Summary
Responsible for driving revenue through the planning and execution of weddings and social events at the hotel. This role requires exceptional sales skills, a passion for event planning, and the ability to build strong relationships with clients.
Essential Duties and Responsibilities include the following:
- Develop and maintain property sales objectives, sales plans, and programs in accordance with the hotel’s mission statement.
- Prospect, solicit, and book weddings and day functions, including group accommodation (blocks of over 10 guest rooms).
- Able to answer up to 50 phone/email inquiries per day and try to secure as many bookings as possible.
- Attend bridal shows, respond to leads, and initiate prospecting in local and outside markets for weddings and day events.
- Negotiate account details and contracts, ensuring all aspects of solicitation and closing are complete and documented.
- Draft contracts outlining all booking details and ensure contracts, deposits, and rooming lists are received by their respective deadlines.
- Monitor tentative bookings to confirm that signed contracts and deposits are submitted on time, following up with groups if any deadlines are missed.
- Take personal accountability for monitoring sales performance against targets, regularly reporting to management on successes and areas for improvement.
- Leverage social media to highlight past events, client testimonials, hotel offerings, driving engagement and interest.
- Actively seek new business opportunities through networking, partnerships, and participation in wedding expos and local community events.
- Meet with prospective clients to understand their needs, provide venue tours, and develop customized event packages that align with their vision and budget.
- Build and maintain relationships with preferred vendors to provide clients with reliable options for their events.
- Collaborate with catering events team, and operations teams to ensure all aspects of the event are executed flawlessly, from setup to breakdown.
- Respond to all RFPs (referrals for proposals) and sales leads through PEP system, Meeting Broker, and Cvents. All phone and emails must be returned within 24 hours on weekdays and 48 hours on weekends.
- Make decisions on potential business evaluations which affect overall revenue and profitability of the hotel.
- Conduct outside sales calls -must have a vehicle to use that is in good condition, insured, and a current PA Driver’s License.
- Work as Manager on Duty as needed.
- Due to seasonal demands of the hospitality industry, schedules may need to be adjusted to meet business needs. Flexibility is required, including availability for nights and weekends.
- Perform other duties as assigned.
Supervisory Responsibilities
No supervisory responsibilities
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Highschool diploma or GED equivalent and 2 years related experience and/or training; or equivalent combination of education and experience. Previous experience in hotel sales preferred.
Certificates, Licenses, Registrations
- Hilton Brand Training required upon hire
- RAMP Certification preferred but will train
- CPR Certification preferred but will train
Safety Policies & Practice
The Team Member in this position is responsible for following Doubletree Resort & Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Doubletree Resort & Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety. Aware of safety hazards and acts pro actively to prevent injuries. Reports injuries and illness promptly and thoroughly. Attends training meetings, performs site safety inspections and conducts Team Member training when appropriate.
Computer Skills
General Computer skills with experience using Microsoft Word, and Excel. Experience in Delphi, Social Tables, and PEP helpful but will train.
Complexity & Judgment
Work requires performing routine and non-routine tasks. Work is diversified and requires judgment in the application of established rules and procedures but within established guidelines.
Guest & Team Member Relations
This position requires the ability to resolve issues with Guests. Team Members and/or public The purpose of this contact is to address issues and concerns and establish business relationships. Resolving difficult situations is usually referred to a higher-level Team Member
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and handle several abstract and concrete variables.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands
While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Willow Valley, a local Lancaster County company, offers the following full time benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Matching 401(k)
- Complimentary Employee Assistance Program
- Paid Life Insurance
- Paid Time Off; Holiday Pay including your Birthday
- Hotel Discount Program
- Fun Work Environment!
Willow Valley Associates is an Equal Opportunity Employer.
Apply Today