenishes supplies in the pantry
  • Employs ”full hands in, full hands out” strategy to ensure efficiency.
  • Follows “Clean as you go” policy.
  • Returns supplies and equipment to proper storage areas.
  • Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
RAMP Training preferred but will train
Serv Safe Certification preferred but will train

Sous Chef

Summary

The Sous Chef will provide culinary expertise, leadership and guidance to members of the kitchen operation to ensure that the highest quality and level or service are provided to our Guests while at the same time developing his/her staff and driving a positive work environment.  The primary objective of the Sous Chef is to establish and maintain maximum operational efficiency and superior food quality for the kitchen operation. He/She must prepare/cook and supervise the preparation and cooking for all food products are ordered and work on the development of new menus and recipes.  The Sous Chef is responsible for supervision of all kitchen personnel and will work with the training and development of the Team Members.  Must set an example to other Team Members through work habits and behavior.

Essential Duties and Responsibilities include the following:

  • Responsible for the preparation and service of food in accordance with the restaurants quality and service standards
  • Organize the production of high quality food according to preset menu guidelines
  • Demonstrate knowledge of current culinary trends
  • Create and implement fresh and exciting menu changes
  • Maintain targeted cost control figures for food/supply costs, strive to exceed agreed upon targets
  • Responsible for menu and operation planning to ensure cross utilization of products across culinary outlets
  • Ensure all stations are clean and sanitized and station set up is complete
  • Responsible to maintain all safety, sanitation and hygienic requirements for the kitchen, kitchen personnel and storage Ares. Ensure safe work practices are followed.
  • Ability complete daily activities, ordering, receiving and storage of all food and beverage products
  • Possess the ability to solve practical problems and deal with situations relating to personnel or customer service problems as they arise
  • Daily supervision of all kitchen activities and personnel
  • Organization and roistering of kitchen staff to meet align with staffing guidelines; ensure weekly schedule is posted in advance
  • Mentor, train and supervise the training of all culinary staff, including any apprentices/interns, in order to achieve level of excellence
  • Ensure constant communication flow among floor staff and kitchen crew
  • Ensure line Team Members complete production sheets for next shift
  • Document shift concerns, strategies, and questions in manager log book prior to daily shift departure
  • Provide support to front of house supervisor in management of the dining room
  • Promote high levels of performance among Team and a harmonious environment among all staff within the department.
  • Schedule requires flexibility

Supervisory Responsibilities

Directly supervises Team Members in the Kitchen, and dish room. Carries out supervisory responsibilities in accordance with Willow Valley’s policies and applicable laws. Responsibilities include hiring/terminating, promoting, training, completing and signing performance appraisals, and determining or recommending pay increases.  Other responsibilities include disciplining, scheduling, planning/assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, and planning.

Education and/or Experience

Culinary Degree; or 5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
Serve Safe Certification preferred
CPR Certification preferred but will train

Weekend Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

No experience or training required

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

DoubleTree Team Member is Nationally Recognized by Hilton!

Emily Drennen is a marketing specialist and sales assistant at Lancaster DoubleTree Resort by Hilton. Recently, she was recognized nationally as a Hilton Socialite for her excellence in social media. As her reward, Emily will be flying to Dallas for an all-expense paid trip. This will be a three-day Social Media conference where Emily will get to present to over 100 Hilton team members, network with the other 25 Socialites, and share ideas with social savvy team members! Congratulations, Emily!

Connie Award Recognizes Hilton’s Best Hotels

Willow Valley’s Homewood Suites-Harrisburg East hotel has been presented with the prestigious Connie Award by Hilton.  As the highest hotel award across all Hilton Worldwide brands, the Connie is presented to properties that embody Conrad Hilton’s vision to “fill the earth with the light and warmth of hospitality”.

This award recognizes this Willow Valley property as one of the top 30 Homewood Suites in the nation. They are graded on overall service scores, overall cleanliness scores, the last Hilton inspection and total extended stay percentage.  There are 392 operating Homewood Suites in the US & Canada.  Homewood Suites-Harrisburg East ranks as #22! Congratulations to the Homewood Suites team for their hard work and dedication!  Once again, Willow Valley team members create great experiences!

Assistant Executive Housekeeper

Summary

Directs housekeeping and maintenance programs to ensure clean, orderly, well maintained and attractive conditions of the hotel by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following:

  • Responsible for hotel housekeeping operations in absence of Executive Housekeeper.
  • Completes OnQ training and other required Hilton Hotels Corporation and Willow Valley training.
    Establishes standards and procedures for work of housekeeping staff.
    Plans work schedules to ensure adequate service, while maintaining budgeted labor hours.
  • Performs daily room and key assignments to Team Members.
  • Inspects and evaluates physical condition of establishment.
  • Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
  • Inventories supplies and equipment; to include in monthly linen inventory.
  • Investigates new and improved cleaning instruments and methods.
  • Interprets company policies to Team Members and enforces safety regulations.
  • Responsible for Lost and Found items. Accurately maintains Lost & Found items. Packages items to be returned and coordinates mailing of items in a timely manner; records items returned on Lost and Found Reports.
  • Ensures guestrooms for Hilton Honors Members are prepared according to Hilton Hotels Corporation standards.
  • Conducts activities of Team Members supervised.
  • Responsible for monthly Housekeeping Team Meeting with agenda.
    Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Coordinates deep cleaning and special projects as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Housekeeping and Laundry. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Certificates. Licenses, Experiences

Hilton Brand Training upon hire
CPR certification preferred but will train

Security Officer

Summary

This position protects hotel guests and property inside the hotel. The Security Officer protects the hotel premises against theft, fire, vandalism and trespassers.
Essential Duties and Responsibilities 
• Must be able to remain calm in tense situations and be able to take charge in the event of an emergency.
• Frequently addresses complex, sensitive or controversial matters that can have a major impact on the Company.
• Must have knowledge and understanding of the operation of the fire panels.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Act as a liaison between police and the hotel in the event that there is a situation needed police attention.
• Confers with management, interviews Guests, Team Members and other persons when investigating disturbances, complaints, thefts, vandalism and accidents.
• Officer responds to complaints of thievery, disorder, and other disturbances within the hotel, restaurant and its parking areas. This may include contacting the local Police Department to give assistance.
• Other tasks may include warning or removing unauthorized individuals from the hotel, restaurant and parking areas to eliminate the unwanted harassment of hotel and restaurant guests. This may include contacting the local Police Department to give assistance.
• Assists management and enforcement officers (Fire, EMT, Police) in emergency situations.
Education and/or Experience
High school diploma or general education degree (GED); and 2-5 years related experience, training or trade/technical school training; or equivalent combination of education and experience
Certificates, License, Registrations
Valid PA Driver’s Licenses.
CPR Certification preferred (training provided)
RAMP Certified (training provided)
Hilton Brand Standards (training provided upon hire)

Dishwasher

Summary
Maintains kitchen work area and restaurant equipment and utensils in clean and orderly condition by performing the following duties.
Essential Duties and Responsibilities 
• Washing and sorting of plates, cups, cutlery and cooking equipment.
• Washing worktables walks, sinks with disinfectant, refrigerators and speed racks, etc.
• Polishes and wipes out alto shames.
• Removes and cleans flow jets in dishwasher.
• Transfers supplies and equipment between storage and work areas.
• Ensure proper sorting and storage of food.
• Keep all work areas, cool room, storeroom and rear areas clean, swept, hosed, and tidy.
• Control the use of chemicals in the kitchen.
• Follow correct sanitation and hygienic food handling practices.
• Follow the restaurants’ regular cleaning and waste disposal practices.
• Communicate all concerns to the Sous Chef.
Certificates, Licenses, Registrations
ServSafe Certification preferred but will train

Banquet Chef

Summary

To provide culinary expertise, guidance, and quality management to all banquet and kitchen operations.

Essential Duties and Responsibilities include the following:

Interacts with Guests and Team Members in a positive, welcoming, and servant style, establishing a strong rapport with Guests and team Members.

Conducts quality assurance audits including kitchen sanitation, food safety, and environmental safety.

Produce high-quality dishes through taste, smell, and observation of food and presentation to follow up on menu compliance but also client standards and hotel standards.

Must have creativity to be able to create new dishes for clients and tasting menus for different events that are interested in contracting food.

Plans production of food for all banquet functions. Cooks, carves meats, prepares dishes, etc. for all banquets.

Gives instruction to Team Members in fine points of banquet cooking and presentation.

Handles Guest culinary issues and allergy situations as they arise.

Assist kitchen team when needed in other areas.

Attends weekly BEO meeting, works in partnership with Sales and Catering Manager.

Education and/or Experience

Culinary Degree; or 5 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
Serve Safe Certification preferred
CPR Certification preferred but will train

Housekeeper

Summary

Cleans/Maintains Guest Rooms/Premise in accordance with the Willow Valley Associates & Hilton Brand Standards.

General Housekeeping cleaning criteria:

  • Collect soiled linens for laundering – receives/stores clean linens supplies in closet.
  • Moves and arranges furniture.
  • Replenishes bathroom and Guest supplies
  • Empties/cleans wastebaskets and ashtrays – transports trash/waste to disposal area.
  • Changes light bulbs if necessary.
  • Sweeps, cleans, dusts, sweeps, scrubs, washes, polishes, waxes:
  • Guest Rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, locker rooms, floors,
  • rugs, carpets, upholstered furniture, draperies, wall ceilings, woodwork, windows, door panels, sills, metalwork, equipment, lighting fixtures, tile surfaces, and trim.

Dining Room Assistant


Essential Duties and Responsibilities
• Efficiently clears dirty silverware, Glassware, and plates from Guest tables and properly breaks down the trays for cleaning of these items in the kitchen.
• Wipes table tops, chairs, salt & pepper shakers, sugar caddies, and center pieces with damp cloth.
• Replaces soiled table linens and resets tables with silverware and glassware.
• Supplies service bar with food such as soups, salads, and desserts.
• Restocks glassware and items in an efficient manner to maximize table turns.
• Restocks all service stations throughout a work shift and ensure the following shift is completely set.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Sets-up Room Service:
Sets-up service trays
Confirms Room service order
Delivers/identifies themselves as “In Room Dining”
Asks where the Guest would like their order placed
Reviews the Room Service Order with Guest before leaving
Utilizes the Guest name three times before leaving
Collects used Room Service trays from hallways every 30 minutes
Certificates, Licenses, Registrations
Hilton Brand Training required upon hire
RAMP trained preferred if over 18 but will train
ServSafe Certification preferred but will train