Category Archives: Uncategorized

Horticulture Specialist

Summary
This position requires the team member to maintain the grounds of commercial and public property by performing the duties listed below. This position is required to be friendly, outgoing, and responsive and to Guests, Residents, Tenants, and the general public’s questions providing excellent customer service.

What you will be doing: 
Coordinates annual flower program. Contact growers to check the prices and condition of plants.
Helps with planting selection.
Picks up and removes litter from trash receptacles, parking lots, and turf areas.
Coaches and trains new Team Members.
Cuts lawns using riding and walking rotary mowers.
Trims and edges around walks, flower beds, and walls.
Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs.
Mulch and maintains landscape beds.
Rakes and removes leaves.
Shovels snow from walks and driveways operates snow removal equipment.
Spreads salt on public passageways to prevent ice buildup.
Waters lawns, shrubs, and annuals.
Helps guests, residents, and the public with questions and directions.
Inspects and diagnosis of insect and disease problems on ornamental trees and shrubs.
Assists in overseeing special projects and seasonal Team Members.
Performs other duties as assigned.

Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must have a PA driver’s license.

Host/ Hostess

Summary

Maintains the quantity and quality of food items for complimentary food service.
Essential Duties and Responsibilities
• Presents, answers questions and makes suggestions regarding food and service.
• Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
• Observes Guests to respond to any additional requests.
• Coordinates with Guest Services any scheduled group functions.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for the overall cleanliness of all food service areas (which include preparation, serving, and consumption areas).
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Certificates, Licenses, Registrations
Hilton Brand training upon hire

Host/Hostess

Summary

Coordinates activities of dining room personnel to provide fast and courteous service to patrons.

Essential Duties & Responsibilities include the following:                                            

Interacts with Guests and Team Members in a positive, welcoming, and servant style.

Greets Guests and escorts them to tables.

Addresses concerns of patrons.

Takes reservations.

Collects payment from customers.

Busses and resets tables.

Totals receipts, at end of shift, to verify sales and clears cash drawer.

Answers phone.

Other duties as assigned.

Certificates, Licenses, Registrations

Hilton Brand training upon hire
ServSafe Certification preferred but will train
CPR Certification preferred but will train
RAMP Certified as per Hilton Standards

Human Resources Specialist

We are seeking a motivated and passionate Human Resources Specialist to join our team. Responsibilities include benefits administration, scheduling and tracking trainings, administering policies, and helping to solve work-related issues.

Additionally, the HR Specialist must nurture the company culture and core values, often acting as a liaison between management and team members.

Essential duties:

  • Plans and assist with annual benefits open enrollment
  • Works with provider websites and broker to enroll Team Members
  • Compiles and explains benefit packets to new hires
  • Prepares and distributes reports pertaining to benefits
  • Schedules all company training by contacting various vendors, confirming dates, and coordinating contracts.
  • Produces and updates company training packets and checklists for each business unit annually and logs all completed forms

Qualifications:

Associates degree required.  BA/BS degree and PHR certification preferred.  Two years prior HR experience required.  Must have experience with Outlook, MS Windows OS, Microsoft applications such as Word, Excel and Power Point.  Advanced skills in Kronos software preferred, but will train. General knowledge and understanding of benefit administration and employment law. Ability to display a high degree of judgment, discretion and confidentiality. 

Willow Valley offers a competitive benefits/compensation package including medical, dental, and vision benefits, 401(K) employer match, professional development, and paid time off.  A work/life balance of a 40 hr week is also offered Mon.-Fri.

Sales Manager

Summary

This position is responsible for generating top line revenue by managing all aspects of the Sales and Marketing Department.  This individual supports the General Manager. This position is responsible for providing leadership and conducting his or her own prospecting and outside sales calls.

Essential Duties & Responsibilities include the following:

  • Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
  • Cultivates lead sources, distributes leads to other hotels in the brand and Willow Valley properties.
  • Conducts site tours of hotel to walk-ins and prospective clients.
  • Uses sales system to make contracts for bookings, and documents weekly sales efforts.
  • Establishes and maintains close contact with assigned accounts and target accounts.
  • Responds to all RFPs and sales lead through the OnQ system, and any other packages or special offers, as directed by the RDOSM.
  • Completes OnQ Property Management System training and all other required Hilton Hotels and Willow Valley training.
  • Participates in the development of the Sales & Marketing Plan.
  • Creates Action Plans and key account action plans as directed by the RDOSM. Once approved, accepts responsibility for assigned aspects of the plans.
  • Working with eCommerce Manager and the property RDOSM / SM, to ensure content is optimized for searches, as well as relevant to consumers
  • Prospects all market segments for new corporate, group and meeting room leads.
  • Completes, distributes and makes necessary changes to BEO’s.
  • Complete and/or run daily, weekly & monthly reports and distribute weekly and monthly reports.
  • Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.

Education & Experience

Associates Degree; or 4 years related experience and/or training is the minimum education level required for this position. Bachelor’s degree preferred.  Outside Sales Experience required.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Valid PA Driver’s License is required.

CPR Certification preferred but will train

ServSafe Certification preferred but will train

RAMP Certification as per Hilton Standards

Social Media Marketing Coordinator

Summary

The primary purpose for this position is to plan, implement and monitor the company’s Social Media Strategy in order to increase brand awareness, improve marketing efforts and increase sales.

Essential Duties and Responsibilities include the following:

  • Create and manage all Social Media for all the different business units
  • Help Increase traffic to all social media sites and the Willow Valley website
  • Responsible to update social media sites daily, adding new material, pictures, articles, promotional events and team recognition.
  • Assist with talent acquisition, and setting up social media careers sites, working closely with HR.
  • Researches and stays current on best website practices and social media platforms
  • Edit and update the Willow Valley Website and Intranet as needed. 
  • Create newspaper ads, wedding ads, and any other ads for all properties
  • Coordinate photo shoots as needed for updated material for ads, website pictures, and any other promotional material
  • Works with each business unit for any advertising material that is needed
  • Assists in developing and executing marketing strategies through social media with each business unit
  • Creates, designs and edits marketing and promotional material for all the business units.
  • Helps to market the brand with vacancies in commercial and residential properties

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year College or technical school; or four years related experience and/or training; or equivalent combination of education and experience.

Maintenance Assistant

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Suggests changes in working and use of equipment to increase efficiency of work crew.
  • Suggests plans to motivate workers to achieve goals.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Uses proper method to complete work orders.  Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Maintains timer and production records.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Certificates, Licenses, Registrations

Valid PA Driver’s License

Education and /or Experience

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC & Electrical maintenance.

Restaurant Manager

*** Offering Sign-on Bonus ***

Summary

Supervises and coordinates day to day activities of the Café 24Hundred Restaurant, Lounge and Room Service to provide fast and courteous service to Customers by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Maintains a high personal level of visibility throughout the restaurant, lounge & banquet space.
  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Provides supervision and leadership support to Restaurant and Lounge operations.
  • Oversees and enforces all dining services policies and procedures.
  • Schedules Restaurant reservations and arranges parties or special services for diners.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of dining room Team Members to ensure prompt and courteous service to patrons.
  • Inspects restaurant, lounge and room service stations and server hallways for neatness and cleanliness.
  • Trains and coordinates the restaurant and lounge Team Members in proper service etiquette.
  • Ensures all employees are following standards set forth by Hilton Hotels.
  • Works with the Food & Beverage Manager, Executive Chef and the Culinary Team to create new menus and standards of operation.
  • Initiates and administers programs and procedural changes.
  • Works in all areas of the restaurant, room service and lounge when business dictates.
  • Totals receipts, at end of shift, to verify sales and clears cash drawer and computers.
  • Manages all aspects of the dining experience to ensure the highest standards of service are maintained.
  • Participates in the creation of budgets and follows the set budgets to maximize profits for the department and property.
  • Works closely with the Food & Beverage Manager and Executive Chef to ensure the highest quality service to our Guests.
  • Ensures POS system is programmed correctly, including the daily specials.
  • Responsible for maintaining daily log sheets regarding schedule changes, department hour transfer and other relevant information regarding the shift.
  • Accepts direction from Food and Beverage Manager, General Manager, and Executive Chef.
  • Schedule requires flexibility.
  • Performs other duties as assigned

Supervisory Responsibilities

Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education and/or Experience

Associate’s Degree (A.A.) or equivalent from two-year college or technical school; two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Serv Safe Certification preferred

RAMP Certification preferred but will train

CPR and First Aid Certification preferred but will train

Group Sales Manager

Summary

  • Responsible for the prospecting, soliciting and booking Corporate, Association, and other markets as needed

Essential Duties and Responsibilities include the following:

  • Initiate prospecting and solicitation of new accounts from specified market and all regions.
  • 70% to be spent on outside calls.
  • Manage current accounts to maximize room nights & revenue.
  • Develops leads with specific markets and follows up on leads coming into the hotel.
  • When available obtain information on group’s history, previous room pick-ups, food & beverage usage rates.
  • Review availability of clients’ needs based on current group allotments.
  • Create contract, specifying all aspects of booking, as well as, contract and deposits received by due dates and rooming list due date.
  • Tracts and monitor tentative bookings to ensure signed contracts and deposits are received by due dates.  Follow up with groups if past due.
  • Meet appropriate groups upon arrival to the hotel sometimes during their stay.
  • Works as Manager on Duty Monday – Thursday or a maximum of 2 weekly shifts per month.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree preferred or eight years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

CPR Certification Preferred but will train

Valid PA Driver’s License

Receiver

Summary:

Counts, measures, inspects or weighs articles to verify contents of shipments against Purchase Orders, Packing Slips & Invoices.

Essential Duties and Responsibilities include the following:

• Promptly stores perishable items to prevent spoilage.

• Takes temperatures on products as specified and applies time and temperature controls in accordance with HACCP program.

• Rotates all products to insure a first in, first out usage system.

• Examines articles for quality and alerts Team Leader of discrepancies or the need to reject an item.

• Counts correctly all inventory items as shown on Inventory count sheets & orders stock as necessary based on previous experience, Kitchen Managers needs, & any other input to which he may be exposed.

• Attaches all invoices to their proper Purchase orders

• Records factors causing goods to be returned on Purchase Orders. • Responsible to complete inventories and rotate stock.

• Unloads and unpacks incoming shipments, and delivers all items to appropriate storage areas in a timely manner

• Cleans and organizes stockrooms, walk-ins, freezers and dock areas.

• Possess strong organizational skills, and the ability to multi task.

• Maintain a safe and sanitary work environment.

• Responsible for scheduling and tracking labor hours.

• Trains and supervises Receiving Team Members.

• Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

• Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Certificate, Licenses, Registrations A valid PA Drivers License Certified Serv Safe required

SMERF Account Manager

Summary

Responsible for the prospecting, soliciting and booking the SMERF Market.

Essential Duties and Responsibilities include the following:

• Initiate prospecting and solicitation of new accounts from specified market and all regions.

• Manage current accounts to maximize room nights & revenue.

• Develops leads with specific markets and follows up on leads coming into the hotel.

• When available obtain information on group’s history, previous room pick-ups, and food & beverage usage rates.

• Review availability of clients’ needs based on current group allotments.

• Create contract, specifying all aspects of booking, as well as, contract and deposits received by due dates and rooming list due date.

• Tracts and monitor tentative bookings to ensure signed contracts and deposits are received by due dates. Follow up with groups if past due.

• Meet appropriate groups upon arrival to the hotel sometimes during their stay.

• Works as Manager on Duty Monday – Thursday or a maximum of 2 weekly shifts per month.

• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made https://willowvalley.com/wp-admin/post.php?post=1545&action=editto enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree preferred or eight years related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations Hilton Brand Training upon hire CPR Certification Preferred but will train Valid PA Driver’s License.

Lead Host/Hostess

Summary
Maintain a fresh level of service to Guests and help establish cost control measures.
Essential Duties and Responsibilities include the following:
• Placing weekly food orders and routine service ware orders.
• Completes schedule.
• Monitors cost control measures and discarded food logs, etc.
• Presents, answers questions, and makes suggestions regarding food and service.
• Observes guests to respond to any additional requests.
• Brews coffee and performs other services as determined by Hilton Hotels Corporation and
• Willow Valley standards.
• Replenish food and beverage items as necessary, including alcoholic beverages such as beer and
• wine on weekdays.
• Clears and resets counters or tables.
• Coordinates with Guest Services any scheduled group functions.
• Prepares food items for the next day’s menu.
• Maintains accurate stock of all food items and follows “first in first out” guidelines.
• Places food orders for delivery in a timely manner.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas.)
• Performs other duties as assigned.
Certificates, Licenses, Registrations
Hilton Training upon hire
ServSafe Certification preferred but will train

Breakfast Cook

Summary

To strive in your daily performance to ensure that the highest quality and level of service are provided to our Guests.  Prepare various breakfast items to order by including proteins, vegetables, starches, sauces, etc.

Essential Duties and Responsibilities include the following:

  • Helps with menu planning and estimates food requirements – requisition/procures products from storage.
    • Maintains restaurant prep level systems
  • Prepare and cooks high quality foods in accordance with the Hilton Brand Standards and have the ability to:
    • Utilize basis knife skills
    • Wash, peel, cuts, trims, slices, peels or shreds to prepare food items/can bone meats prior to use
    • Follow recipes
    • Measures and mixes ingredients
    • Must have advanced knowledge of soup & stock production
    • Prepares sauces, stock, soup, gravies
    • Grills, broils, roasts, fries, carves fish, meat, chicken and vegetables
    • Assure quality of food products by tasting, touching, and/or smelling
  • Ensure safety and cleanliness of all kitchen and food storage areas.
  • Follow correct sanitation and hygienic food handling practices.
  • Follow the restaurant/kitchen regular cleaning schedule and waste disposal practices.
  • Maintain kitchen equipment in good condition.

Education and/or Experience

High School Diploma and/or Culinary Certificate from Technical School; or 4 years related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire
Serv Safe Certification preferred

Accounts Payable Specialist

Summary

Computes, classifies, records, posts, and verifies data for use in maintaining and reporting of financial information for the Hospitality, Focused Service Hotels, Property Management and Corporate Services business units of Willow Valley Associates by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Verifies, enters and posts invoices for weekly accounts payable disbursement.
  • Processes, issues and reviews weekly accounts payable disbursements as well as manual on-demand payment requests.
  • Processes weekly accounts payable positive pay reports and transmissions to the bank.
  • Establishes and updates supplier information including maintaining W-9 information.
  • Issues and maintains credit application requests.
  • Reviews and reconciles monthly supplier statements including resolution of supplier concerns.
  • Assists in recording and maintaining fixed asset records.
  • Prepares weekly and monthly upload of data from cash receipts and computer files to general ledger.
  • Provides leadership in the review, reconciliation and preparation of the monthly financial statements.
  • Maintains subsidiary ledgers for use in analysis and account reconciliation.
  • Reconciles and prepares audit work papers for assigned general ledger accounts.
  • Assists in the preparation of departmental standard operating procedures.
  • Provides backup and support to other positions within Corporate Services.
  • Maintains confidentiality of all financial, payroll and benefits information.
  • Perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificate, Licenses, Registrations

None required

Chief Maintenance Engineer

Summary

The Manager of Maintenance is responsible for managing the day-to-day operation of all building infrastructure maintenance and repairs including all minor improvement projects on property.  Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.  Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.

Essential Duties and Responsibilities include the following:

  • Supervises maintenance Team Members including planning and directing work.
  • Appraises performance, reviews and disciplines Team Members, addressing complaints and resolves issues.
  • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies and maintains in proper working order.
  • Assists in managing and coordinating hotel renovation projects.
  • Studies production schedules and estimates worker hour requirements for completion of job assignment.
  • Coordinates capital purchases for hotel mechanical needs and completing a ROI for each project.
  • Interprets company policies to workers and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Analyzes and resolves work problems, or assists internal/external workers in solving work problems related to quality or productivity, suggesting changes to increase effectiveness and efficiency.
  • Assists in special projects and deep cleaning as needed.
  • Maintains time and production records, plans, performs and maintains preventative maintenance logs and records.
  • Maintains swimming pools and pool equipment, performs testing and maintains logs in accordance with the law.
  • Responsible for working with and coordinating grounds maintenance, activities such as mowing, trimming, weeding, shoveling and plowing snow and outdoor maintenance.
  • Conducts safety talks and training on a monthly basis.
  • Confers with other Team Leaders to coordinate maintenance activities of individual departments and/or equipment.
  • Manages hotel Preventative Maintenance Program and maintains condition standards in public areas, hallways, parking lots and outside areas.
  • Schedules outside contractor work including fire systems and equipment in accordance with company guidelines
  • Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize maintenance output.
  • Oversees vehicle maintenance.
  • Helps to serve as a Manager on Duty at the hotel (MOD)
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules,

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Valid PA Drivers Licenses.
Valid Pool Certification.
CPR Certification preferred

Director of Sales

Summary

This position is responsible for generating top line revenue by managing all aspects of the Sales and Marketing Department. This individual supports the General Manager. This position is responsible for providing leadership and conducting his or her own prospecting and outside sales calls.

Essential Duties & Responsibilities include the following:

  • Serves as Team Leader to the Sales Assistant.
  • Actively trains Team Members on the sales process and hotel promotions.
  • Serves as Manager on Duty a minimum of one weekend per month.
  • Works flexible hours, and a minimum of one late night per week.
  • Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Expected to remain engaged while away from property.
  • Work collaboratively with others to analyze and improve processes
  • Is part of the leadership team which is responsible for the physical building as well as the care
  • and morale of the Team Members & Guests.
  • Provide a culture of engagement by listening and reacting to Team Member’s needs.
  • Recognize and celebrate Team Member accomplishments.
  • Maintain knowledge and compliance with hotel and Willow Valley policies, service procedures, and standards.
  • Creates and executes approved annual Sales & Marketing Plan.
  • Makes necessary hotel purchases such as, food, gas, etc.
  • Responsible management of department budget
  • Attends all required Hilton training and Hilton Leadership Conferences.
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Report any incidents, property damage or injuries immediately to Manager & Willow Valley.
  • Performs other duties as assigned.
  • Maximizes occupancy and revenue by implementing strategies and promoting yield management.
  • Maintains a well balanced Mix of Sales.
  • Analyzes and prepares revenue forecast.
  • Works with Leadership and Revenue Manager to create annual revenue budget.
  • Coordinates overbooking situations.
  • Maintains a close, working relationship with Revenue Manager.
  • Responsible for all revenue management strategies, including strategies implemented by the Revenue Manager.
  • Prospect & develop new accounts via outside and inside sales efforts.
  • Cultivates lead sources, distributes leads to other hotels within the brand and Willow Valley properties.
  • Acknowledge all sales inquiries and responds promptly (within four hours).
  • Using appropriate Sales Process, qualifies and responds to all inquiries within 48 hours of last contact.
  • Establishes and maintains a close professional relationship with assigned accounts and target accounts.
  • Interacts with guests to build relationships and acquire new business leads.
  • Creates and executes Action Plans as well as Key and Target account action plans.
  • Uses sales system to create contracts for bookings, and documents weekly sales efforts.
  • Submits reports based on Willow Valley Report Criteria.
  • Sets-up lunch and breaks when needed.
  • Works closely and communicates with other departments to facilitate services agreed upon by the sales office and prospective or current client.
  • Arrange and conduct special events, site inspections and off-site presentations for potential clients.
  • Completes required Hilton University and Willow Valley training.
  • Attends Sales Meetings, Team Leader Meetings, All Team Meetings and any other position-relevant meetings.
  • Attends and represents the hotel at appropriate networking functions and community events.
  • Responsible for marketing portion of eCommerce.
  • Create great experiences with Team Members & Guests by exceeding expectations.

Supervisory Responsibilities

Ability to train and discipline others, plan and/or assign work, check work for accuracy, and prepare a budget.

Ability to plan, negotiate with vendors, represent the organization to outside parties, make purchases, conduct research and advise.

Education & Experience

Associates Degree; or 4 years related experience and/or training is the minimum education level required for this position. Outside Sales Experience required.

Certificates, Licenses, Registrations
Hilton Brand Training upon hire
Valid PA Driver’s License is required.
CPR Certification preferred but will train
ServSafe Certification preferred but will train
RAMP Certification as per Hilton Standards

Housekeeping Supervisor

Summary

** Flexible**

Assists with inspecting the Housekeeping department to ensure clean, orderly, well maintained and attractive conditions of the Guest Rooms by preforming the following duties:

Essential Duties and Responsibilities include the following:

  • Inspects and evaluates Guest Rooms for cleanliness and Hilton Brand Standards.
  • Prioritizes rooms & areas to be cleaned and then records data concerning work assignments.
  • Performs daily room and key assignments for Housekeeping Staff.
  • Submits recommendations for painting, repairs, and furnishings.
  • Inventories supplies and equipment on a regular basis.(DT)
  • Responsible for coaching and mentoring Housekeepers on improved cleanliness.
  • Investigates complaints regarding Housekeeping Service and takes action.
  • Helps Housekeeping Staff clean rooms if necessary or designated by the Executive Housekeeper.
  • Performs other duties as assigned.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Landscape Operations Supervisor

Summary

Supervisor of Landscape Operations is responsible for assisting with the maintenance of property directly managed by Willow Valley Property Management.

Essential Duties and Responsibilities:

  • Capable of identifying ornamental trees, shrubs, perennials, annuals, and turf along with growth characteristics.
  • Recognize and communicate proposed solutions for improving plant health through horticultural practices.
  • Possess ability to diagnose disease and insect problems on ornamental trees, shrubs, and turf.
  • Treat plant material by means of liquid spray, injections, or granular applications.
  • Document and maintain pesticide application records.
  • Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs.
  • Mulch and maintain landscape beds.
  • Rakes and removes leaves.
  • Waters lawn, trees, shrubs, and annuals.
  • Cuts lawns using riding and walking rotary mowers.
  • Trims and edges around walks, flower beds, and walls.
  • Shovels snow from walks and driveways, operates snow removal equipment.
  • Plan, organize, and manage the responsibilities necessary to run the daily landscape services operations.
  • Spread salt on public passage ways to prevent ice buildup
  • Help guests, residents, and public with questions and directions.
  • Coaches and trains new Team Members.
  • Coordinates with Director of Landscape Operations daily work schedules for Team Members.
  • Trains new and existing TMs to complete services to department/company expectations and in a safe manner.
  • Assists with communications to customers identifying schedules, work to be completed, and expenses to complete tasks.
  • Willingness to be on call 24/7 (Storms, Snow, Wind , etc).
  • Inspects properties and identifies areas for landscape improvements.
  • Assists with preparation and installation of Christmas and other seasonal decorations.
  • Performs other duties as assigned.

Supervisory Responsibilities

This position supervises the department including special projects and seasonal Team Members. In the absence of the Director of Landscape Operations this position manages the department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or General Education Degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Valid PA Drivers License. Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories, preferred.

Sales & Marketing Specialist

Summary

Assists with projects, sales and activities for marketing products or services for the DoubleTree by Hilton. Acts as the primary Social Media Manager for the Hotel, and to performs administration support to the Sales Department.

 Essential duties and Responsibilities include the following:

  • Assists in developing & executing marketing plans, strategies and objectives.
  • Monitors effectiveness of existing marketing activities.
  • Creates, designs, edits all marketing & promotional material and emails for the DoubleTree by Hilton
  • Assists in implementing public relations programs, online events, and trade shows.
  • Coordinates involvement in community social events and press releases.
  • Coordinates ad contracts and placement.
  • Maintains websites (updates, changes, graphics) and social media sites.
  • Conducts customer surveys to obtain marketing information about organization products and services.
  • Coordinates marketing activities with outside agencies and vendors as needed.
  • Communicates marketing activities with department Managers.
  • Sends out daily updates and guarantees.
  • Distributes and makes necessary changes to BEO’s.
  • Attend meetings and take minutes when required.
  • Answer incoming calls and directs to appropriate Sales Person
  • Maintains and files all group documents.
  • Gather and distribute all group counts and function changes.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experiences

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
CPR Certification Preferred but will train
Valid PA Driver’s License

Night Cleaner

Summary

Maintains hotel premise in a clean and orderly manor.

Essential duties and Responsibilities include the following:

  • Works alone without Supervision from 10pm -6am.
  • Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
  • General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, and other designed work areas.
  • Delivers all of the clean/dirty linen to the housekeeping carts and linen rooms and dock.
  • Delivers all of the needed supplies to the linen rooms and carts, puts away cots, cribs, helps with room deliveries as need the Front Desk, and helps Housekeepers as needed.
  • Tags and turns in all Lost & Found items to Supervisor.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Required Training required upon hire

Dishwasher

Summary

Maintains kitchen work area and restaurant equipment and utensils in clean and orderly condition by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Washing and sorting of plates, cups, cutlery and cooking equipment.
  • Washing worktables, walks, sinks with disinfectant, refrigerators and speed racks, etc.
  • Polishes and wipes out alto shames.
  • Removes and cleans flow jets in dishwasher.
  • Transfers supplies and equipment between storage and work areas.
  • Ensure proper sorting and storage of food.
  • Organize the disposal of rubbish and waste.
  • Organize the sorting of recyclable materials.
  • Keep all work areas, cool room, storeroom and rear areas clean, swept, hosed and tidy.
  • Control the use of chemicals in the kitchen.
  • Follow correct sanitation and hygienic food handling practices.
  • Follow the restaurants regular cleaning and waste disposal practices.
  • Work safely and support others to work safely.
  • Maintain kitchen equipment and plant in good condition.
  • Support good communication among floor staff and kitchen crew.
  • Promote harmonious environment among all staff within the restaurant.
  • Communicate all concerns to the Sous Chef.
  • Ensure closing procedures are completed and signed off on by Sous Chef.

Certificates, Licenses, Registrations

ServSafe Certification preferred but will train

Painter

PM&D Summary

The Maintenance Engineer/Painter is expected to be the representative and agent of Willow Valley Associates in their relationships with all Team Members. They are responsible for maintaining the highest standards of the Company in those relationships. They also represent the Company in their dealings with staff, managers in other departments, Team Members, tenants, guests, customers, residents and members of the general public.  The Maintenance Engineer/Painter should always seek to advance the long-term interests of Willow Valley Associates and to maximize the quality, effectiveness, and productivity of Property Management and Development and its Team Members by performing the following duties:

Essential duties and responsibilities

  • Coordinates all work to be completed with Property Manager and other trades for the purpose of completing projects efficiently and within the requested timeline
  • Maintains inventory of tools and supplies to ensure availability of items required to complete the improvement or repair
  • Estimates materials and equipment needed to complete projects, communicates summary to Property Manager prior to commencement of work
  • Completes inspections independently as well as with Property Managers and proactively completes “touch ups” and repairs
  • Responsible for storing, handling and disposing of paint, stain, varnish and other chemicals
  • Responsible for moving furniture and other obstacles away from areas to be painted, protecting furniture and fixtures and moving furniture back into place.
  • Removes fixtures, pictures, door knobs, electric switch covers and/or any other hardware to protect the finish or interfere with painting
  • Spreads drop cloths over floors and room furnishing, covering surfaces such as baseboards, door frames and windows to protect surfaces during painting
  • Organizes and maintains paint colors “as bullets” at each facility
  • Establish an orderly system to store and identify all paint containers
  • Match paint samples for touch-ups
  • Ensure that surfaces are not susceptible to moisture by sealing cracks and corners where building materials meet
  • Prepare a variety of surfaces; cleaning, sanding, scraping, patching, caulking etc. to ensure the surface is prepared for painting or refinishing
  • Uses safety equipment when necessary following all safety procedures established by Willow Valley
  • Hangs new wall vinyl as well as repair and maintain existing wall vinyl
  • Repair, touch up and refinish wood furniture and wood surfaces
  • Stain, seal and varnish wood surfaces
  • Inspects jobs upon completion and ensure areas are clean
  • Performs all tasks in a neat and efficient manner which includes cleaning all brushes, rollers and equipment and returning equipment to designated storage at the end of each day
  • Requires flexibility and understanding that all maintenances staff may be required to perform duties outside their normal area of expertise to meet the mission and goals of the Property Management Department
  • Performs other duties as assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); and 2-5 years related experience and/or certification from trade and/or technical school.

Certificates, Licenses, Registrations

A current valid Pennsylvania driver’s license is required.   Team Members driving WVA vehicles must be at least 21 years of age.

HR Receptionist

SUMMARY

Greets all visitors arriving at the Corporate Offices.  Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel. Provides assistance with clerical duties that supports the Human Resources Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Retrieves voice mail and forwards to appropriate personnel.
  • Answers incoming telephone calls, and forwards calls to appropriate personnel or department.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Assists the Training Specialist with tracking and recording training company-wide.
  • Performs other clerical duties as needed, such as filing, data entry, photocopying, and collating.
  • Requires being punctual for work each day to open building entrance doors, in addition to regular attendance.

QUALIFICATIONS:

Able to maintain a high degree of confidentiality.
Proficiency with Outlook, Word and Excel is required.

EDUCATION and/or EXPERIENCE

High school education/GED; or up to six months related experience or training; or equivalent combination of education and experience.

Human Resources Specialist

Summary

The purpose of this position is to maintain all aspects of the Human Resource Information System (HRIS), specializes in I-9 issues, processes the results of the Performance Review & Development (PRD) process, manages recruitment and job placement, administrates various forms of leave of absence, completes reporting functions, administrates the rewards program.

Essential Duties and Responsibilities include the following:

  • Maintains all aspects of HRIS:  data entry for new hires, active Team Members, promotions, position changes, new positions, working closely with the Staff Accountant on payroll and timekeeping issues.
  • Audits all reviews and wage increases. Ensures increases, promotions and merit increases are compliant with W.V. Compensation Plan.
  • Distributes 30 & 90 day and annual reviews to Team Leaders.
  • Administrates FMLA, Personal Leave, Short Term Disability tracking
  • Specializes in knowledge of I-9 laws and procedures.
  • Manages recruitment and job placement.
  • Must be able to maintain a high degree of confidentiality.

Education and/or Experience

Associates degree (A.A.) required; BA/BS degree preferred; 7 years HR experience; or equivalent combination of education and experience in a variety of functions including HRIS, employment law, HR policies and procedures.  Advanced skills in Kronos or other HRIS software required, and Microsoft applications such as Word, Excel, and Power Point.  Must have experience with Internet software, MS Windows OS, social media applications for business.

Certificates, Licenses, Registrations

PHR certification preferred
Valid driver’s license for occasional travel to hotels

Food & Beverage Manager

SUMMARY
Organize and manage the activities of the Food and Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars to maintain high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
• Plan and direct all functions of the food & beverage department to meet the daily needs of the operation.
• Develop, implement, and monitor schedules for the operation of all food and beverage outlets to achieve a profitable result.
• Participate in the creation and marketing of menu designs, incorporating all current food trends to attract a predetermined customer market, both restaurant and banquet menus.
• Achieves and monitors the food and beverage budget to ensure efficient operation and those expenditures stay within budget limitations achieving budgeted revenue and labor expenses.
• Hire, train, supervise, develop, discipline/counsel, and evaluate team members according to WW policies and procedures.
• Ensure payroll is accurate, responsible for approving and completing weekly payroll.
• Participate in the development of the annual budget; develop short and long term financial operating plans.
• Complete and monitor PRD process.
• Staying current with the standards and trends of food service industry.
• Promote and live the Hilton CARE culture through understanding, supporting and participating in all elements of CARE/team member morale.
• Demonstrate working knowledge of the service standards and positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Participate in Manager on Duty coverage, weekday and rotating weekends as needed. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Culinary or Restaurant Management; or 4-8 years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License
Serve Safe
RAMP
CPR Certification

General Accounting Specialist

Summary

Computes, classifies, records, posts, and verifies data for use in maintaining and reporting of financial information for the DoubleTree by Hilton.

Essential Duties & Responsibilities  include the following:

  • Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases.
  • Compiles composite reports from individual reports required by management or government agencies.
  • Computes and records charges, refunds, and similar items.
  • Prepares vouchers, invoices, checks, account statements, reports, and other records and reviews for accuracy.
  • Reconciles report discrepancies and problems.
  • Adjusts errors and complaints.
  • Perform account reconciliation.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year college or technical school; 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Night Auditor Fri./Sat.

Summary

Responsible for performing close of day scenarios for the hotel along with performing Guest Service duties.

Essential Duties and Responsibilities include the following:

ONQPM Night Audit Curriculum –performs daily night audit tasks, including check-ins, check-outs, postings, corrections, printing reports, room status, room availability, creating and modifying groups, In conjunction with Guest Service duties:

  • Greets, registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges pickup/delivery to train station at the request of the Guest and sells seasonal tickets when available e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy and telephone.
  • Computes bill, collects payment, and makes change for Guests.
  • Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.

Certifications, Licenses, Registrations

CPR Certification preferred but will train
Hilton Brand Training required upon hire
RAMP Certified as per Hilton’s Standards
Valid PA Driver’s License

Maintenance Assistant

Summary

Engages in maintaining and repairing physical structures of buildings and maintaining grounds by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies.
  • Interprets company policies and follows safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Suggests changes in working and use of equipment to increase efficiency.
  • Analyzes and resolves work problems.
  • Uses proper method to complete work orders. Completes PM work orders.
  • Answers paged calls.
  • Responsible for master keys/cards.
  • Responsible for trouble shooting.
  • Maintains timer and production records.
  • Interacts with various departments, Team Leaders, and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

Valid PA Driver’s License

Education and /or Experience

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC & Electrical maintenance.

Maintenance Manager

Summary

The Manager of Maintenance is responsible for managing the day-to-day operation of all building infrastructure maintenance and repairs including all minor improvement projects on property.  Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.  Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.

Essential Duties and Responsibilities  include the following:

  • Supervises maintenance Team Members including planning and directing work.
  • Appraises performance, reviews and disciplines Team Members, addressing complaints and resolves issues.
  • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies and maintains in proper working order.
  • Assists in managing and coordinating hotel  renovation projects.
  • Studies production schedules and estimates worker hour requirements for completion of job assignment.
  • Coordinates capital purchases for hotel mechanical needs and completing a ROI for each project.
  • Interprets company policies to workers and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Analyzes and resolves work problems, or assists internal/external workers in solving work problems related to quality or productivity, suggesting changes to increase effectiveness and efficiency.
  • Assists in special projects and deep cleaning as needed.
  • Maintains time and production records, plans, performs and maintains preventative maintenance logs and records.
  • Maintains swimming pools and pool equipment, performs testing and maintains logs in accordance with the law.
  • Responsible for working with and coordinating grounds maintenance, activities such as mowing, trimming, weeding, shoveling and plowing snow and outdoor maintenance.
  • Conducts safety talks and training on a monthly basis.
  • Confers with other Team Leaders to coordinate maintenance activities of individual departments and/or equipment.
  • Manages hotel Preventative Maintenance Program and maintains condition standards in public areas, hallways, parking lots and outside areas.
  • Schedules outside contractor work including fire systems and equipment in accordance with company guidelines
  • Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize maintenance output.
  • Oversees vehicle maintenance.
  • Helps to serve as a Manager on Duty at the hotel (MOD)
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Valid PA Drivers Licenses.
Valid Pool Certification.
CPR Certification preferred

Chief Maintenance Manager

Summary

The Manager of Maintenance is responsible for managing the day-to-day operation of all building infrastructure maintenance and repairs including all minor improvement projects on property.  Responsibilities include carpentry, painting, masonry, HVAC, plumbing, electrical, gases, and roofing.  Additionally, responsible for the purchasing and inventory of maintenance parts and supplies.

Essential Duties and Responsibilities include the following:

  • Supervises maintenance Team Members including planning and directing work.
  • Appraises performance, reviews and disciplines Team Members, addressing complaints and resolves issues.
  • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
  • Requisitions tools, equipment, and supplies and maintains in proper working order.
  • Assists in managing and coordinating hotel renovation projects.
  • Studies production schedules and estimates worker hour requirements for completion of job assignment.
  • Coordinates capital purchases for hotel mechanical needs and completing a ROI for each project.
  • Interprets company policies to workers and enforces safety regulations.
  • Establishes or adjusts work procedures to meet production schedules.
  • Analyzes and resolves work problems, or assists internal/external workers in solving work problems related to quality or productivity, suggesting changes to increase effectiveness and efficiency.
  • Assists in special projects and deep cleaning as needed.
  • Maintains time and production records, plans, performs and maintains preventative maintenance logs and records.
  • Maintains swimming pools and pool equipment, performs testing and maintains logs in accordance with the law.
  • Responsible for working with and coordinating grounds maintenance, activities such as mowing, trimming, weeding, shoveling and plowing snow and outdoor maintenance.
  • Conducts safety talks and training on a monthly basis.
  • Confers with other Team Leaders to coordinate maintenance activities of individual departments and/or equipment.
  • Manages hotel Preventative Maintenance Program and maintains condition standards in public areas, hallways, parking lots and outside areas.
  • Schedules outside contractor work including fire systems and equipment in accordance with company guidelines
  • Proactively interprets internal reports (logs, maintenance work orders, etc.) to maximize maintenance output.
  • Oversees vehicle maintenance.
  • Helps to serve as a Manager on Duty at the hotel (MOD)
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Members needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Perform other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Maintenance. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules,

Education and/or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Valid PA Drivers Licenses.
Valid Pool Certification.
CPR Certification preferred

Laundry Specialist

Summary

Tends laundering machines to clean articles such as towels, bed sheets, blankets, bedspreads, rags, wiping cloths, and other items as required.

Essential Duties and Responsibilities include the following:

  • Mixes dyes and bleaches according to formula for specified articles.
  • Soaks contaminated articles in neutralizer solutions in vat to precondition articles for washing.
  • Loads articles into washers and dryers.
  • Starts washer by setting to appropriate cycle for type of material being washed.
  • Lifts clean, wet articles from washer and places them successively into dryers for measured time cycles.
  • Sorts dried articles according to identification numbers or type.
  • Folds and places item in appropriate storage bin.
  • Brings clean laundry to floors as needed; stocks linen shelves
  • Sorts and counts articles to verify quantities on laundry lists.
  • Conducts inventory as requested by Team Leader.
  • Performs other duties as assigned.

Leasing Representative – (5-10 a hours week)

Summary

Works in accordance with established procedures and/or specific instructions, the Leasing Representative reports directly to the Director of Rental Properties. Is responsible for conducting leasing inquires and taking resident terminations.  Helps coordinate resident requested service work orders. Answers phone, greets visitors, and follows through with appropriate actions. Performs general administrative duties.

Essential Duties and Responsibilities include the following:

  • Conducts leasing inquiries. Keeps waiting lists up to date.
  • Conducts resident termination interviews and processes proper paper/computer work.
  • Assists Director of Rental Properties with move-in/move-out inspections.
  • Receives service requests from residents, records and determines priority of response, and gives to Service Technician.
  • Coordinates special maintenance work by advising residents when work is scheduled.
  • Follows up with residents regarding promptness of service with either a questionnaire or phone call.
  • Answers phone, greets visitors, and handles any service related call.
  • Assists with bimonthly newsletter.
  • Performs general administrative duties such as entering rents, filing, mailing, and ordering supplies.
  • Performs data entry of resident and marketing information.
  • Conducts monthly competition analysis.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Education & Experience

High school diploma or general education degree (GED); and no experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required

Banquet Manager

Summary

Manages and coordinates activities of catered events to provide fast and courteous service to Guests by performing the following duties.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming, and servant style.
  • Schedules all Banquet staff according to the demands of the Banquet Event Orders
  • Maintains Budgeted cost percentages in relation to revenues.
  • Provides supervision and leadership support to Banquet operations.
  • Oversees and enforces all Banquet service policies and procedures.
  • Fosters a positive working relationship with the Catering and Sales Departments.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of Banquet Team Members to ensure prompt and courteous service to Guests.
  • Inspects all Banquet rooms pantries, and server hallways for neatness and cleanliness.
  • Inventories all china, glass, flatware and equipment to facilitate a high standard of service to our Guests.
  • Trains and coordinates Banquet Team Members in proper service etiquette.
  • Initiates and administers programs and procedural changes.
  • Works in all areas of Banquet facility.
  • Manages all aspects of the banquet experience.
  • Posts additional banquet revenue, taxes, and gratuity.
  • Works closely with Catering Planners to ensure the highest quality service to our Guests.
  • Manages & tracks banquet bar inventory, revenue, and cost.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities

  • Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work;
  • appraising performance; rewarding and disciplining Team Members; addressing complaints; resolving problems.

Education and/or Experience

High School diploma or GED, Associates Degree (preferred), 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Housekeeping Manager

Summary
Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.
Essential Duties and Responsibilities include the following:
• Establishes standards and procedures for Team Members in the Housekeeping, Night Cleaning/Laundry Departments.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of establishment.
• Submits to management recommendations for painting, repairs and furnishings.
• Periodically inventories supplies and linens.
• Investigates new and improved cleaning instruments and methods.
• Monitors all carpet & window cleaning that takes place at the hotel.
• Plans & administers policies and procedures in the daily operation of the department.
• Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
• Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
• Responsible for monthly Housekeeping Team Member meeting and agenda.
• Orders supplies as needed according to budget guidelines.
• Scheduling and staffing according to budget guidelines.
• Coordinate deep cleaning and special projects.
Supervisory Responsibilities
Directly manages Team Members in all areas of the Housekeeping/Laundry Departments.
Education and/or Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Conference Services Specialist

Summary

The Specialist uses his knowledge of the position, personal experiences and the resources available from the various hotel departments in order to provide a premier experience for the Guests. By ensuring all meeting spaces and conference services equipment are in excellent condition.

Essential Duties and Responsibility include the following:

  • Supervising Conference Services Associates while working along side them to set rooms for the functions in a timely fashion.
  • Coordinating department resources such as manpower, equipment, and meeting rooms in order to meet the needs and expectations of the Guests.
  • Thinking and planning ahead so meeting room turnovers are done as quickly as possible with as much attention to detail as possible.
  • Creating a task list for the shift and continuously updating it based on feedback from Guests and other hotel department.
  • Providing the sales staff with insight gained from knowledge and personal experience in order to better accommodate the various needs and desires of our Guests.
  • Updating and confirming function details and late bookings via email, phone or direct contact
  • Generating revenue with the various Turkey Hill vending machines and by persuading Guests to rent out our LCD projectors, television, and other AV equipment.
  • Controlling all the audio and visual equipment in the chapel during functions, especially weddings.
  • Adjusting sound, temperature, lighting, and all other equipment to the Guest’s desired levels.
  • Servicing and filling the kegerators with pressurized beverages.
  • Processing inventory for all necessary Conference Services items such as pads, pens, mints, batteries, easels, etc.
  • Rotating and replenishing linens in their designated spots.
  • Storing, rearranging, and maintaining all the food receptacles needed for banquet services such as chaffers, freezers, and bread racks.
  • Making arrangements with outside vendors to supply banquet and meeting needs such as AV, drapery, kiosks, specialty tables, and colored skirting when the hotel staff itself does not have the resources on hand.
  • Maintaining the Conference Services equipment, the storage rooms, the Conference Services office, and making arrangements with common areas to clean the meeting rooms and other public areas.
  • Producing and placing proper signage for various meeting rooms or hazardous areas.

Reservation / PBX Agent

Summary

Reservation Agents answer phone calls and make transient reservations as well as book group rooms. They offer several package plans to callers to find one that meets the guest’s specific needs. They offer travel advice, and tourism information. Reservation Agents filter phone calls to appropriate parties, handle online reservations as well as sell Gift Certificates . They charge and refund deposits, change reservations and cancel them as necessary.

Essential Duties and Responsibilities  include the following:

  • OnQ PM (Reservations) Curriculum – Perform daily reservation tasks, Guest information, create profiles, room information, making reservations and rate plans, run reports.
  • Answers incoming calls and making reservations.
  • Filter incoming calls to other departments.
  • Giving Guests driving directions and tourist information.
  • Canceling and/or changing reservations.
  • Selling and sending Gift Certificates.
  • Answer questions regarding Guests Receipts.
  • Help with Lost & Found – responsible for mailing items back to Guests.
  • CARElog and assist Guest Service.
  • Take Holiday Feast Reservations
  • Assist Group Reservationist with imputing Reservations for group blocks.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Experience with computer software and strong customer service skills.

Certificates, Licenses, Registrations

Hilton Brand training upon hire

Landscape Technician

***Offering Fall Sign-on Bonus***

Summary

This position requires the team member to maintain the grounds of commercial and public property by performing the duties listed below. This position is required to be friendly, outgoing and responsive and to Guests, Residents, Tenants and the general public’s questions providing excellent customer service. This position offers opportunity for growth.

Essential Duties and Responsibilities include the following:                                                                   

  • Coordinates seasonal flower programs. Works with growers to check prices and condition of plants.
  • Must be capable of identifying ornamental trees, shrubs, perennials, annuals, and turf along with growth characteristics.
  • Recognize and communicate proposed solutions for improving plant health through horticultural practices.
  • Possess ability to diagnosis disease and insect problems on ornamental trees, shrubs, and turf. Treat plant material by means of liquid spray, injections, or granular applications.
  • Document and maintain application records.
  • Trims and edges around walks, flower beds, and walls.
  • Mulch and maintain landscape beds.
  • Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs.
  • Rakes and removes leaves.
  • Waters lawn, shrubs and annuals.
  • Assists in the coaching and training of Team Members in their positions and when doing special projects.
  • Shovels snow from walks and driveways, operates snow removal equipment, spreads salt on public passage ways to prevent ice buildup.
  • Help guests, residents, and public with questions and directions.
  • Picks up and removes litter from trash receptacles, parking lots, and turf areas.
  • Performs other duties as assigned.

Education and/or Education

High school diploma or general education degree (GED); or up to 1 year related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations

Valid PA Drivers License.  Pennsylvania Commercial Pesticide Applicators License in turf and ornamental categories.

Guest Services Supervisor

Summary

Oversees all guest service operations, including front desk, night audit, reservations/telephone, supervisor of recreation and transportation services to ensure quality and guest satisfaction. Excellent knowledge of property management system/OnQ and R & I. Ensures efficient profitable operations with special attention on provide 100% guest satisfaction.

Essential Duties and Responsibilities include the following:

  • Acts as a Duty Manager for the hotel, ensuring all Guests are satisfied, both internal and external.
  • Schedules all Guest Service Team Members according to budget guidelines – fills in as needed for staff shortages.
  • Responsible for ordering office supplies, front desk uniforms and required Hilton Hotels Corporation Guest Service collateral while operating within monthly budget.
  • Serves as hotel HHonors Champion.
  • Maintains balancing and clearing of house accounts in Hilton OnQ.
  • Responsible for ensuring accurate records in Kronos time system, and signing off weekly.
  • Responsible for ensuring hotel’s OnQ packages and revenue are posted correctly.
  • Responsible for training Guest Service Representatives in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Maintains hotel training matrix and is a certified trainer conducting new hire training as scheduled.
  • Conducts monthly Front Desk meeting with outlined agenda.
  • Assist with Guests complaints and special requests.
  • Coordinate work orders with maintenance.
  • Knows and understands all safety and emergency procedures and how to act upon them.
  • Follows all Service Recovery Procedures.
  • Supervise proper handling of cash and responsible for maintaining budget and checkbook.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections. Helps establish minimum/maximum stay dates through Hilton OnQ.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Guests Services, and Breakfast Departments.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and /or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Hilton Brand Training upon hire
CPR Certification preferred
RAMP certified as per Hilton’s Standards
Valid PA Driver’s License

Breakfast Attendant

Summary

** 5am – 11am **

Maintains quantity and quality of food items for complimentary food service.

Essential Duties and Responsibilities include the following:

  • Presents, answers questions, and makes suggestions regarding food and service.
  • Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
  • Observes Guests to respond to any additional requests.
  • Brews coffee and performs other services as determined by Hilton Hotels Corporation and Willow Valley standards.
  • Replenish food and beverage items as necessary, including alcoholic beverages such as beer and wine on weekdays.
  • Clears and resets counters or tables.
  • Coordinates with Guest Services any scheduled group functions.
  • Maintains accurate stock of all food items and follows “first in first out” guidelines.
  • Places food orders for delivery in a timely manner.
  • Places items in appropriate location during delivery.
  • Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas).
  • Responsible for removing trash.

Restaurant Supervisor

Summary

Supervises and coordinates day to day activities of the Restaurant and Lounge including Room Service to provide fast and courteous service to Guests.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming and servant style.
  • Provides supervision and leadership support to Restaurant and Lounge operations.
  • Oversees and enforces all dining services policies and procedures.
  • Schedules Restaurant reservations and arranges parties or special services for diners.
  • Addresses concerns of Guests and Team Members.
  • Assigns work tasks and coordinates activities of dining room Team Members to ensure prompt and courteous service to patrons.
  • Inspects restaurant, lounge and room service stations and server hallways for neatness and cleanliness.
  • Trains and coordinates the restaurant and lounge Team Members in proper service etiquette.
  • Ensures all staff members keep a clean appearance.
  • Has full product knowledge of all menu items.
  • Works in all areas of the restaurant, lounge, room service , banquet area and kitchen when business dictates.
  • Serves as Dining Room Host/Hostess as needed.
  • Has full knowledge of opening and closing procedures.
  • Assists in purchasing of Beer & Spirits.
  • Manages all aspects of dining experience.
  • Works closely with the Restaurant Manager to ensure the highest quality service to our Guests.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Manages Team Members in the Food Service Department.  Is responsible for the overall direction, coordination, and evaluation of these unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training, disciplining, scheduling Team Members for work, planning and assigning work, checking work for accuracy and completeness, maintaining performance records, handling Team Member complaints, overseeing safety issues, advising management on policy or operations issues, planning, purchasing, and recruiting.

Education & Experience

Associates Degree or 4 years related experience and/or training; or equivalent combination of education and experience

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
ServSafe Certification required
RAMP Certification preferred but will train
CPR Certification preferred but will train

Maintenance Assistant

Essential Duties and Responsibilities 
• Painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
• Requisitions tools, equipment, and supplies.
• Suggests changes in working and use of equipment to increase efficiency of work crew.
• Suggests plans to motivate workers to achieve goals.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Uses proper method to complete work orders. Completes PM work orders.
• Answers paged calls.
• Responsible for master keys/cards.
• Maintains timer and production records.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
Certificates, Licenses, Registrations
Valid PA Driver’s License
Education and /or Experience
High school diploma or general education degree (GED); and one year related experience and/or
training; or equivalent combination of education and experience. Must have basic knowledge of
plumbing, HVAC & Electrical maintenance.

Guest Services Supervisor

Summary

Assists Team Leader to ensure efficient and profitable operations by performing the following duties personally or through fellow Team Members.  Also responsible to oversee thorough cash out report, balancing in areas of  petty cash, safe and front desk drawers.  Responsible for ensuring 100% Guest Satisfaction.

Essential Duties and Responsibilities include the following:

  • Responsible for hotel operations in absence of the General Manager, and participates in the MOD Schedule.
  • Schedules all Guest Service Team Members according to budget guidelines – fills in as needed for staff shortages.
  • Responsible for ordering office supplies, front desk uniforms and required Hilton Hotels Corporation Guest Service collateral while operating within monthly budget.
  • Serves as hotel’s Hilton Honors Guest Services manager.
  • Maintains balancing and clearing of house accounts in Hilton OnQ.
  • Responsible for ensuring accurate record of Guest Service and Breakfast Team timeclock punches.
  • Responsible for ensuring hotel’s OnQ packages and revenue are posted correctly.
  • Responsible for training Guest Service Associates in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
  • Conducts monthly Front Desk meeting with outlined agenda.
  • Assist with Guests complaints and special requests.
  • Coordinate work orders with maintenance.
  • Supervise proper handling of cash and responsible for maintaining budget and checkbook.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections. Helps establish minimum/maximum stay dates through Hilton OnQ.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises Team Members in Guests Services.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and /or Experience

Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registrations

Hilton Brand Training upon hire
Valid PA Driver’s License

Sales Assistant

Summary
The Sales Assistant’s role is to perform Administrative Support to the Sales Department, as well as assist Sales Manager in prospecting, soliciting, booking groups, ecommerce and serving as back-up to the Front Desk.
Essential Duties and Responsibilities include the following:
• Optimize ecommerce sales by managing the website experience for the customer
• Working with eCommerce Manager and the property RDOSM / SM, to ensure content is optimized for searches, as well as relevant to consumers
• Developing relationships with third party vendors to ensure the property is marketed in the best possible placement with the latest and most accurate information
• Develop social networking initiatives, engaging the consumers through emerging social media markets and channels
• Answer incoming calls – direct to appropriate Sales Person.
• Prospects all market segments for new corporate, group and meeting room leads.
• Gather & distribute all group counts & function changes.
• Completes, distributes and makes necessary changes to BEO’s.
• Ability to check and sell meeting and banquet space, overnight rooms and group blocks up to and including writing contracts and BEO’s to complete the sale for incoming leads.
• Maintains collateral material inventory and customer service database.
• Assists in prospecting from sales contacts lists.
• Responsible for all group billing up to and including; daily posting of all group meetings and banquet functions as well as posting for all group guest rooms on a daily basis or as business dictates.
• Performs other duties as assigned.
Education and/or Experience
High School diploma or GED equivalent and 4 years experience; or 4 years of previous work experience is sufficient to complete the tasks required of this position. Previous experience
in hotel sales department preferred.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
CPR Certification preferred but will train
RAMP certified as per Hilton Standards

General Manager

Summary

Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through fellow Team Members.  Responsible for overall results of the Hotel and Food Service Operations. Develops and operates within a realistic budget annually.  Insures Guest satisfaction with the hotel by continually monitoring programs and services offered and adjusting as needed to meet changing needs.  Is responsible for compliance with all state and federal rules and regulations.  Responsible for ensuring 100% Guest satisfaction.  Responsible for the development and training of staff.

Essential Duties and Responsibilities include the following:

  • Hires and trains Executive Housekeeper, Chief Engineer and Guest Services Manager.  Delegates hiring as appropriate for other staff positions. Approves hiring decisions as appropriate.
  • Conducts orientation for all new Team Members
  • Completes OnQ Property Management System training and all other required Hilton Hotels Corporation and Willow Valley training.
  • Ensures reporting of hotel accounting information to corporate office as indicated on Report Information Chart.
  • Assists with calls on prospects to solicit business, oversees analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
  • Verifies reservations or draws up contracts and obtains signatures.
  • Responsible for food service provided to the Hotel Guests.
  • Establish cost control measure and ensures quality of food provided is up to Hilton, Willow Valley and Health Department Standards
  • Conducts performance appraisals on all Team Leaders, and reviews PRD’s conducted by Team by Team Leaders.
  • Ensures that hotel rooms and common areas are cleaned and maintained according to Hilton Hotels Corporation and Willow Valley standards.
  • Monitors competing lodging establishments closely to keep the hotel in line with room rates and service prices.
  • Develops and maintains operating budgets to ensure total revenue, RevPAR and ADR exceed projections.
  • Maintains accurate records and makes forecasts and projections to insure expenses are in line with projected sales.
  • Reviews budgeted room nights and sales.  Compares with reservations on the books.  Plans appropriate promotions and rate adjustments to assure budgets are met. . Helps establish minimum/maximum stay dates through OnQ and RMS system.
  • Oversees the development and execution of the Sales & Marketing Plan for hotel.
  • Responsible for distribution of collateral advertising and promotion pieces.
  • Serves as On-Call Manager on Duty (as noted on MOD schedule).
  • Serves as Manager on Duty (as noted on MOD schedule).
  • Conducts monthly meetings with each Management Team and Monthly Team Leader meetings with outlined agenda.
  • Oversees completion of weekly Sales Report in OnQ Sales & Events; monitors and updates sales activity in OnQ Sales & Events.
  • Ensure hotel payroll is accurate; responsible for approving/signing off on payroll records.
  • Assist with guest complaints and special requests.
  • Coordinates work orders and maintenance.
  • Supervise proper handling of cash.
  • Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections.
  • Conducts Hilton Hotels Corporation training and other required training according to Quality Assurance and Brand Standards.
  • Listens to guests and Team Members on a regular active basis to receive input and feedback for use in future plans.
  • Keep abreast of all civic and community affairs by participating in essential organizations and activities.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of the business.
  • Performs other duties as assigned.

Supervisory Responsibilities

Manages subordinate supervisors who supervise Team Members in Guest Services, Laundry,  Housekeeping, Breakfast, Maintenance & Grounds, is responsible for the overall direction, coordination, and evaluation of  these units.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing    work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year College or University; or 8 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Hotel Corporation General Manager training required within 30 days of assignment.                                                               

Director of Sales

Summary
Provides overall leadership to the Sales Department. Oversee all Marketing & Sales of the DoubleTree by Hilton. Develops and monitors marketing budgets to ensure effectiveness and cost. Responsible for setting, monitoring, achieving goals and performance of the hotel per revenue budget through developing and managing market mixes to ensure optimal rate and occupancy.

Essential Duties and Responsibilities include the following:
Responsible for Hotel Sales
• Negotiates with potential vendors, service providers or other outside parties.
• Assist walk-in clients and calls for all markets when necessary.
• Internet and Inside sales calls are a priority in this position.
• Establishes pricing & booking strategies.
• Create contracts when appropriate, specifying all aspects of booking.
• Ensures that contract and deposits, as well as rooming lists are received by due dates.
• Service oriented to potential guests and fellow hotel team members.
• Meet sales goals.
• Meet site and call goals.
• Proficient in Revenue Management, rate maximization, and selling strategies.
Leading and directing the Sales & Catering Team
• Responsible for setting, monitoring, achieving goals and performance for the DoubleTree by Hilton per revenue budget.
• Lead solicitation and prospect efforts for each market.
• Helps create, develop and manage action plans.
• Monitors group limit ceilings, SSG, & MAR’s.
• Distribute leads to the appropriate market sales person with a weekly list maintained.
• Initiates follow up to reader board leads.
• Maintains detailed knowledge of company’s services.
• Maintains high visibility in the surrounding community and in the hospitality community as appropriate.
• Maintains efficient sales office procedures and insures the maintenance of accurate and updated accounts.
• Ensures prompt, and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with hotel departments, and following up with group for feedback and future bookings.
• Conduct client exit interview to determine level of satisfaction, and opportunity for re-booking and/or additional business.
• Required to occasionally work Complex MOD and be on-call as situations arise.
• Learns and utilizes all required training according to Hilton DOS standards, including attendance of required conferences.
• Learns and utilizes current operating systems. (OnQ, Delphi)
• Partners with PDVCB, Hilton and all appropriate affiliates to achieve our goals.
Developing and communicating information and reports to plan for the future needs of the hotel
• Involved in reporting and compiling statistics on group rooms & overall revenue (Pace Report.)
• Conducts competition analysis both locally & regionally.
• Review arrival reports for leads and research level of business at local hotel along with rate history.
• Obtains groups’ past history and communicate to group reservationist.
• Oversee, manage, and track the way in which group reservations are made, the pick-up of group blocks, adherence to cut-off dates, and any subsequent adjustments to room blocks.
Marketing and promotions
• Responsible for monitoring and evaluation of promotions.
• Ensures maximum SEO & social media.
• Create, develop/manage, implement and measure Marketing & Sales Plans.
• Assist in the due diligence of new projects/opportunities at Willow Valley Associates.
• Provide guidance, support, and leadership to existing Marketing & Sales resources.
• Produces and implements print, electronic media and internal merchandising impressions.
• Develops, administers and interprets information necessary for marketing decisions.

Supervisory Responsibilities
Manages subordinate Team Members within the Sales Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education and/or Experiences
Bachelor’s degree (B. A.) or eight years related experience and/or training; or equivalent combination of education and experience.
Full-Service Hotel Experience Required (minimum 2 years)
Hilton Brand hotel experience a plus

Wedding/Sales Coordinator

Summary

Responsible for the prospecting, soliciting, booking, and coordinating Weddings and Day Functions.

Essential Duties and Responsibilities include the following:

  • Solicit new business, attend Bridal shows, respond to leads, by telephone or direct conversation, and persons requiring group accommodations ( blocks off over 10 guest rooms) with or without meeting space and or on-site catering. Negotiate account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.
  • Creates bookings, events and banquet event order (BEO) in Delphi.
  • Probes client needs: rooms, desired dates, food & beverage, and meeting rooms.
  • Process all correspondence, including contracts, billing of the deposits and following up on all details relating to the customer.
  • Able to answer up to 50 phone/email inquiries per day and try to secure as many bookings as possible.
  • Develop strong business relationships with market segment related clients.
  • Must be able to make decisions on potential business evaluations which affect overall revenue and profitability of the DoubleTree by Hilton Resort.
  • Initiates prospecting and solicitation of new accounts from local markets and outside
  • regions for day events and weddings.
  • Goes on outside sales call – must have a vehicle to use for outside sales calls that is in good condition, insured, and a current Driver’s License.
  • Work as Manager on Duty.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or eight years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

General Computer Skills with experience using Word, Excel,  Power Point, Access database, Outlook Email, Internet Software, Delpi, Microsoft Office, and Hilton OnQ preferred.

Certificates, Licenses, Registrations

Valid Driver’s License
CPR Certification preferred but will train
Hilton Brand Training upon hire

Catering Manager

Summary

Has assigned Sales responsibility in Catering segment, contacts representatives of groups to coordinate and plan catering arrangements, and provides basic leadership to other Catering Planners within department.

Essential Duties and Responsibilities include the following.

  • Must be able to make decisions on potential business evaluations which affect overall Revenue and Profitability of Resort.
  • Ability to negotiate business includes contract negotiations and pricing adjustments.
  • Provides consultation and/or expert advice to management. Must be able to identify current Catering trends and offer solutions to benefit the Resort.
  • Authority to waive or deviate from established policies or procedures without prior approval. This includes Menu suggestions, meeting/meal requirements and banquet minimums.
  • Assists with weekly, monthly and annual Catering Forecasts and Budgets.
  • Assists with menu development and implementation.
  • Responsible for getting all information for each assigned Function by appropriate due date.
  • Receives information from group contact and creates Banquet Event order for each function by appropriate due date.
  • Corresponds with group contact to answer questions and work with during event.
  • Serves as Convention Coordinator during a function when questions arise and resolves problems.
  • Issues written and oral instructions throughout the respective departments.
  • Assists in general Sales tasks of assigned groups.
  • Studies and standardizes procedures to improve efficiency.
  • Maintain harmony among workers and resolve grievances.
  • Adjust errors and complaints.
  • Leads weekly catering meetings.
  • Inform all necessary departments of last minute changes.
  • Responsible for creating billing statements and assist in posting them if needed.
  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university + 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Valid PA Driver’s License

House Person

Summary

Keeps premises of hotel in clean and orderly condition.
Essential Duties and Responsibilities include the following:
• Picks-up trash at entrances, parking areas, flower beds, empties outside receptacles, sweep entrances & sidewalks, transports trash to waste disposal area.
• General daily cleaning/vacuuming of hallways, restrooms, corridors, elevators, stairways, lobby and other designed work areas.
• Tags and turns in all Lost & Found items to the Supervisor.
Certificates, Licenses, Registrations
Valid PA Driver’s License
Hilton Brand Training required upon hire

Executive Chef

Summary 

This position will provide direction and development for the Food & Beverage Team at Doubletree by Hilton.  Primarily, this position will oversee the kitchen, dish room, and receiving departments.  Develop the standards, processes and systems that deliver consistent stellar products and services to all Guests while maximizing operation margins. He/She will be a key leader in the development of new menus and concepts, to generate new revenue streams for both food service areas at Doubletree by Hilton.

Essential Duties and Responsibilities include the following:

  • Interacts with Guests and Team Members in a positive, welcoming and servant style; establishing a strong rapport with Guests and Team Members.
  • Conducts quality assurance audits including sanitation, food, and environmental safety.
  • Oversees personnel to ensure cleanliness of kitchen and equipment.
  • Ensures conformance of food with recipes and appearance standards.
  • Plans menus and production of food.
  • Coordinates all training and development of Kitchen Team Members and Team Leaders.
  • Performs administrative responsibilities such as scheduling, performance reviews, interviewing and hiring.
  • Maintains primary responsibility for food costs and inventory.
  • Follows established company policies, procedures, and practices to ensure compliance and consistency with all Team Members and Guests.
  • Responsible for managing all costs associated with the Kitchen, Kitchen Team, and Receiving.
  • Develops new menus and food concepts in conjunction with Food and Beverage Leadership Team.
  • Maintains knowledge of local competition and general industry trends.
  • Schedule requires flexibility.
  • Performs other duties as assigned.

Supervisory Responsibilities                                                     

Manages Supervisors and Team Members while overseeing the Kitchen and Receiving Team Members at the Doubletree . Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, terminating, promoting, demoting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems such as Team Member and Guest complaints. Other responsibilities include scheduling, preparing budgets, and maintaining performance records. Responsible for designating a backup person for processing departmental payroll components in a timely manner, such as weekly time sheet approvals, transferal of hours, PTO, entering schedules, etc.

Education and/or Experience                                                    

Culinary or Restaurant Management Degree and 4 years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire
ServSafe Certification required
CPR Certification preferred but will train
Valid PA Driver’s License

Prep Cook

Summary
Prep cooks must demonstrate on a daily basis their ability to perform basic cooking skills in preparation of vegetables, sauces, soups, etc, and maintaining prep level systems at all times.
Essential Duties and Responsibilities
• Prepare and cook high quality foods according to standardized recipes.
• Cooking and service of food in accordance with the restaurants quality and service standards
• Prepare a variety of foods such as vegetables, sauces, soups, etc., as directed
• Maintain restaurant prep level systems.
• Ensure all par levels are filled, labeled and dated
• Receive and account for supplies and deliveries
• Ensure safety and cleanliness of all kitchen and food storage areas
• Use safe work practices and support others to use them
• Maintain kitchen equipment in good condition
• Ensure quality of food products by tasting, smelling and looking at product
Education and/or Experience
Culinary Degree; or up to 2 years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
Serve Safe Certification preferred